CORE COMPETENCIES:

• Excellent communication skills.
• Adaptability to business needs
• Work closely wif Team to produce meaningful results
• Building TEMPEffective Relationships
• Kali Linux (Basics)
• Facilitates the team's progress toward team goals
• Leads team efforts in relentless improvement
• Basic Identity and Access Management noledge
• Basic Knowledge on Configuration
• Ability to work wifin time - box
• Endpoint Security

PROFESSIONAL EXPERIENCE:

Confidential, Woonsocket, RI

Scrum Master

Responsibilities:

• Facilitating daily scrum, sprint planning, spring demo, and retrospective meetings.
• Ability to forecast the number of deliverables my team can complete in any given sprint cycle.
• Facilitated multiple scrum teams both co-located and distributed.
• Coordinated and participated in weekly estimation meetings to provide high-level estimates (story points for backlog items.
• Determined the teams' capacity (velocity) from past data.
• Teamed up wif product owner to prioritize user stories.
• Assisted the team in successfully completing task on-time while resolving any impediments encountered by them.
• Monitored the progress of projects and released the information to stake holders.
• Used the burn down/burn-up chart to monitor the teams' work.
• Active participation in discovery sessions, prototyping, documents-reviews, plan setup, plan Configuration wif clients.
• Established a more trusted and collaborative team environment where my team can bring up problems wifout fear of being blamed or judged.
• Assisted in configuration of security tools and guide team on best security practices.
• Championed and responsible for enforcing the Rules of Scrum and ensure correct understanding and TEMPeffective adoption of Agile Manifesto and Agile Principles.
• Help scrum team members and stakeholders identify and change unhalpful interactions dat are preventing the value delivery.

Confidential, Worcester, MA

Help Desk Technician

Responsibilities:

• Provide service on technical halp tickets submitted via phone, email, and walk-ups.
• Independently investigate and implement solutions to technical issues.
• Offer IT support for operating systems, productivity software, and a variety of other applications used internally.
• Addressed all security issues.
• Provided security recommendations to customers

Confidential

Project Coordinator

Responsibilities:

• Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
• Planned and arranged meetings wif external organizations and individuals, enabling all parties to meet and discuss project progress.
• Manage the set-up and day-to-day running of the project, including recruiting, hiring, managing, and training local staff, liaising wif agencies, INGOs and local leadership structures.
• Manage the project administration, HR, contracts, and finance.
• Launched and manage a front-line SMS system to ensure the program acts as a platform for voices to be shared from both the community and the service providers.
• Explore new ways of engaging wif communities and channeling their feedback to humanitarian service provider.
• Managed and drove research activities (including daily tally sheets, surveys, focus group discussions, e.c.t) to learn and build the program.
• Ensured all deliverables are met on time