Documentation Implementing and wif Healthcare IT products
Implementation and Build support
Go Live Support and Build
Clinic Wide Optimization
Problem solving in regards to workflows wifin system limitations
Customer Service Expertise
Go live support for Frye Regional Medical Center, Hickory, NC
Classroom for multiple practices for Wilson Medical Center, Wilson, NC
Post go live and Optimization for Wilson Internal Medicine, Wilson, NC
Reports for director level management at Wilson Medical Center, Wilson, NC
Pre - Live for Pediatric practice at Acadian Medical Center, Eunice, LA
Go Live Support for Providence Health, Columbia, SC
Confidential, Bangor, Maine
PQRS and Meaningful Use for West Region Customer Success Management
Managed PQRS and Meaningful Use Project for entire West Coast.
Analyze teh business requirements collected by client facing associates and construct solution road maps for individual divisions and functions for clients.
Develop ideas/concepts to improve business process for clients.
Write formal specifications and communicate functional requirements to solution team in order to develop a solution.
Support building and maintaining a relationship wif stakeholders, solution delivery teams and business process owners.
Analyze business priorities and advises business stakeholders on priority road map for collaborating wif solution engineering and strategic vendors.
Assisted other employees in of company goals.
Financial Analyst Role
Analyzefinancial data for clients by collecting, monitoring and creatingfinancial models for decision support.
Improvefinancialstatus for clients by analyzing results; monitoring variances; identifying trends; recommending actions to management.
Assisted clients wif annual and quarterly forecasting. athenaHealthBangor, Maine
Senior Collector Associate
Support and for clients using athenaCollector.
Support and for clients using athenaCommunicator
Assisted clients wif advanced claim issues and how to resolve them:
Writing off claims
Assisted clients wif creating new reports.
Activated new providers wifin communicator.
Assisted clients in adding new employees in teh system and giving them permissions and roles.
Trained Front desk wif Check-in and Check-out workflows.
Build, support, and troubleshot implementation of new enhancements for athenaCollector and Communicator after each monthly update. These would include workflow enhancements based on specialties and workflow changes due to changes in teh system.
For example: Task assignment overrides, new roles and permissions and Manage workflow improvements in teh task bar.
Senior Clinicals Associate
Support and for clients using athenaClinicals.
Build, support, troubleshoot, and implementation enhancements of teh athenaClinicals, based on end user requests, issues and athena system upgrades and updates. This included clients in teh new Clinicals product: Streamline.
New search functionality
Building Order Sets
Building Encounter Plans
Creating new Saved Findings
New Permission and roles for end users
Senior Help Desk Associate
Trained new athena employees on building and troubleshooting athena Collector, Clincials and Communicator.
Created and implemented a new side by side program for new associates to teh Clinicals product.
Created and implemented a new office hour program to help train employees who were having issues wif either workflows, back-end builds, or complex posting issues.
Helped employees on teh phone resolve complex issues for customers which teh associate was unfamiliar wif such as complex posting issues, back-end builds and workflows in both athenaClinicals and athenaCollector.