SUMMARY

• VERSATILE SENIOR INFORMATION TECHNOLOGY (IT) LEADER and ARMY VETERAN offering extensive experience leading successful strategic change through digital transformations.
• Exceptional performance record guiding large - scale, mission-critical initiatives from initial concept to execution.
• Proven ability to connect and lead geographically dispersed, cross-discipline teams by bridging gaps to promote collaboration, innovation, and cohesivity.
• Leverages past experiences to shape and drive the standardization of business processes to promote efficiency and productivity.
• Delivers results with conviction, creativity, hard data, and compassion for stakeholder needs. Comfortable supporting a variety of industries in both the public and private sectors.

AREAS OF EXPERTISE

• IT Project Delivery
• Technology Solution Deployment
• Complex Project Management
• Cross-Functional Leadership
• Process Improvements
• Value-Added Customer Service
• Customer Relationship Management
• PMBOK/Agile
• Backup Redundancy Strategy
• Data Modeling
• Financial/IT Reporting
• Requirements Gathering
• Business Intelligence

TECHNICAL SKILLS

• SDLC
• SharePoint
• PowerBI
• SQL Server
• Infor
• CRM
• SSRS
• Microsoft Azure
• MS Teams
• AWS
• NIST Microsoft Intune
• SCCM
• AWS
• System Design (SRS)
• ITILv3
• ERP
• Smartsheet

PROFESSIONAL EXPERIENCE

IT PROGRAM MANAGER & SENIOR MEMBER OF STAFF

Confidential | Pittsburgh, PA

Responsibilities:

• Created and led a multifaceted strategic cloud portfolio road map to ensure the health and viability of 5 US-based operations for the next 3-5 years.
• Partners with senior stakeholders to actively analyze the needs of departments and collective business units to strategize appropriate IT systems software application solutions.
• Negotiated and approved all contracts for IT services, including licenses, legal requirements, pricing negotiation, and vendor selection.
• Oversees financial statements of all IT systems, including capital and expense budgetary requirements that exceed $4M per year.
• Coaches IT team, providing hands-on direction through goal setting, planning, training, and evaluations.
• Notable projects include Azure backup of Exchange, OneDrive, and SharePoint for 350 users, launching Dynamics CRM, achieving NIST compliance for 2 business units complete with 135 sets of controlled process responses, improving MPLS network backbone for all US-based businesses, developing first-ever online Project Management Office, driving company-wide data consolidation and standardization for 65K+ items, and integrating project methodologies, such as waterfall, Agile, and RAD development.

GOVERNMENT PROGRAM MANAGER

Confidential | Arlington, VA

Responsibilities:

• Coordinated and communicated project timelines, participated in meetings, managed project risks, and led User Acceptance Testing initiatives to achieve customer buy-in.
• Increased productivity and functionality by replacing legacy on-site data management systems utilizing Microsoft Dynamics CRM software.
• Served as client first point of contact, acted as liaison for Microsoft contractors on behalf of subcontractors, and oversaw financial management.
• Performed a variety of technical writing activities in support of the contract, including various project management plans covering installation, scheduling, communicating internally and with customers, configuration, and deployment.

PRODUCT MANAGER

Confidential | Washington, D.C.

Responsibilities:

• Provided SharePoint development support by developing requirements and specifications, designing logic, customizing products, testing, debugging, and documenting software for Microsoft Office SharePoint Server (MOSS) implementations.
• Oversaw cost-benefit analysis of software development tools and applications for improved performance of SharePoint products and services to include content management, replication, and migration tools.
• Seamlessly balanced business and technical objectives by interfacing daily with stakeholders and end-users to clarify goals/requirements and strategize design architectures.
• Led all phases of the SDLC, designing, developing, and extending SharePoint and .NET applications.
• Successfully completed a Systems Engineering Lifecycle migration from a legacy production environment to a complete VMware 5 infrastructure platform.

BUSINESS CONSULTANT

Confidential | Arlington, VA

Responsibilities:

• Served as key consultant in the development and execution of 54 identified process areas by utilizing ITIL/CMMI/COBIT.
• Conducted a comprehensive assessment of existing business and IT capabilities for a DoD client and provided consulting support with the standup and transformation of an Office of CIO for the organization.
• Played an integral role in launching an Operating Model framework that supported the IT Process Standardization Pilots and rollout of IT Process Owners and process compliance.
• Developed and maintained 24+ quality processes and reviews in collaboration with global QA initiatives and processes.
• Researched and created over 42 internal knowledge exchange ITIL assets to improve IT processes.

COMMUNICATIONS OFFICER - CAPTAIN

Confidential

Responsibilities:

• Set up and provided better than 95% connectivity of telephone, data, and voice over internet protocol communications from the ground up throughout the greater Baghdad area and supported over 11 separate campaigns in Iraq.
• Planned, coordinated, and executed the entire tactical network communications infrastructure supporting eight command posts and equipment valued at $10M.
• Ranked as one of top three Junior Officers out of 16 during combat operations in Iraq.