Senior Project / Program Manager and Business / IT Liaison with over 20 years of successful IT and Business experience in leading highly - visible global multi-lingual programs and projects.
Superior leader with a proven track record of improving the bottom line and accomplishing all goals at high level of satisfaction from Clients and Management.
Direct report or dotted-line to Senior Management; mostly C-level
Extensive experience in Vendor Management Organizations (VMO), Project Portfolio Management (PPM), Software/System Development Life Cycle (SDLC) and ITIL.
Managed large projects with up to $50 million budgets and coordinating global resources and teams.
Strong Project Planning, Project development, Project Scheduling, Project Coordination and reporting to Sr. Stakeholders (Nick named by management - 4x4 All-Terrain PM.)
9+ years of Data Center Migration including Application Deployment and Network Management
Strong Data Center / Infrastructure Management experience including DR and BCP.
Strong Security Management experience including Data Security and PCI
Project management of IT and Business projects with specific focus on: vendor management, commercial, Lean 6σ programs, Governance, Audit / Regulatory Compliance, Service Transition, Service Operations, Service Design, Resource management (HR), performance management, Change / Configuration management, infrastructure, automation, applications, security design, risk management and Business Continuity / Disaster Recovery projects. Create project plans with: initiate; plan; execute; monitor / control; and close processes, milestones and tasks.
Negotiate SOW, SLA, OLA, JIT Delivery and Audits between Suppliers (Supply Chain and Procurement), external agencies and internal groups, holistically. Analyze and identify requirement, blockers and enablers, strategies, metrics and data.
Business Case and P&L production, Billing and Consumption (managing budgets) and Cost/Benefit analyzes.
Vendor Management: acted as Internal and External International Business Relationship Manager; negotiate MSA, Billing and Consumption reporting, Incident / Change Management and Reporting, Performance Management, RFP/RFQ; established HR Vendor Management Organizations and Systems (VMO/VMS).
Site Manager / LATAM Project Manager
Initially charged to drive and deliver migration of a single Mexico Site thru all phase of project in accordance with internal project standards (Discovery, Server Builds, Application Remediation, Response Testing, UAT, DR, etc).
Also analyzed al infrastructure components: MPLS/Network links, Citrix, Avaya, cluster, etc capacities.
Quickly promoted as direct report to CIO to manage all in Jeopardy Migrations of 8+ LATAM countries; often residing out of country Confidential 2 months at a time.
In addition was assigned to prepare and present
Steering Committee Power Point decks, templates, Master Project Plan, RAGs, Risks/Issues Logs and Status Reports to Sr. Management
Global Project Manager
Responsible, Accountable, Consulted and Informed to drive international IT (Application & Infrastructure) and Commercial Programs Confidential overall CTO of a Global Technology Organization (GTO).
Deep understanding of SDLC, ITIL, PMO, Vendor Management, etc.
Excellent High Level Presentational skills of reports/charts/decks like RACI, RACSI, RAG, Gap, Business Case (BC), Project Plans, etc.
Configuration / Change Manager
High level, hands-on Management of several hundred weekly enterprise changes, deployments, and releases Confidential open systems.
Changes, deployments, and releases ranged from home grown Windows and UNIX Financial Applications to OS, HA, VM (VMware) and VERITAS changes on QA and Production systems. Major issues and considerations to manage during all changes were Client Impact, Auditing, SOX (Sarbanes-Oxley Act of 2002), Governance, Risk, Compliance, Supplier / Vendor constraints, etc. in one local and 2 offsite datacenters.
Established new Change Management methodology and training.
Represented enterprise-wide changes, deployments and releases in Five weekly CIP (change incident & problem) change meetings, five (5) weekly Emergency change meetings, two (2) Standard change meetings, Open Systems Summary meeting and Detail Weekly Report meetings.
Program / Project Manager (Sales Consultant)
Directly tasked to increase sales Confidential BSD (Business and Sales development) via internet.
Directly tasked to modify CRM (Higher Gear) Application to increase sales.
Employed and directed high level, short term, multi-skilled Application Developers to achieve desired CRM modifications.
Provided a well-rounded spectrum of technical experiences within the firm and client firms, and team of direct reports.
Excellent track record of handling companywide budgets, supply chain management, vendor management, risk management, capacity planning, HR, relationship management, business development and bottom line responsibilities with extreme tolerance Confidential high pressure situations and deadlines.
Completed high level tasks including developing plans and directing IT and engineering concepts, requirements, design alternatives, schedules, and budgets Confidential new and upgrade initiatives.
Have a good knowledge of Cross Departmental, Cross Functional, Matrix, Multi-Rolled environments, and Project Management Methodologies including ITIL.
Possessing a deep understanding of multiple technologies which covers many flavors of UNIX (AIX, Sun-Solaris), SAN storage (EMC-SRDF), Networking Communications High Availability (HA) clustering, Database (Oracle, Sybase, MS SQL), Security (ArcSight, Symantec, Vipre, etc), Data Center virtualization (Desktop/Server ex-VMware), etc.
Provided plain language, effective, and comprehensive reports (daily/weekly statuses, updates, delay, initial/ongoing cost analyses, logs, etc.); prepared SOW, SLA, OLA, RFP, etc and communications to all levels of client management (Global CEO, COO, etc.) of companies like DB, ML and Scholastics.
Effectively collaborated with other industry experts in Technology (VAR’s and vendors) and Security (FBI, DSS and NCMS).