SUMMARY:

• Results - driven Project and Program manager with 10 years’ experience spearheading complex projects
• Full-life-cycle implementations with ability to keep projects on time and on budget.
• Demonstrated ability to produce lucrative results while complying with project success criteria.
• Delivery of projects from concept to completion (initiation to delivery)
• Troubleshooter with a talent for identifying systemic inefficiencies and eliminating them.
• Focused on leading practices, change management and customer return on investment (ROI)
• Negotiated contracts with customers and vendors to support financial prosperity
• Industry Expertise: Telecommunications - Wireless (International & Domestic), Behavioral Healthcare Construction, Management Consulting, Insurance

SKILL:

Full Life Cycle Project Management

Project Tracking and Analysis

PMP Methodology

Stakeholder Communication

P & L, Budgeting, Cost Reduction

Business Process Optimization

Customer Acquisition

Inside Sales & Marketing

Customer/Vendor Management

Team Training

Best Practices Identification

Metrics & Reporting

Social Media

MS Office & Project

Data Management

Electronic Health Records

Long Term Evolution

Cloud Applications

WORK EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Positioned within the NE Region relocation team of the rooftop to rooftop program (RT2RT) to successfully deliver a transformational telecommunication project nationwide.
• Lead/participated in cross functional teams, providing project management expertise to organize/lead projects.
• Provided nationwide trainings for multi-level managers.
• Improved workflows thereby decreasing rework, lag time, and resource dollars.
• Improved productivity of project staff via distribution of effective research and negotiation strategies.

Confidential

Project Manager

Responsibilities:

• Led project teams of cross-functional employees in the execution of diverse projects.
• Determined metrics and drove all team members to exceed all measures.
• Coordinated process and policy improvements.
• Developed and provided oversite for Document Control, Forms Creation, Training, and Data Management.
• Improved terms for Sprint/ Confidential leases including 20-30% reduction in rent.
• Increased team member productivity via new PMIS, training, and effective leadership.

Confidential, Louisville, KY.

Project Manager

Responsibilities:

• Managed key project details and plan implementation for multiple projects while meeting or exceeding time and budgetary constraints.
• Oversaw and coordinated all project phases, including construction management and site acquisition.
• Developed and communicated processes, tracking, and quality control triggers to maximize productivity
• Improved all scorecard metrics over six months.
• Gained additional projects based on early completion of original sites.

Confidential

Project Manager and Consultant

Responsibilities:

• Strategically led teams of cross-functional employees in the execution of diverse projects for turnkey vendors, general contractors, site acquisition firms and technical staffing firms.
• Cut costs/ streamlined processes through process realignment, functional mergers, and personnel training.
• Delivered projects on or before the deadline and under or within budgetary requirements.
• Prevented potential costs by ensuring project compliance with all standards.

Confidential

Program & Credentialing Manager

Responsibilities:

• Leveraged strategically built relationships within governmental, private, public, and healthcare organizations to attain financial and operational goals.
• Aggressively pursued the most skilled candidates to achieve full workforce equilibrium.
• Reduced turnover and improved employee satisfaction.

Confidential, Atlanta, GA

Marketing Manager

Responsibilities:

• Increased business volume through marketing programs and the creation and/or optimization, implementation of social media, website, and other tools to highlight the many features and benefits of the company.
• Increased sales by launching a market awareness campaign to build a contemporary image.
• Managed licensing process for all agents.
• Led a branding Initiative including company website, marketing materials, and email templates.
• Agency Licensing Restructuring including switch to electronic vs. paper filing.
• Social Media Marketing introduction and Build-Out

Confidential, Westland, MI

Quality Management Analyst

Responsibilities:

• Accountable for the quality and safety results and improvements for 9 behavioral healthcare clinics with 20+ levels of care and over 40,000 patients.
• Developed and Reported on Infection Control, Antibiotics Administration, Fire and Emergency Preparedness, Environmental Safety, Variance Reports, Patient Expirations, Areas for Improvement, Perception of Care, Joint Commission Audits, etc.
• Cut costs and streamlined processes through training, management, and implementation of an Electronic Health Records (EHR). Managed 4 employees within special projects.
• Transfer of all paper to electronic records. Build-out of new electronic system.
• Distribution and Data Analysis for all patient populations.
• Joint Commission Audit Preparations for entire organization