Profile

• Confidential is a Senior Business Analyst with over 22 successful years of experience in the public and private sector. Mr. Peters experience includes intensive analysis, process mapping and business process re-engineering, resulting in millions of dollars of subsequent savings to various clients.
• Confidential is highly skilled in the full project methodology lifecycle, in the design, implementation and maintenance/support of custom and COTS software. He is a strategic leader when eliciting, analyzing, writing, validating and communicating business process improvements and requirements. Confidential experience includes the development, documentation, training, implementation and reconciliation of business process improvements, to ensure that the full fiscal value is realized as identified in the recommendations. He has broad experience in data and business analysis, change management and quality assurance.
• His experience includes nine years managing projects and supporting enterprise operational software using Agile and Waterfall methodologies in diverse multi-tier and client/server environments, spanning social services, healthcare, insurance, public safety, justice, and education and information technology.

Technical Skills

• Microsoft Applications: SharePoint, Project, Visio, PowerPoint, Office, Team Foundation Server, Access including Visual Basic development , Web Application Stress Tool
• Other Applications, Languages, Tools and Systems: ServiceNow, FileNET Content Management Services, FileNET Image Services, ITIL, ServiceNow Change Management, Change , Salesforce CRM, SQL / SQL/Server, Crystal Reports, HTML, SQA TeamTest / SQL LoadTest, Rational TeamTest, Use Cases UML, Workflow Diagramming, Data Modeling, ASP, VB, PowerBuilder, COBOL, Natural, DB2

WORK EXPERIENCE

Confidential

Change Management Coordinator

• Managed operational aspects of the ServiceNow-based Change Management process. Provided successful communication, planning, scheduling and implementation of business process changes dictated by hardware and software changes in the enterprise operational environment.
• Worked directly as liaison to change requesters and team members to coordinate successful changes. Ensured that incoming RFCs are accurate and complete, changes are properly documented and risks and are understood, identified and mitigated.
• As Coordinator, communicated clearly and efficiently with V.P.s and Directors on all ongoing Emergency and Management Override changes to ensure that they understand the business/functional requirements, benefits and risks in sufficient detail to make intelligent approval decisions affecting that change.
• Prepared online change management training curriculum and delivered classroom and one-to-one training to new hires and advanced users. Designed curriculum for computer based training assigned to all new IT employees/contractors.

Confidential

Project Manager and User Acceptance Test Coordinator

• Created the successful written cost and effort proposal in response to a Santa Barbara County RFP. Successful vendor decision won out over other bidders from as far away as Denver, Co. Included multiple phase MS Project Plan. Project was centered on streamlining business process changes associated with upgrade to CMIPS II system.
• Managed all business and technical aspects for an upgrade to the County's existing Case Management Information and Payrolling System CMIPS II , including six County staff for User Acceptance Testing.
• As Project Manager, participated in ongoing semi-monthly Rapid Response Team meetings for the initiation, review, and approval of Customer Stakeholder and County Change Requests for the 326M project.
• Reduced high-priority Santa Barbara data errors by 78 over 12 months while preparing County data for migration to the new database.

Confidential

• Managed Early Support for Infants and Toddlers ESIT project User Acceptance/Regression testing activities, including developing and supporting the execution of detailed test plans, scripts and test cases.
• Achieved success by coordinating intensive testing schedule and process changes and working as liaison to the development vendor and agency staff.
• Used MS Team Foundation Server to track and coordinate resolution of defects. Successfully completed UAT testing in a compressed schedule, providing necessary approval for on-time implementation of application.
• Business/functional requirements were translated directly from wireframes created by development vendor.

Confidential

Working closely with selected stakeholders, developed and implemented a highly praised, detailed User Manual on time for the City's Innotas cloud-based Project Portfolio Management system implementation.

Confidential

Worked with upper management in a management consultant role to improve project outcomes by identifying and evaluating project risks and gaps in planning examining management, organizational, and technical processes developing risk management plans where appropriate.

Confidential

Elicited and verified business requirements for the Provider Compensation Processing System for an RFP to determine proper payments to 50,000 authorized social service and childcare providers.

Confidential

Managed a CNSI Client Network Services, Inc. training team to plan and develop training content for Washington State's 160M Medicaid Management Information System ProviderOne project, consisting of User's Manual, Instructor Training materials, Participant Training materials, Online Help, Online Tutorial, and Staff Training Plan.

Created and documented Training Team Change Requests for the development of value-added training content for ProviderOne. Provided detailed justifications with quantified metrics to ensure alignment with rigorous Change Management procedures.

Confidential

Managed a design team of six Business Process Re-engineering analysts for CNSI for the creation of future business models mapping As-Is, To-Be models , Gap Analyses, Transition Plans, Use Cases, Business Requirements and related business readiness activities for the 160M Medicaid Management Information System ProviderOne project.

Collaborated with developers and vendors internal and COTS and SMEs to optimize functionality and minimize compromises.

Confidential

Created complete test plans, 400 pages of test scripts, and test procedures for User Acceptance/Regression Testing for the Registry Referral System, a web-based .NET Case Management application for the State of Oregon.

Confidential

Documented functional requirements and managed User Acceptance Tests for Alaska Airlines, Seatac, WA, implementing internal management information and reporting system for improving safety performance.

Confidential

Worked with users and management to map business processes and create the business and functional requirements and wireframes for a new application for telecenter agents to use when filing unemployment claims.

Saved over 2M annually by reducing average call duration 30 as a result of extensive Business Process Re-engineering and efficiencies gained in the new application.

Confidential

Performed business analysis and re-engineering with Corrections, Records, and Patrol staff to support the on-time implementation of Corrections Management, Records Management, and Patrol Automated Reporting systems.

Confidential

Project Manager, Business Analyst, Proposal Manager/Author

Project Manager - Managed project to convert database for WA State agency from three source databases using SQL Server 2000 Data Transformation Services DTS .

Project Manager - Provided quality assurance and risk assessment on 12 projects for the Law Enforcement Support Agency in Tacoma, WA, including new procedures for tracking project scope, cost and resource usage. Project involved stakeholders from Tacoma Police Dept. and Pierce County Sheriff's Dept.

Project Manager - Managed the procurement process for a data warehouse for tax recovery for the State Department of Revenue, including the creation and translation of business requirements, business process maps and technical architecture requirements into the RFP. Project recovered over 2M in unpaid tax in the first year alone and tax recovery benefits continue today.

Confidential

Senior Business Analyst

Senior Business Analyst/FileNET Administrator - San Diego Police Department. Created Conversion Plans and Procedures, Implementation Plan, Performance/Stress Test Plan for the San Diego Police Department Criminal Records Management System. Successfully configured FileNET Images Services in a High Availability environment.

Senior Business Analyst - Project converted Court Parole reports workflow from paper to electronic. Defined system requirements and business requirements as Business Analyst on the FileNET based Los Angeles Document Exchange LADOX project, which involved up to 30 unique stakeholders from selected Superior and Municipal courts, the District Attorney, L.A. Sheriff's Dept., Public Defender and Harbor Probation Department.

Confidential

Project Manager, Business Analyst, Team Leader

Project Manager Confidential for Workers Compensation Board, implementing Y2K PeopleSoft V6.0 extended Accounts Payable application on time in May 1999. Managed scheduling, risk management, and implementation.

Project Manager and Business Analyst Confidential on two separate projects for large pulp paper plant: a cost/benefit analysis and a preliminary data warehouse design project. Produced a requirements analysis and facilitated three-day workshops.

Performance Test Coordinator Confidential for large telephone company's client/server Customer Name and Address application. Successfully organized, designed, scheduled, and executed 59 end-to-end load, performance and fail-over tests in high-profile project.

Project Manager Team Leader, Business/Systems Analyst Confidential for large chemical manufacturing plant. Led the team providing requirements gathering, software development, testing, implementation and support.