Profile Summary

• 15 years of IT experience into various stages/activities of SDLC
• PMI Certified Project Management Professional PMP Certification
• Currently working as Lead Project Manager at IBM Global Business Services in US
• Worked as onsite Sr. Business Area Manager/Delivery Manager for BCBS Oregon, US, through IBM US
• Worked as Senior Solution Manager Business Development Manager for global markets and industry sectors
• Worked as Business Development Lead for the AMERICA GLOBAL-US North America Region
• Managed end-end business proposal development for client RFPs, technical solutioning and participating in signing-off process for complex deals of high and medium magnitudes
• Contract and Vendor Management around Software/Hardware and services procurement, with India GDC and US based sub-con services vendors.
• Enterprise Content Management and Data management for Mainframe and web based applications and Data Migration projects, using Documentum, Web Publisher, ECM and eSD tools.
• Delivery Manager for the Lotus Workplace Collaboration project at IBM Software Labs, IBM
• Release and Program Management for multiple projects and also drive multiple technical vitality/innovation activities in parallel
• Possess strategic vision and capability to provide strategic recommendations to the senior management
• Ability to set-up new teams fast with minimal start-up latency to ensure smooth delivery operations
• Skills to define robust engagement delivery model and project execution processes
• Launched and driven the INNOVATION CELL at IBM for driving patents and disclosures
• Extensive project leadership, project management and customer interaction experience
• Extensive Business Proposal Development experience
• Co-ordinated quality compliance and standards audits such as ISO 9001:2000, BSO, SACA and assessments such as SEI-CMMI Level 5 and Six Sigma implementation
• Extensive exposure to Quality Activities/quality audits
• Strong communication, networking and team building skills
• Strong business acumen
• Excellent people management skills
• Extensive Domain Knowledge
• Complex Healthcare System Integration, Data Migration, Information Management, Legacy Datawarehouse
• Digital Switching Systems, Telecommunications PSTN Telephony, GSM, SS7 signaling systems
• Next Generation Telecom Billing Systems specifically Ericsson Billing systems
• Mobile Commerce Platforms e-commerce Domain
• Collaborative Computing solutions IBM Lotus Workplace collaboration solution on Portal, WebSphere Application Server
• Solution architecting domain: Worked on the BPO domain IBM Daksh with the Industry Solutions team at India Software Labs, IBM.
• End to End Technical Solution Management: Cross Sector, Cross Geo Business Development
• Financial Services: Core Banking, Retail Banking, Consumer Banking, Life/Non-Life Insurance, Annuities/Investments.
• Other domains worked on: Distribution, Communications Telecommunications , Industrial Electronics , Media and Entertainment, Healthcare, SMB.

PROJECT DETAILS

Confidential

Role Delivery Project Manager

Team Size 40

Tools / Technology Teradata, SQL Server, PL/SQL, Unix, Legacy Mainframes, DB2, IMS, eSD, Documentum, OpenText Content Server, Quality Center, QTP

Responsibilities

• a Front end for all the client interactions, scope management and planning discussions
• b Preparing Release Plans and scope management for each Tier Go-live
• c Setting up the team from ground zero, ramping them up and monitoring work transition from the incumbents and client SMEs.
• d Preparing project plans, schedules and managing work assignments and priorities for the team
• e Coordinate requirements and design discussions with client business team, business analysts, end users, as necessary and requirements sign-offs
• f Development of project high level design docs and prepare high level estimates LoE
• g Developing the project schedules and preparing the work assignments and tracking plans.
• h Managing contracts, SOWs to the client satisfaction levels.
• i Preparing project forecasts for labor and non-labor costs and reconciling them to the project actuals, reporting variances and taking corrective actions wherever necessary
• j Co-ordinating with the project test teams for test management and planning activities for functional, system and UAT testing and over-seeing the test execution cycles
• k Participating in test defect triage and status report meetings
• l Working closely with the Client Program Directors and VPs to drive continuous improvement initiatives aimed at productivity gains and improved SLAs.
• m Responsible for overall SLAs for the program deliverables
• n Responsible for vendor management and sub-contractor staffing and performance management
• o Developing key strategies for business development and team growth
• p Providing career guidance mentoring and coaching to the staff.
• q Identifying skill gaps in the team and arranging for the identified trainings and backfills as necessary
• r Working with the IBM sales and business development team to provide them the needed inputs for business development activities, developing parts of the proposals and review them.
• s Leading the program Audits and Business Compliance activities like Data Security and Privacy, Internal Audits like ISO, SACA, BSO etc.

Confidential

Role Delivery Project Manager

Team Size 55

Tools / Technology Informatica, Teradata, Oracle, JIRA, Rally, SQL Server, Unix, Legacy Mainframes, DB2, IMS, MS-Project, ClearQuest, Quality Center, QTP

Responsibilities

• Front end for all the client interactions, scope management and project planning discussions
• Preparing Release Plans and scope management for each project releases
• Setting up the team from ground zero, ramping them up and monitoring work transition from the incumbents and client SMEs.
• Preparing project plans, schedules and managing work assignments and priorities for the team
• Coordinate requirements and design discussions with client business team, business analysts, end users, as necessary and requirements sign-offs
• Development of project high level design docs and prepare high level estimates LoE
• Developing the project schedules and preparing the work assignments and tracking plans.
• Managing contracts, SOWs to the client satisfaction levels.
• Preparing project forecasts for labor and non-labor costs and reconciling them to the project actuals, reporting variances and taking corrective actions wherever necessary
• Co-ordinating with the project test teams for test management and planning activities for functional, system and UAT testing and over-seeing the test execution cycles
• Participating in test defect triage and status report meetings
• Working closely with the Client Program Directors and VPs to drive continuous improvement initiatives aimed at productivity gains and improved SLAs.
• Responsible for overall SLAs for the program deliverables
• Responsible for vendor management and sub-contractor staffing and performance management
• Developing key strategies for business development and team growth
• Providing career guidance mentoring and coaching to the staff.
• Identifying skill gaps in the team and arranging for the identified trainings and backfills as necessary
• Leading the program Audits and Business Compliance activities like Data Security and Privacy, Internal Audits like ISO, SACA, BSO etc.