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Program Manager Resume

Lithia Springs, GA

SUMMARY

  • me is a customer - focused Project Manager with 14+ years of progressive experience driving high-impact project initiatives dat increase efficiency and customer satisfaction.
  • me has a proven track record of demonstrated success in a variety of market sectors and industries such as telecommunications, healthcare and logistics.
  • My style of project management leverages wide-ranging talents in technology, leadership, and administration to promote organizational change, infusing new ideas to deliver solutions meeting client and organizational expectations.
Core Competencies
  • Project Management
  • Process Improvement
  • Agile/Waterfall Methodology
  • System Implementation/Support
  • Risk Management
  • Client Relationship Management
  • Training/Mentoring
  • EHR Administration
  • Problem Analysis/Resolution

TECHNICAL SKILLS

Operating Systems: Microsoft Windows (NT 4.0, 2000, 2003, XP, 2008); UNIX (HP, Solaris)

Software: SharePoint, Adobe Photoshop, Oracle, CareLogic, Jira, WebTrends, Remedy, Microsoft Office (Project, Excel, Visio, Word, Access), GoogleDocs

Hardware: Servers (HP, Sun)

PROFESSIONAL EXPERIENCE

Confidential, Lithia Springs, GA

Program Manager

Responsibilities:

  • Directs, manages and plans the operational and administrative activities of the cross-functional Value Engineering Team consisting of a BA and multiple Sr. Solutions Engineers assigned operational and tactical Kaizen projects as well as AutoCad warehouse design and redesign projects.
  • Collaborates with Operations department leaders to define project scope and manage and implement process and quality improvement strategies.
  • Responsible for understanding project goals, risks, technical and resource requirements.
  • Plan and coordinate all aspects of projects from initiation through delivery.
  • Develops, defines, and executes project plans, scope, activities, schedule, and deliverables for aggressive timelines using MS Project.
  • Coordinates and facilitates project kick-off and status meetings.
  • Authors and maintains executive level status reports.
  • Creates Value Stream Maps (VSM) to analyze and depict current state and identify waste, reduce process cycle times, and help drive process improvements.
  • Conducts analyses and evaluations of overall effectiveness of current logistical processes.
  • Recommends process improvements and strategic opportunities to increase fulfillment productivity, velocity, and throughput.
  • Develops and recommends improvements in inventory, warehouse and logistics practices to promote efficiency and Lean Manufacturing.
  • Define and document business processes and functional requirements.
  • Operates well as a team player bringing a positive attitude to team.
  • Manage user lists, groups, permissions and documents as administrator for Value Engineering Team SharePoint site.

Confidential, East Point, GA

Project Manager

Responsibilities:

  • Spearheaded the SharePoint corporate intranet implementation project. Facilitated project planning efforts including the formulation of the project scope and project timeline, and the procurement documents (bids, RFQs) for prospective vendors. Managed stakeholder expectations and communicated project status.
  • Major contributor to the organization’s state audit review rating increase from 85% to 93% by developing pivot tables to generate data to support the implementation of performance measures.
  • Defined quality management standards for various activities to include; the development of quantitative metrics to track clinical staff-to-client contact hours.
  • Created ad-hoc reports as requested by management.
  • Inherited troubled Electronic Clinical Records (ECR) program architecture project. Collaborated with vendor to develop a proper implementation strategy, managed the expectations of the stakeholders, and estimated the duration of completing the activity.

Confidential, Douglasville, GA

Photographer/Proprietor

Responsibilities:

  • Manage and lead photography projects throughout the project lifecycle to deliver professional photographic images.
  • Hold requirements gathering sessions to analyze client needs, document client requirements, and present a project timeline.
  • Utilized project procurement principals to create a fixed-price contract and secure favorable contract terms with The Atlanta Sheraton Hotel for their annual associate appreciation corporate event.
  • Integrated document design and photographic slideshows with audio and video accompaniments to business offerings.
  • Implemented quality checklists to ensure the completion of project tasks.

Confidential, Silverado, CA

Project Management Content Developer

Responsibilities:

  • Agile team member for the final sprints of content development for The Agile PrepCast online course/webinar.
  • Used standards identified for the PMI-ACP credential and Microsoft PowerPoint to create high quality training presentations and scripts on Agile methodology for the Agile PrepCast online podcasts.
  • Independently researched Agile concepts from credible sources to be utilized in training presentation material for the Agile Team on Scrum process-based business projects.
  • Transitioned to final sprints of the Project Management PrepCast update project as an Agile team member.
  • Updated and created new PowerPoint presentations and scripts for the PM PrepCast online podcasts based on the PMBOK Guide 5th Edition, meeting the standards established for the PMP credential.
  • Active Agile team member participating in daily Scrum “stand up” meetings towards the achievement of the sprint goals.
  • Key contributor to project’s Retrospective (Lessons Learned) document Confidential project closure.

Confidential, Alpharetta, GA

Project Coordinator/System Administrator

Responsibilities:

  • Managed and coordinated Web Hosting projects with budgets of 1M + for Fortune 500 and other business customers using the Waterfall methodology in a matrix environment.
  • Led successful Webtrends client data migration, as technical account manager, to a more secure and stable system, without data compromise or data loss, meeting project timeline and project objectives.
  • Identified and mitigated risks as a response strategy on project objectives.
  • Authored a departmental new hire orientation checklist dat improved employee on-boarding.
  • Trained and mentored Tier 1 associates on client handling and resolution procedures.
  • Facilitated high-profile client fault outage calls. Penned detailed reports documenting extensive historical data and fault analysis.
  • Served as Interim Operations Manager. Supervised over 20 operations team employees in the production web hosting environment. Delegated, tracked, and managed the change request process. Served as managerial level point of escalation for outages and customer issues. Managed all facets of business operations in adherence with Service Level Agreements. Created nightly status reports detailing follow-up action items.
  • Performed remote management of enterprise systems, client hosting servers, and application infrastructure platforms. Monitored the performance of databases and their space utilization. Performed system backup and recovery procedures. Installed system patches and administered required server hotfixes. Executed change requests and fault management providing service restoration.

Confidential, Alpharetta, GA

Project Lead/Systems Administrator

Responsibilities:

  • Managed multi-million dollar web hosting data center supporting organizational strategic goals and initiatives in a matrix environment.
  • Managed project cut-over and post go live activities for new product implementations and release upgrades. Created Go Live checklists to ensure project plan is followed, the correct resources were identified and available, risks identified and mitigated, user training/readiness, and escalation procedures.
  • Utilized Waterfall methodologies for application and hardware implementation projects.
  • Coordinated efforts between vendors, stakeholders and project resources to successfully transition 200+ web hosting hardware devices to an industrial uninterruptible power supply (UPS) meeting project timeline of 4 hours downtime in a 24x7 environment. Responsible for providing project status to stakeholders and post go live testing.
  • Key contributor in developing the work breakdown structure (WBS) for the Web Hosting Data Center UPS cutover project.
  • Performed enterprise systems and applications software installations, upgrades, testing, maintenance, and administration for accounts ranging from $500K - $5M. Executed SOWs. Provided 24x7 on-call crisis management.
  • Supervised disaster recovery drill missions and business continuity exercises ensuring accessibility of IT resources and client services continuation.
  • Created a repository for server product licenses. Provided ongoing management of product licenses to mitigate license expiration and maintain business services continuity.

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