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Project Manager / Technical Coordinator Resume

Herndon, VA

SUMMARY:

  • MS Excel Score: Advanced 97%
  • MS Word Score: Advanced 95%
  • Installation Scheduling and Coordination
  • Contract Management/Invoicing/Billing/Sales Force
  • Project Management/Technical Coordination

TECHNICAL SKILLS:

Microsoft Office: Project, Word, Excel, Power Point, Kanban, Smart Sheet

OMS: Order Management Systems, Provisioning, and Quality Assurance

CRM tools: Customer Relationship Management

Software integration knowledge: Credit Transactions/ACH - EFT Batch Files

EXPERIENCE:

Project Manager / Technical Coordinator

Confidential, Herndon, VA

Responsibilities:

  • Manage and support large to medium commercial projects and maintain project plan.
  • Project support to government, enterprise, and public sectors.
  • Perform OMS, ICOMS data base clean-up/task completion (resolve discrepancies) during the proposal development.
  • Quality check of sales orders, including contract requirements, and service coding and characteristics.
  • Manage construction and design phases of pre-construction projects.
  • Approve engineer build orders, and allocate tap build/cut tasks.
  • Create/develop work orders and modify based on service request.
  • Resource loading and job/task scheduling.
  • Integration of canceled account equipment and decommissioning of the equipment.
  • Ensure alignment of project tasks and completion of entire installation.

Confidential, Chantilly, VA

Mortgage Closing / Loan Processor

Responsibilities:

  • Review mortgage closing documents / Process loan change request forms.
  • Review and document requested change requirements.
  • Indexing of loan supporting documents.
  • Data entry information/closing documents into database.

Confidential, Herndon, VA

Logistics Account Coordinator

Responsibilities:

  • Coordinated large/complex client orders and tracking of shipments.
  • Process escalated client order discrepancies.
  • Provide status reports of escalated accounts and resolution to at risk accounts.
  • Confirm, rescheduled, and cancelled scheduled deliveries and returns.
  • Placed outbound calls to agent terminals and investigated tracking/order discrepancies.
  • Submit POD, DR, or BOL for carrier and/or terminal dock sweep.
  • Managed last mile agent workflow allocation.
  • Tracking of customers’ orders, shipments, and product parts.
  • Contacted national logistics coordinator for place of purchase carrier discrepancies.
  • Notated job query notes, and provide detail explanation of order scenario.
  • Enrolled back in school and completed courses required for my associates program in Business Administration.

Confidential, Fairfax, VA

Teleservice Appointment Specialist

Responsibilities:

  • Process premium/membership billing invoices, current, and in collections
  • Updated member profiles and remittance information.
  • Triage member illness and provided applicable prognosis steps to treatment.
  • Filed documentation in the medical records.
  • Assisted members with selecting a personal provider and enrollment.
  • Coordinated new and existing members to designated medical facilities.
  • Scheduled video conferencing meetings for members with Telemedicine appointments.

Confidential, Chantilly, VA

Senior Payment Research Analyst

Responsibilities:

  • Researched and resolved complex high dollar payment discrepancies.
  • Analysis of EFT/ACH batch files and data scrub.
  • EFT remittance change requests.
  • Explained billing issues to financial institution officials.
  • Communicated daily with customers and merchants through conference calls and written correspondence, through mailing of vouchers and statements.
  • Reconciled customer account inquires with merchants.
  • Generated new ideas and ways to implement in team meetings
  • Assisted new hires and team members with issues on complex payment inquires.
  • Created and maintained a spreadsheet of Merchant Global Issues and provided resolutions to management.

Confidential, Herndon, VA

Bank Teller / Customer Service

Responsibilities:

  • Maintained control over cash drawer.
  • Accurately and timely processed large volume cash transactions.
  • Processed payments on mortgage, auto, home equity loan, and credit card accounts.
  • Collected funds and balanced drawers over 10,000 U.S. dollars.
  • Reconciled customer checking accounts when problems arise.

Confidential, Reston, VA

Senior Loss Prevention / Customer Service

Responsibilities:

  • Controlled security cameras and video surveillance features.
  • Logged theft and reported to management.
  • Performed security walks around building to ensure safety of employees and merchandise.
  • Planned and implemented theft policy and employee theft awareness in team meetings.
  • Employee scheduling and shift maintenance.
  • Coordinate with law enforcement during theft investigations.

Confidential

Home Theater Technician

Responsibilities:

  • Staged and prepared customer deliveries.
  • Walk through with customer and preparation of the install.
  • Audio and Video products/installs. Projection Systems/Multi-room Revivers/Surround Sound
  • Sheetrock finishing/Wall fishing/Wall plate + Gang box installation/TV wall mounts
  • System integration and configuration
  • Customer tutorials of merchandise and system diagnostics.
  • Summer internships with ITAR (International Traffic and Arms Regulations)- classified government telecommunications regulations.
  • Complied with government guidelines and performed active duties assigned.
  • Assisted in maintaining classified manual scripts and security intel.
  • Tracking of satellite/telecommunication parts and inventory.
  • Integration of returned equipment and material to logistics center.
  • Filing and case status reporting of product repair

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