SUMMARY

• Over 7 years of corporate cross - functional project coordination experience, 3 years of project management experience working with teams, senior managers, and executives.
• Has effective time-management, multi-tasking and organizing skills. Able to quickly learn and master new technologies. Rapidly adapts to new industries and projects. Successful working in both team and self- directed settings.
• Project Coordination/Management experience in Cross-Functional, IT, Operations, Consulting, HR, Marketing, and Administration domains.
• Experience with scheduling work, working with vendors, process improvement, issues resolutions, reporting and metrics.
• Experience in editing, creating, and managing content such as decks, spreadsheets, documents, web and portal content.
• Software administration experience such as SharePoint.
• Extensive experience in Office 365 / MS Office and Google Suite.
• Knowledgeable in training materials creation and training, research, communication, recruiting.
• SDLC and Agile (Kanban) experience, knowledgeable in Scrum.
• Experience working with global and remote teams and professionals.

TECHNICAL SKILLS

Project Management and Collaboration Tools: MS Project, Basecamp, Jira, RedBooth, Smart sheet, Wiki, Confluence

Communication: Zoom, Slack, Microsoft Teams, Confluence, Skype, G Hangouts, GoToMeeting, WebEx, Masergy Comm., Same Time, WeChat

Office Suites: Office 365 and MS Office (Outlook, Visio, SharePoint, Project, Word, Excel, Access, PowerPoint, OneNote), G Suite (Google Docs, Sheets, Slides, Forms and Sites)

Development methodologies and tools: Agile (Scrum and Kanban), Waterfall

Operating Systems: Microsoft Windows, MacOS, iOS, Android

Email: Outlook, Lotus Notes, Gmail

Storage: Drobox, OneDrive, Google Drive

PROFESSIONAL EXPERIENCE

Confidential, San Francisco Bay Area, CA

Project Coordinator II / Project Manager

Responsibilities:

• Successfully helped to complete 2 initiatives at Farmers: Metric Stream Implementation and Everbridge to Alert Media transition
• Responsible for project management and coordination activities that range from creation and maintenance of project governance documentation, developing project plans and reports, scheduling of meetings, taking meeting minutes, directing and coordinating the assignment of tasks and action item follow up.
• Daily interaction with executives and other personnel throughout the organization, utilized knowledge of the business, critical thinking, facilitating issue resolution and timely decision making.
• Scheduled and facilitated meetings and ensured all required participants are available during scheduled meeting times and are in attendance.
• Captured detailed meeting minutes including action items, issues, risks and decisions.
• Followed up and monitored project actions items, issues, risks, change requests and any other relevant tasks.
• Reported projects progress and provided recommendations to program manager and other team members.
• Prepared and maintained schedules in accordance with progress reports and in coordination with program managers.
• Established and managed a project team (including its reporting/organizational structure) and defined roles and responsibilities of the team members.
• Helped with the onboarding of a new team member.
• Integrated all team members and multi-functional departments to ensure collaboration and alignment with occasional guidance from leadership and peers.
• Managed Project Portfolio Master and Status Reporting on a portfolio management tool (Microsoft Project)
• Developed business process workflows and participated in process improvement activities.

Confidential, San Francisco Bay Area, CA

Professional Coach / English Teacher

Responsibilities:

• Coached and taught 50+ professionals and business owners in areas of professional development, business, and English globally

Confidential, San Mateo, CA

Project Coordinator/Project Manager

Responsibilities:

• Successfully coordinated with people from apartment communities, vendor, IT and Marketing the scheduling of photo shoots and drone photography at more than 250 company properties and completed over 1000 floor plans, and over 100 landmark captures.
• Managed a vendor and communicated with IT and Marketing to update stakeholders, improve process, resolve issues, and update documentation.
• Utilized Word, Excel, PowerPoint, Outlook (Office 365) and Google suite (Docs and Sheets) to get the job done.

Confidential, San Francisco, CA

Technical Project Coordinator

Responsibilities:

• Managed and closed Jira backlog of 10,000 stories that helped to successfully implement the data privacy program
• Sent notifications and communicated with over 300 engineers, managers and stakeholders on Slack in channels and individually.
• Managed complex JIRA boards; used JQL to construct queries to search for information.
• Updated and refined user stories; created dashboards and metrics to track projects’ progress.
• Developed and assisted with preparation of presentation materials and briefs.
• Reviewed and summarized reports and documents.
• Liaised with other teams within the company and external parties to ensure efficient workflow and handling of internal requests.
• Ensured timely communications and handling of confidential information.
• Served as a liaison across teams and worked with departments across the company.
• Project managed tasks to ensure follow-up to action items.
• Utilized Jira, Confluence, Google suite, Slack, etc. in day-to-day work activities.

Confidential, Foster City, CA

IT Project Manager/Coordinator II

Responsibilities:

• Coordinated HR initiatives related to IT, strategy, employee survey, content, and programs.
• Developed HR recommendations, reports and decks with process improvements and action plans for HRBP and Sr. Director HR.
• Facilitated IT hiring activities on the Talent Acquisition team; keep track of recruiting progress, dashboards, action items and follow up as needed to ensure completion.
• Developed onboarding resources for new employees.
• Utilized Excel daily to update data and provide status updates.
• Used PowerPoint, Word to create various HR and IT related documents.
• Used Workday to look up job requirements information, org charts, employee’s information.
• Updated or changed SharePoint sites as requested; lead a SharePoint team to develop SharePoint sites as needed.
• Worked with stakeholders from HR, IT across the company and outside companies on ad hoc requests, special projects.

Confidential, Dublin, CA

IT Project Coordinator II

Responsibilities:

• Successfully completed over 50 IT projects related to store remodels and new store openings from start to finish.
• Refined processes, improved processes and implemented best practices.
• Tracked all project metrics; provided status reports to management.
• Troubleshot and updated servers, computers and other IT equipment in an IT lab including remotely.
• Placed orders for materials and supplies as needed.
• Budgeted, communicated, resolved issues.
• Headed cross-departmental meetings.
• Invoiced vendors.
• Created project quotes and tracked projects from start to finish in Excel.
• Worked with vendors on project execution.
• Followed up with all parties to ensure successful projects completion.
• Worked in Microsoft Windows environment, utilized MS Office suite, Service Now, etc.

Confidential, San Mateo, CA

Project Coordinator

Responsibilities:

• Responsible for coordination of company consulting programs.
• Created and improved operations processes.
• Provided training materials and guidance to team members to increase learning ability and work efficiency.
• Supported consulting project teams, budgets, plans, performance metrics, communication, recruiting, supervision, research.
• Placed orders for office and event supplies.
• Utilized Excel extensively to create vlookups, create pivot tables and dashboards.
• Utilized tools on various projects such as Jira, RedBooth, MS Office (such as Excel, Word, PowerPoint), Google G Suite Google Cloud (Google Docs, Google Drive, etc.), Zapier, MailChimp, Office 365, etc.

Confidential, San Mateo, CA

Business Systems Analyst

Responsibilities:

• Significantly reduced backlog at CoPower by 30% for Empower enhancement requests; lead the Confidential Broker Portal, Central
• Headed Project Management initiatives of all active IS Department projects: setup all projects in MS Project, reached out to team members and updated projects status, reported projects progress to senior management.
• Document Repository among other projects affecting Confidential Broker and both Confidential Broker and CoPower divisions.

Confidential, San Francisco, CA

IT Project Coordinator

Responsibilities:

• Served as the sole Project Coordinator for the successfully implemented Workday project at Confidential .
• Served as a Project Manager for the HR intranet portal project.
• Collaborated on Workday project with over 100 stakeholders such as company executives, cross-functional company teams, external consultants, and a web developer.
• Lead onboarding of new contractors to the team and project.
• Created, modified and maintained project management documentation.
• Validated and reported on data and data migration, analyzed data mapping schemas, created, modified and distributed reports, and various project documents, provided project status.
• Used Excel features such as vlookups, and pivot tables to organize and display data.
• Facilitated meetings, handled expenses and expense reports.
• Arranged and managed events from start to finish.
• Worked within small and large team group settings; worked also independently and took initiative to resolve complex and ambiguous issues. on a short notice.
• Served as the HR SharePoint administrator, developed, consolidated, and edited content, granted permissions, facilitated SharePoint work.