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Program Manager Resume

Morrisville, NC

EXPERIENCE:

Confidential, Morrisville, NC

Program Manager

Responsibilities:

  • Managed a portfolio of DevOps programs and projects across a number of products with international teams.
  • Brought Agile/Scrum/Kanban methods to traditionally waterfall teams, improving execution and supporting the development of high functioning teams
  • .Provided the PM interface for other portions of the business, working to align business needs with operational objectives to bring change in an organized, timely fashion
  • Provided mentoring for DevOps team members to improve communication, performance and satisfaction
  • Conduct Daily Stand Ups, work with PO’s for backlog grooming, prioritization and Sprint planning

Confidential, RTP, NC

Project Manager Infrastructure Compute

Responsibilities:

  • Facilitate process development for Compute Infra activities, develop project plans to drive activities to completion
  • Manage IT Compute environment projects (upgrades, new service deployments, security remediation), including multi - DC, offshore, and 3rd party matrix-managed resources
  • .Problem Manager for the IDO (Compute, Virtualization, Hosting, Engineering) space, interfacing with formal Problem Management team for GIS. Provide process improvement, RCA/LTF facilitation
  • Serve as primary driver of changes for the Compute Operations group, with onshore and offshore resources, supporting data center infrastructure around the world.
  • Schedule, assign resources, identify stakeholders, interface with various groups to secure buy-in
  • Works with Release Management group to coordinate activities in Enterprise Infrastructure Releases

Confidential, Raleigh, NC

Change Manager

Responsibilities:

  • Provided Enterprise-wide Change Management leadership
  • Worked with PM's during the project initiation/planning phases to create CM processes appropriate for the project
  • Developed the Technology Services Change Management Methodology, a best-practices guide for implementing CM across the enterprise
  • Work with QA to provide timely and process-correct releases to environments (development, testing, production)

Confidential, Raleigh, NC

Configuration Specialist

Responsibilities:

  • Administer and ensure the effectiveness of the Change Management and Patch Review groups
  • Chief actor in Configuration/Version Control for Confidential
  • Co-developed and implemented the Change and Problem processes for Confidential
  • Served as primary functional resource for GForge system

Confidential, Raleigh, NC

Systems Admin

Responsibilities:

  • Systems Administrator (UNIX/Windows)
  • Webmaster
  • Web Application Design/ Implementation/ Podcast creation

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