SUMMARY

• Proven and result - oriented professional bringing extensive experience in administrative, interpersonal, communication and technical skills and teh ability to maintain a productive and goal oriented team.
• Able to balance competing and opposing goals while applying persuasion, negotiation, compromise, and conflict resolution skills.
• Strong familiarity and adherence to core Agile values and principles Mindset of Servant Leadership
• Experience as a practicing Scrum Master on a team
• Exposure to modern engineering practices like Unit Test-Driven Development, Acceptance Test-Driven Development, and Continuous Integration
• Working with teh Stakeholder / Product owner to align team with teh product vision, sprint goals, and other necessary information
• Creating an environment of collaboration within teh teams dat allows for open dialogue and productive solutions for resolving conflicts
• Championing continuous improvement activities to reduce waste and increase productivity; coached teams to conduct continuous improvement events
• Explored and derived opportunities for improvement to teh overall effectiveness of teams and teh organization
• Communicating organizational impediments to leadership; clears impediments for teh team
• Embraces teh concept of continuous learning in your own journey and instills teh same in teh team(s) you coach
• Strong interpersonal skills and teh ability to motivate, and direct a team.
• Excellent listening and communication skills between customer, team and managers.
• Developing and nurturing personal and professional goals of team members by planning a timeline for completion of projects.
• Ability to analyze process, activity and streamline to prioritize tasks.
• Ability removing impediments dat hinder teh team from reaching their goals and enabled teh team to rapidly respond to changes through creating a flexible learning environment.
• Building trust, satisfying customer’s concerns and issues. Balancing competing and opposing goals.
• Understanding a client's business needs.
• Interviewing, hiring and training for various job positions.

TECHNICAL SKILLS

• Microsoft project
• Visio
• Excel
• MS Office
• C#
• ASP.NET
• Entity Framework
• HTML5
• CSS
• ASP
• JavaScript
• AWS
• Azure App Services
• Python
• Pycharm
• Django
• Web2Py
• Jupyter
• Jenkins
• Docker
• Git
• Puppet
• MySQL
• SQL Server
• DB2
• Jira
• Tableau

PROFESSIONAL EXPERIENCE

Senior Product Manager

Confidential, Tampa, Florida

Responsibilities:

• Liaison between customer and company by creating teh user interface for customer upload, teh file manager, and file retrieval. Strong focus on teh multi-channel e-commerce checkout experience, along with product strategy. Combined teh best of technology, data and product and design to execute a successful product.
• Facilitated conflict resolution by leveraging skills from coaching to build teh team.
• Currently developing a system to provide therapy services via video technology. Researching, training, implementing, creating policy/procedure to meet HIPAA regulation while maintaining cost control.
• Periodic executive briefing and reporting on agile project metrics, burn-up, and process improvements.
• Organizing and facilitating agile methodology through scrum meetings and maintaining documentation on sprint planning, daily standups, sprint check-ins, review, and retrospection.
• Assisting Product Director with release management, ensuring applications availability and data integrity through preventive maintenance, testing, and upgrades.

Tools: MS Project, Jira Methodologies: Agile/Scrum

Chief Product / Business Development Manager

Confidential, Tampa, FL

Responsibilities:

• Product manager / Project lead, managing budget, forecasting, resource tracking cost, revenue and New Revenue Standards for teh technology division with reporting functions to teh CFO, VP of Technology. In-charge for securing license, certification and Joint commission credentialing.
• Developed policy and procedures for employee orientation, training, safety, communication, hardware and software security.
• Accomplished obtaining various state and federal licenses and certification for legal operation of business. Trained employees and customer’s software and utilization. Oversaw medical billing software operation and finance management. Technical: Microsoft project, Visio, Excel, MS Office, Exchange server for project management.
• Budget planning, Employer Tax forms 940,941, UT-6, Billing and AR.

Tools: MS Project, MS Office Methodologies: Agile/Scrum EMR: Visitrack, HAVEN

Senior Program Manager

Confidential, Tampa, Fl

Responsibilities:

• Developed Confidential to become a leader in providing therapy services in 5 Florida counties. Built working relationships with community based social services, clinics, statewide programs and groups for effective marketing and service delivery.
• Monitored employee’s performance, productivity, ethicality and morality. Recruited and trained various employee groups. Developed marketing strategies to universities, doctors, and clinics. Developed a business plan to create value and branding for Confidential .
• Designed and implemented a new line of service via licensing, developing policy and procedure, hiring qualified personnel, and marketing. Collaborated and led teh overseas team in India Development Center to develop voice recognition technology for medical record dictation, transcription, proofreading, and data management.

Tools: MS Project, Visio Methodologies: Waterfall, Kanban, burndown chart Web Development: ASP.Net/ASP Java Script, HTML, Python Database: SQL, MySQL EMR: Vision, Cerner.