JR CRM PROJECT MANAGER Resume

SUMMARY

I am a focused, dedicated, and results - driven technical professional capable of efficiently managing competing priorities in a fast-paced environment.
Given my background and experience, I’m searching for: AV, CRM, Construction related, or IT/Engineer related Project Management or Support.
SNOW Admin/Incident Management, or roles in and around anything project related.
I enjoy travel, science, technology, renewable energy, and real estate/construction - I’ve found that PM Methodologies fit anywhere there’s a project to manage.
My goal is to deliver results through my dedication, adaptability, out of the box thinking and the ability to translate IT to end user and vise verse.
I am open to attaining any necessary certifications to align with a fitting and acquired position.
I look forward to discussing how we can create a mutually beneficial opportunity between your company and myself.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

JR CRM PROJECT MANAGER

Confidential

Responsibilities:

Manage multiple CRM (Phenom) upgrade projects in relation to P&C (People and Culture). Projects are all Workday/ADP integrations, implementations and additions including but limited to: Improved employee share platform, PTO purchase program (Life Leave), and US Benefits annual updates.
Manage multi: level, functional and departmental collaborations working closely with IT, Stake and Shareholders as well as Project Sponsors and Business Owners.
Planning, facilitating, organizing and managing our team throughout the Delivery lifecycle

Project Manager (PM)

Confidential

Responsibilities:

Managed all aspects of multiple and simultaneous AV projects with a variance of complexity and budget some ranging well over $1M per project: documents, AV SharePoint site, service now, project board, resources, vendors, equipment and logistics
Streamlined processes for: IRCS (In Room Conference Support) team AVPMs (AV Preventative Maintenance), IRCS new hire training, T3 ticket management, ServiceNow AV groups, SNOW reporting dashboard, AV Project kick-off and site prep, AV SharePoint site, AV equipment standard updates, and conferencing incident resolution management.
Drove project equipment logistics from RFP to install
Hosted daily team standups, weekly project reviews, and project status update meetings
Managed AV conferencing issue resolution for 15+ AV related ServiceNow groups
Handled AV business lane asset QR reporting collaborating with Asset Manager team

LAN Migration Project Coordinator/Data Analyst

Confidential

Responsibilities:

Assisted with project planning and Manage kick-off meetings with suppliers, clients and resources, project tracking and weekly status updates, issue resolution management and reporting
Project SharePoint admin, budget tracking and global resource management
Manage PO submissions and equipment logistics from multiple suppliers to multiple global project locations

ERP Project Coordinator/Support Analyst

Confidential

Responsibilities:

Handled project business and stakeholder communications, project reporting, weekly meeting notes and action items, and project status updates
Coordinated: issue resolution, pre-and post-production support, as well as testing schedules, attendees, meeting series and pass/fail tracking
Managed high-volume meeting and project planning sessions, including: consultant travel schedules, expense reporting, continued catering for multiple locations and project calendar

Engineer Project Support

Confidential

Responsibilities:

SharePoint SME Admin/designer for all creation, archiving, and design for 150+ project sites including Excel Energy SP site map.
Provided executive level engineering project support and managed multi-million-dollar project budget tracking, expense and time reports for multiple simultaneous high-level projects