Asset Management Administrator Resume

SUMMARY

Highly talented versatile Project Coordinator with over 15 years of experience in office management, project management, and hardware rollouts.
Exceptional track record of accomplishing projects on time and within budget constraints during 15+ - year career.
Successful in coordinating meetings, projects, improving policies, procedures, streamlining daily functions and strengthening relationships with colleagues, associates, and business partners.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Asset Management Administrator

Confidential - Raleigh, NC

Responsibilities:

Maintained direct contact with customers and operations personnel to create positive relationships and exceed customer expectations.
Worked closely with program manager and various departments to meet program delivery dates and goals.
Recorded and reported status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
Managed 15 people, processes, and tracking equipment for multiple EOL and hardware refresh rollouts.
Maintained tracking using various database platforms, Excel, and other relative software packages.
Assisting with the development, implementation and maintenance of HAM processes and procedure
Ensuring hardware asset register accuracy through audit verification process
Reporting on hardware asset records through the asset lifecycle
Addressing and rectifying anomalies in both online and offline hardware asset registers to maintain record accuracy
Forecasting demand for approved hardware types that can be ordered to maintain necessary on-hand inventory
Worked with vendors to obtain quotes and/or detailed Bill of Materials for hardware as needed
Provided support to Information Services department for asset management-related questions.

System Support Engineer

Confidential - Raleigh, NC

Responsibilities:

Worked effectively in both independent and team environments to exceed IT goals.
Monitored, tracked, and prioritized new work requests at Help Desk within set response times.
Effectively communicated with other system engineering personnel and senior executives on joint projects.
Performed troubleshooting and maintenance of existing network systems.
Offered technical guidance and advised users of alternative approaches when troubleshooting.
Support Engineer for one or more customer accounts.
Worked in a fast-paced and dynamic environment.
Technical Point of contact for customers and handle critical and important customer tickets and escalations.
Provided RCA (Root Cause Analysis) Reports for issues and mitigation plans to avoid scenarios in the future.
Worked with other support engineers to ensure customer’s tickets are being prioritized and progressed.