SUMMARY

• Executive Leadership and Strategy Digitization/Modernization CapEx/OpEx, P & L Oversight
• Portfolio ManagementInfrastructure TransformationTeam Building and Development
• Program and Project ManagementMSA, SOW NegotiationProduct Innovation and Management
• Business OperationsCharters, Scheduling, BudgetingRisk, Change Management
• Agile, Scrum, Waterfall MethodologiesStakeholder ManagementQuality Assurance Control

TECHNICAL SKILLS

Business: Financial planning, P&L, SLA’s, TCO, CBA, ROI, NPV, Performance Management, Vendor Management, Resource Management, Contract Negotiation, Procurement, Goal Creation and Realization, Process Improvement, Operations Management, Lease/Property Management, and more

Project Management: Agile, Scrum, Kanban, Waterfall, Iterative, Extreme, Jira, MS Project, Clarity, Twiki, Lean 6

Virtual Collaboration: Cisco Meeting, Microsoft Teams, Zoom, WebEx, Join.Me, Skype, Smartsheet, Wrike

Cloud Technologies: AWS, Azure, Edge, SAP Cloud, Oracle Managed Cloud Services (OMCS), IBM Cloud

Business Intelligence: Tableau, Google Analytics, BAM, SPSS

Languages: React, Java, Node.js, Angular, C+, .NET, SQL, EDI, XML, HTML, PHP, Python, WordPress, Android

Code Repositories/Continuous Integration/DevOps: GitHub, TFS, VSTS, Azure DevOps Server, AWS CodeCommit, Octopus, Docker, Kubernetes, Jenkins, Chef, Puppet, RTC, SVN, and more

Additional: Infrastructure, SharePoint, SAP, Salesforce, Oracle MOS, Beehive, Rational RequisitePro, QuickView, Alfresco PeopleSoft, Aveksa, Qualys, Diagramming Tools, MS Word, Excel, PowerPoint, Office Timeline, Visio, E - Commerce, SAML, SSO, QuickBase, DePict, and more

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

IT Project Manager/ Program Manager

Responsibilities:

• Developed Portfolio Management System to maximize efficiencies in identifying strategic advantages
• Partnering with execs to drive IT value, ROI, and digitalize the customer experience
• Mentoring, and coaching IT teams from discovery phase through UAT, go - live, Post-RTP, and closure
• Managing budgets, timelines, scopes, resources, vendors, contracts, and partnerships
• Overseeing product management of core business application
• Directed Salesforce CRM enterprise implementation - 12 national campuses, 3 vendors, 5 direct reports
• Delivered security projects; Data encryption 500+ devices, 26 new Sophos firewalls, and new Barracuda
• Strategically executed Azure cloud migrations of newly acquired educational institutions
• Led infrastructure and data migration projects to support educational institutions M&A’s and growth

Environment: Office 365/Salesforce/SharePoint/Zendesk/Dell Boomi/Azure Cloud/Nexus/Teams/Gotomeeting

Confidential, Tempe, AZ

Senior Project Manager/ Program Manager

Responsibilities:

• Shaped PMO processes and operational best practices, redefined KPI’s and OKR’s
• Led 20+ programs and projects, 2020 portfolio total ~$10M
• Energetic agile and waterfall delivery of global IoT program - $2M budget, managed 40 person team
• Turned around and completed a 5-year running decom program of core business app, $5M budget
• Directed and coached IT teams, and clients in digital transformations from discovery through UAT, hyper-care, and closure
• Planned, managed P&L, EBIT, ROI, budgeted, and ensured high IRR on strategic IT programs
• Managed cross-functional team implementations; AWS Cloud, SaaS, and customer-facing platforms
• Negotiated SOW’s and MSA’s, saved company $1.65M on 5-year SOW
• Secured business opportunities from IBM, Apple, Amazon, Tesla, Intel, Cisco, US Military, Lexmark, Boeing, Caterpillar, Johnson & Johnson, Pfizer, General Motors, and others

Environment: Office 365/SAP/Oracle/SharePoint/EDI/ServiceNow/Blockchain/IoT/AWS/IBM Cloud/Edge/Chime

Confidential, Phoenix, AZ

Senior Project Manager, PMO

Responsibilities:

• Championed and drove PMO procedures, compliance, and process improvement initiatives
• Coordinated infrastructure implementations, managed 20+ team members
• Elevated quality and accuracy of executive reporting and business intelligence
• Collaborated with innovation teams and delivered valuable new products with exceptional IRR
• Managed a $20M+ data center migration program to Tier 5 facility involving multiple business units; scope included planning, execution, testing, go-live, and hyper care
• Provided leadership and direction for global Microsoft Teams implementation
• Led Scrum teams, product managers, product owners, and development managers to identify and innovate high ROI projects
• Teamed with architects, developers, and cloud providers to design and deliver infrastructure
• Managed production releases, sprints, deployments, DevOps, hot fixes, UAT, and performance testing

Environment: Office 365/MS Project/SharePoint/JAVA/.NET/TFS/VSTS/ServiceNow/Docker/Kafka/OKTA/SSO/EDI

Confidential

IT Software Project Director/Owner

Responsibilities:

• Completed of 2 Statements of Work for a law office digital transformation program
• Prepared and executed project management plans; custom web portal and mobile apps to improve litigation process and client interface mechanisms
• Managed AWS architecture migration program, decreased TCO by 35%
• Directed technical and business teams, managed quality controls, testing and release management
• Provided timely status updates, executive reporting, and exceeded OKR expectations
• Led stakeholder meetings and communications plans to keep all parties aligned and in sync

Confidential, Portland OR

Senior Project Manager/Program Manager

Responsibilities:

• Collaborated with internal and external clients
• Advised PMO and delivered large-scale programs and projects simultaneously
• Hosted technical events, training sessions, and workshops for product development
• Created charters, plans, scopes, budgets, SOW’s, and global processes; change management, staff/resource augmentation, (BPO) business process improvement
• Utilized Agile and Waterfall methodologies to manage SDLC; Led audits, discoveries, requirements gathering, Scrum meetings, stakeholder meetings, planning and design phases, execution, UAT, and closure
• Built and developed teams of technologists which successfully completed several programs and projects
• Managed ~30 staff members globally, vendors/suppliers, and monitored contractual agreements
• Directed AWS cloud integrations and deployments

Environment: AWS/Linux/Oracle Middleware/SAP/SAP HANA/Lumira/Tableau/Microsoft Office/MS Project/SharePoint/JAVA/C#.NET/SOA/EDI/RTC/CISCO/IBM/Adobe/Clarity/RTC

Confidential, Portland OR

Project Manager/Client Services Manager/Partner Alliance Manager

Responsibilities:

• Led development (Agile/Scrum) of multiple government software products and programs/projects in 3 state Health Insurance Exchanges(OR, HI & NM) using a large Oracle technology stack
• Managed PeopleSoft, SOA, EDI, and CRM development and releases
• Encouraged and stimulated teamwork efforts using a hybrid collaborative management approach
• Generated project plans, budgets and schedules
• Championed Agile processes to expedite delivering iterations of working code
• Implemented documentation policies that improved efficiency and tracking
• Managed and monitored state and federal health insurance exchange interfaces, including deployments of new or modified code
• Conducted performance testing and quality assurance
• Participated in change control board management committee
• Sourced development vendors, SME’s, infrastructure engineers and other professionals to build teams
• Managed release paths and deployment processes, cross-functional implementations
• Utilized Oracle MOS, MS Project, PowerPoint, twiki, Excel and Jira to manage project tasks, enhancements, issues, scope, progress monitoring, and reporting
• Created flows and presentations using Visio and PowerPoint

Environment: Linux/Oracle/PeopleSoft/EDI/MS Project/MS Office/JAVA/SOA/Jira/Gotomeeting/CMS/HIPAA

Confidential

Senior Project Manager

Responsibilities:

• Part-time adviser for complex, non-routine IT initiatives. Project management and delivery for a variety of IT projects and software development projects/programs
• Business systems/applications analysis in fast-paced and evolving environments
• Drove JAD meetings by telephone and web meeting
• Managed project delivery and transition support operations
• Provided estimate, CBA, ROI, TCO, and gap analysis
• Client relations management
• Directed implementation projects, conversions, and system integrations using a variety of tool sets
• Liaised and bridged between clients and their vendors/partners
• Ensured SLA requirements were met or exceeded

Environment: Linux/UNIX/Oracle/Salesforce/MS Office/Java/J2EE/EDI/Webex/Gotomeeting

Confidential, Lakeland FL

Project Coordinator

Responsibilities:

• Managed Insurance solution software product implementations
• Project management using MS Project, Excel, and PowerPoint
• Collaborated with internal and external clients
• Led performance testing and quality assurance
• Developed software training programs for educational purposes

Environment: Linux/Windows/MS Project/MS Office/Salesforce/SQL/JAVA/Gotomeeting

Confidential, Corvallis OR

Project Manager/Business Systems Analyst

Responsibilities:

• Defined use cases and wrote user stories for Confidential products
• Developed training programs for educational purposes
• Managed technical collateral
• Performed project management using Agile and Waterfall methodology
• Conducted enhancement acceptance reviews
• Distinguished the difference between business requirements and solution ideas
• Triaged complicated information into details to facilitate resolution
• Articulated root causes of client challenges for developers, escalation teams and stakeholders
• Utilized SQL to execute queries that solved business, data, and application issues
• Consistently met timelines, milestones, metrics, and maintained Service Level Agreements (SLA’s)- Obtained buy-in from across the organization
• Provided consistent customer experience and operations support
• Analysis of ancillary products and hardware for compatibility with Confidential products
• Tracked issues, deliverables and hot fixes using various tools
• Liaised between clients, developers, escalation teams and stakeholders
• Product lifecycle and release coordination and management
• Assisted with defining System Development Life Cycle (SDLC), technological infrastructure, and UI design
• Performed gap analysis involving complex and highly advanced architectures
• Escalated product enhancements, improvements and functional design requirements
• Process modeling, change management, and verification of deliverables
• Gathered business requirements and data/metadata; documented, replicated, and presented findings
• Produced complex flow charts to facilitate process improvements, extensive UML use
• Implemented data level and applications corrections
• Designed production software release/deployment processes
• Managed EDI interface development, testing, and support
• Created test plans, technical documentation and guided clients through User Acceptance Testing (UAT)
• Participated in and contributed to JAD sessions with a wide variety of technical teams and SME’s
• Delivered innovative solutions for one of the world’s largest financial software solutions providers

Environment: Linux/Windows/Oracle/SQL/Visio Unified Modeling Language/Sharepoint/Webex/MS Office/MS Project/HTTP Watch/Fiddler/Acumen

Confidential, Portland OR

Business Systems Analyst

Responsibilities:

• 3-month contract. Duties included support of software development staff and SDLC in an Agile environment supporting global IT infrastructure with 2500+ users

Environment: Linux/Windows/MS Project/MS Office/Sharepoint/Webex/Dameware/ Confidential Web Analytics

Confidential, Salem OR

IT Project Manager

Responsibilities:

• Directed Confidential (DHS) IT hardware Project, representing Confidential, Inc.
• Managed 12 person team, and achieved tight timeline goal—expeditious project completion resulted in 20% cost reduction saving ~$120K

Environment: Linux/Unix/Windows/Various software suites

Confidential, Portland OR

Project Manager

Responsibilities:

• Project management/business analysis for software projects and business intelligence data
• Led focus groups and technical events, discoveries, and technical landscape explorations
• Developed training programs for internal and external purposes
• Established internal and external client service policies and procedures to maximize efficiencies
• Performed ROI analysis, TCO, CBA, and budget planning
• Managed enterprise architecture connecting 3 locations; Built VPN tunnel between Portland, OR and Las Cruces, NM saving company ~$150K annually

Environment: Linux/UNIX/Windows/MS Project/MS Office/Various software suites/Webex

Confidential

Managing Director/IT Project Manager

Responsibilities:

• Defined scope of IT projects, schedules, and overall project delivery approach and methods
• Assembled, directed, and mentored teams up to 25 people
• Leveraged business acumen to assist clients in critical decision making
• Executed and delivered a wide variety of IT initiatives, projects, testing, and quality control
• Led business operations; P&L, budgeting, contract negotiation, client relations, sourcing, and more

Environment: Linux/UNIX/EDI/MS Office/JAVA/RDP

Confidential

Managing Director/IT Project Manager/ Co-Owner

Responsibilities:

• Co-owner of an IT services company focused on managed services
• Directed P&L and all aspects of business operations
• Managed IT service business; customer relationships, employees, business development, and operations
• Executed a large variety of SMB IT projects and solved a broad range of IT challenges on a daily basis
• Implemented technical solutions in fluid environments, providing extraordinary value to clients

Environment: Linux/UNIX/MS Office/EDI/Sun/Hummingbird