Scrum Master, Training Development Team Lead, Field Services Engineer III Resume Reston, VA - Hire IT People

SUMMARY

Highly analytical professional with success in developing process improvement initiatives, creating agile delivery plans, and introducing change to organizational procedures.
Remarkable efficiency in leveraging agile delivery and relevant process to facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, mentoring, Story creation, and software demonstrations.
Solid history of effective business analyses, including feasibility studies, business case documentation, cost/benefit analyses, process improvement strategies, and root cause analyses.
Expert at developing business plans that provide value, align with business objectives and follow industry best practices.
Strong leader recognized for coaching, training, mentoring, and motivating cross - functional teams to achieve goals across complex environments.

Areas of Expertise

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Scrum Master, Training Development Team Lead, Field Services Engineer III

Confidential, Reston, VA

Responsibilities:

Ensured continuous performance improvement by coaching, formulating, analyzing, and delivering agile change management and scrum ceremonies
Streamlined mobile technical process by documenting, uploading, retiring, and testing apps
Lead training development team delivering Internal training presentations guiding employees on the functionality of apps, hardware, security, and critical updates
Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues, monitor, log and track all phases of help desk support

Global Help Desk Tier I & II

Confidential, Fairfax, VA

Responsibilities:

Proven ability to diagnose problems, find the root cause and supply lasting solutions
Extensive end-user training experience
Experienced in communicating complex information in an easily understood format to a diverse customer base

Technical Support Engineer

Confidential, Fairfax, VA

Responsibilities:

Improved quality and operational efficiency by conducting laptop/desktop maintenance and upgrading hardware and software applications
Ensured data integrity and consistency by leading data migrations, backups, and restores
Achieved operational excellence by delivering remote support and removing viruses, malware, and spyware