SUMMARY

• A goal driven, experienced Agile coach and Certified Scrum Master with result orientation, a skilled leader in the development, delivery, and support of effective business solutions.
• Experienced SAFe practitioner, expert at driving the adoption and enforcement of Scrum rules and principles, removing impediments, fostering self - management and cross-functionality, escalating issues or concerns when appropriate to ensure business and project objectives are met.
• Ardent leadership resulting in successful and timely delivery of projects.
• Self-motivated, customer satisfaction and process oriented with enthusiastic interpersonal skills, serving with on-shore and off-shore teams as well as third-party vendors across multiple technology development and processes.

TECHNICAL SKILLS

Operating Systems: Windows, Mac OS, IOS, Android

Methodologies: Agile and Waterfall

Project and Agile Management and Tools: MS Office (Word, PowerPoint, Excel, Access, Outlook), TFS, Jira, Confluence, ADO.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Senior Scrum Master

Responsibilities:

• Track day-to-day progress of work items in the team
• Create visibility by setting up a dashboard in Jira to show the team’s effort and progress for all stakeholders who has permission to the team’s board
• Report on the status of the team’s work items during Scrum of scrums and Art sync
• Help establish and facilitate COP where we discuss some Agile best practices and create program level Confluence wiki pages to help improve dissemination of important information to various teams in the ART and assist new hires get to speed
• Assist the Product owner in backlog grooming and story refinements
• Drive efficient delivery by establishment and enforcement of clearly stated “Definition of Ready” and “Definition of Done” and other working agreements while also coaching the team to stay agile with adaptation, flexibility and transparency when needed
• Help the Product advocate and the Dev. team prepare for PI by assisting the Product owner to prioritize the epics in each deliverable based on business value.
• Facilitate all Scrum ceremonies
• Help the team collaborate with the business partners to inspect and adapt in the Product through sprint review and their delivery process through sprint retrospectives and lesson learned
• Track PI objectives for the teams and manage dependencies with other teams
• Facilitate team collaboration through team Confluence pages and encouraged members to update the pages with knowledge gathered from spikes to provide more artifacts for new team members to understand products better
• Remove or help work around impediments through timely escalations and “ROAM” any risk at hand
• Facilitate problem solving workshop during I&A to help bring out new NFRs to be included in the new PI or the future, based on business value and criticality

Confidential, Houston, TX

Scrum Master ii

Responsibilities:

• Facilitate the scrum ceremonies
• Collaborate efficiently with both Tech B.A and Business B.A to avoid missing requirements
• Assist Product owners in getting a good understanding of the dividends of implementing Scrum and Kanban to remove bottlenecks.
• Coach teams to achieve 99% Bug-free codes by teaching and implementing paired programing
• Coach and train teams on better problem-solving techniques by implementing mob programming
• Encourage and took some on-site Devs to hackathons to learn new things and understand the effectiveness of time-boxing
• Co-ordinated with on-site and offshore teams for successful project delivery through a comprehensive and unanimously written working agreement
• Ensure team members responsibility and participation by random assignment to update the Kanban board and color coding based on ticket age and priority.
• Implement continuous Integration and testing to avoid time wasted in Hardening Sprints
• Facilitated Scrum of Scrums to discuss and resolve dependencies and blockers within various teams in the same project.
• Protect the teams from external impediments and ensuring smart and productive use of time by excellent backlog refinement/grooming.
• Creation of dashboards both in Jira and Excel to track progress in project for the management.
• Reflection of team performance on burndown charts and helping teams to inspect and adapt through fun and meaningful iteration retrospective.

Confidential, Dallas, TX

Scrum Master/project manager

Responsibilities:

• Facilitated daily scrum, sprint planning, sprint review and retrospective meetings.
• Managed the progress of assigned complex projects/processes within the budgetary and scheduling guidelines.
• Managed project improvement by improving the productivity of Scrum teams by 38% and the quality of deliverables for Campus Solution Initiatives.
• Monitoring/tracking of projects progress; track and resolves project issues; document progress and prepare status reports.
• Managed, Tracked, and documented all aspects of project life cycle, beginning from the initiation and approvals, through transition and deployment.
• Managed several cross-functional teams of Solution Architects, Business Analysts and Developers in ERP projects where Agile (Scrum) methodologies were adopted in rendering 83% business solution to customer data management roadmaps - resulting in the improvement of customer data accuracy by 60%.
• Created project plans, organized, and facilitate project meetings and assisted POs in maintaining product backlogs.
• Directed and lead multiple complex projects simultaneously.

Confidential, Basking Ridge, NJ

Scrum Master

Responsibilities:

• Educate and reinforce scrum methodology and scaled agile framework to coach team members.
• Worked closely with Product Owners, coordinating product backlog grooming and story estimation.
• Improved Self-organization and cross-functionality within team members.
• Responsible for facilitating Scrum ceremonies: Backlog Grooming, Sprint Planning, Sprint Retrospectives, Daily stand-ups.
• Improved the participation and attendance of team members in daily stand-ups by short reminders before meetings.
• Responsible for managing project requirements, automated builds, also worked with the QAs to manage test and release using online TFS through which progress reports are generated.
• Convened Scrum of Scrum meetings to analyze any roadblocks to scrum teams as well as itemized points of dependency between the various scrum teams.
• Improved transparency in Sprints by earning the trust of the team members, active listening, and maintaining effective communication within team members.
• Facilitated meetings/workshops with clients to gather & document requirements and explore potential business solution.

Confidential, Sunrise, FL

Business Analyst

Responsibilities:

• Convened communications with individual lines of business to drive various tasks to completion in timely manner.
• Responsible for business value perspective for Confidential customer data quality and customer relationship.
• Translated business requirements into high level, detailed functional specifications.
• Worked with business partners and stakeholders to analyze client’s business model, goals and objectives as well as customer requirements.
• Managed change in scope, risk and customer data issues and any impact they may have on the project plan.
• Analyzed business/management data, submitted comparative alternatives and recommended optimum methods of business operations and processes.
• Performed policy analysis and the creation of payment plan processes.
• Collaborated with Claims adjusters to evaluate & investigate claims procedures.
• Managed customer complaints and fraud issues.
• Provided prompt communication of customer objectives including active support of critical issues, providing executive interface and briefing in writing and verbally.
• Ensured the success of customer deployments, managing the planning and execution of contractual obligations, and coordinating the interaction of internal, partner and customer resources toward the completion of key servicesprojects.
• Participated in developing new products including suppliers to meet business requirements.