SUMMARY:

• Extensive experience, results - driven, provided enterprise management technology solutions for industry leaders in banking / mobile telephony/IP base technology, healthcare and manufacturing
• Demonstrated success managing high risk technology projects, completed deployments ahead of schedule and exceeded customer satisfaction.
• Mitigated risk factors through careful analysis of solution complexity, resource constrain, financial and client expectations.

SKILL SUMMARY:

Project Management:

Infrastructure Deployment

Software Development

System Migrations/Integrations

Network Installation

Enterprise Implementations

System/Process Improvements

Waterfall/Agile/Hybrid

IT Project Lifecycle:

Requirements Analysis

Risk Analysis

Costing & Budgeting

Design Solution

Project Plan/Scheduling

Prioritization/Escalation

Testing/QA/Rollout/Support

Value-Added Leadership:

Cross-Functional Manager

Team Building & Mentoring

Client Relations & Presentations

Business & IT Planning

Vendor Management

Change Management

TECHNICAL SUMMARY:

Project management: Results driven delivering end to end business solutions for cross functional, complex, mission-critical strategic programs to achieve optimal business results. Lead business partnerships to deliver solution in financial banking with focus on delivering solutions with high value, quality, and full project scope and within budget. Effective communicator Confidential all levels of organization, presenting complex ideas, articulate opportunities and work collaboratively to develop options and recommendations that influence outcomes. Results oriented with wide-ranging background in change and configuration management, upgrade business processes, minimize resource resistance and encourage expedited adoption.

Critical knowledge: Project Management, Business Analysis, Waterfall, Hybrid (Waterfall/Agile/Scrum), cross-functional management, risk analysis, vendor management and banking compliance requirements. Bank online authentication, authorization, fraud detection, cloud based security software (Verafin). Systems integration, team building, metrics, resource planning, project scoping, tracking, release management and gap analysis. Microsoft Project, MS Office suite (Outlook, Word, Excel, PowerPoint, Visio, SharePoint); Own project schedules, meeting notes (OneNote), project artifacts to support audit, regulatory and government requirements.

Client Server hardware environments: HP, Sun, IBM, Dell, Dell PowerEdge, GX520, 270’s; Operating systems: Unix, Linux RedHat, Sun Solaris, MS Windows 2003/08; Active Directory, SAN, NAS, SA, Database, Test/Validate; Oracle, VMware, Vtiers, clusters, WebLogic, Cloud and Virtualization deployments; Veritias Storage, GoldenGate, EBR/NBU solutions, UPS, Tape Backups; General network design, subnets, juniper firewall, security, cabling, fiber, cooper; Confidential Routers, catalyst switches, load balancers, IOS, TCP/IP, OSPF, VLAN, ACL, VPN/RAS. EMC VNX, VMAX storage array;

Software proficiencies: Windows NT, Windows 2000; SAP R3/ECC/BW, Crystal, Siebel, ABAP, PMI, PMBOK, ITIL, SDLC, Waterfall, Agile, Hybrid, Six Sigma, UAT, governance process, metric dashboards, Sarbanes Oxley, HIPAA, Lotus Notes Mail, WebEx; Documentum, FileNet P8, Visio, SnagIt, Adobe Acrobat; Project Management, SDLC; Management/portfolio reporting, project financials, project sharepoint sites; Financial knowledge - ATM, debit card, fraud alerts, aml/bsa, account transaction process, data warehousing, call center, online banking;

Enterprise Network/Change Management: BMC Patrol, Remedy; IBM Tivoli/Netview/Netcool; Ciscoworks, Solar Winds, Sniffer, Network Physics, Altiris Asset Management Solution;

CAREER PROGRESSION:

Confidential, Foster City, CA

IT Project Manager

Responsibilities:

• Managed, knowledge and change management transition sessions between Confidential IT and Confidential Managed Service provider.
• Developed transition plan, scheduled and ensured critical milestones were met.
• Led a team of technical application analysts, project managers and business sponsors through design, implementation and sustainment phases.
• Directed project according to scope, timeline and budget.
• Successfully transitioned over sixty (60+) sustained applications in nine (9) weeks from Confidential IT to Confidential managed services.
• Lead knowledge transition workshops, supervised development of application runbooks, maps and artifacts.
• Supervised project management / release management / demand management processes and Confidential application training.
• Developed project risk log to track challenges.
• Reported status of transition activities against the planned schedule, issues and risks.
• Partnered with Confidential and Confidential to develop mitigation plan to remedy the obstacles.
• Created an Confidential team roster that included role, accountability, onsite and off-shore resources.
• In addition, built a RACI to help clarify roles, responsibilities between Confidential IT and Confidential managed services.
• Managed team resources to ensure their availability for transition meetings and activities.
• Created a knowledge transfer effectiveness checklist to help track user accountability, progress and gaps.
• Socialized the Demand Management process with business sponsors.
• Developed Gantt chart with timeline to help with DM transition. Identified work requests by application tower and start date.
• Timeline showed start/end duration issues and sequencing challenges.
• Utilized timeline to open sponsor discussions to improve schedule and order of succession.
• Demonstrated skills: managed matrix environment with diverse teams; outsourced and managed service environment; vendor onboarding and transition planning; strong communication skills.

Confidential, Fremont, CA

IT Sr. Project Manager

Responsibilities:

• Manage multiple large technology projects, ensured projects delivered according to scope, time, resource and budget.
• Customer oriented focused on balancing the needs of business sponsors, stakeholders and IT.
• Directed the upgrade of the bank systems broker application.
• Application transactions were extremely slow for brokers and features/functionality produced errors.
• Responsible for conducting Agile code review analysis, identifying root cause, and creating fix plan. Developed performance improvement checklist (code fixes, features, run time), executed daily Scrum standup calls to focus on daily critical tasks and fixes.
• Managed code fixes, executed QA, and deployed new release in production.
• Resulted in delivery of application performance improvement, removed feature errors and improved transaction response times (3 times faster).
• Led the application upgrade of Confidential premier core bank system.
• Partnered with sponsors to confirm business requirements, build business case, scope of work and detail design.
• Developed a project plan, highlighted milestones and key dates. Identified risks, issues, dependencies and impact. Built mitigation plan and added to change control. Partnered with IT/clients to deploy release, test, and validate all features were operational.
• Responsible for project management of real estate bank branch facility upgrades. Led requirements gathering with lead construction resource, facilities and IT engineers to create a project plan and installation checklist. Used checklist to install all requirements (WAN, LAN, Internet, ATM, cash recyclers) confirm configuration and installation.
• This process resulted in successful installation of multiple bank branches, corporate offices, datacenter and corporate facility upgrades.
• In addition, provided cross functional program leadership for facility and new projects. Drove collaboration and coordination with various business functions (IT desktop, network, vendors) to facilitate plan, goal and milestone. Built Gantt chart timeline to track progress and communicate with teams and management.
• Drove the Information Security program lifecycle from defining appliance prioritization, confirm resources, estimated hours, costs, and schedules.
• Lead weekly status meetings, created to-do list, confirmed tasks, owner, and due dates.
• Managed implementation of new cloud enterprise phone system for client contact center. Led requirements gathering, developed business case, built a list of features/function and leveraged list during testing. Partnered with engineers to validate design, direct build and manage UAT process. Developed project plan, identified risks, issues and solutions. Managed budget, resources and communication to stakeholders.
• Completed project on schedule within budget.

Confidential, San Jose, CA

IT Project Manager

Responsibilities:

• Responsible for project management of the design, tests, implementation and operations of storage activities for Global Information Services (GIS).
• Partner with design engineers and vendors (EMC, Netapp, Oracle, VMware) to promote storage solutions to multiple cross-functional organizations. Manage proof of concept test team that executes functional test cases, performance stress tests and produces qualified solution for deployment in production environment.
• These storage solutions support cost savings initiatives, storage consolidation opportunities and improve client satisfaction.

Confidential, San Ramon, CA

IT Project Manager / Business Analyst

Responsibilities:

• Managed the development of ITO data center infrastructure projects. Led client assessment to identify their needs and convert into technical requirements. Partnered with engineers to create solution blueprint design. Results: implemented solution on time, within budget and resulted in improved system performance.
• Led the infrastructure expansion of the high visibility CRM application that implemented multiple Unix and Solaris database servers.
• Developed project plan that moved existing servers to new LAN floor to increased network capacity.
• Directed fiber, copper cable installations and storage allocation.
• Collaborated with ITO resources to reduce standard server build timelines to achieve delivery date.
• Managed SAP application program, collaborated with clients, defined business requirements, and converted to technical requirements.
• Planned, monitored, lead change management by creating metrics to track improvements, and provided leadership during project deployment.
• By developing these solutions, established on-time real estate reports that produced accurate building inventory, consolidation opportunities, cost savings, and improved client satisfaction.

Confidential, Fremont, CA

IT Manager

Responsibilities:

• Directed a staff of 13 responsible for delivery of system services including 24x7 data center, infrastructure engineering, deployment and production support for LAN, WAN, Dell servers / desktops, software applications, telecommunications services for 300-plus campus users and 500 remote customers.

Confidential, Oakland, CA

Network/Implementation Manager

Responsibilities:

• Full responsibility for project management of corporate and manufacturing $6+M network infrastructure, including engineering strategy, technology development, network services, project management, business analyst, budgets and management of seven engineers.
• Directed all operations for installation and service provision of infrastructure services: WAN, LAN, VPN, ISP, Wireless, and Telephony networks.
• Directed the development of network standardization and best practices, improving customer satisfaction and resulting in zero network corporate outages.