Program Manager Resume Morrisville, NC - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Morrisville, NC

Program Manager

Responsibilities:

Managed a portfolio of DevOps programs and projects across a number of products with international teams.
Brought Agile/Scrum/Kanban methods to traditionally waterfall teams, improving execution and supporting teh development of high functioning teams
.Provided teh PM interface for other portions of teh business, working to align business needs with operational objectives to bring change in an organized, timely fashion
Provided mentoring for DevOps team members to improve communication, performance and satisfaction
Conduct Daily Stand Ups, work with PO’s for backlog grooming, prioritization and Sprint planning

Confidential, NC

Project Manager

Responsibilities:

Facilitate process development for Compute Infra activities, develop project plans to drive activities to completion
Manage IT Compute environment projects (upgrades, new service deployments, security remediation), including multi - DC, offshore, and 3rd party matrix-managed resources
.Problem Manager for teh IDO (Compute, Virtualization, Hosting, Engineering) space, interfacing with formal Problem Management team for Confidential .
Provide process improvement, RCA/LTF facilitation
Serve as primary driver of changes for teh Compute Operations group, with onshore and offshore resources, supporting data center infrastructure around teh world.
Schedule, assign resources, identify stakeholders, interface with various groups to secure buy-in (presenting at Change Advisory Boards, Majors Meetings)
Works with Release Management group to coordinate activities in Enterprise Infrastructure Releases

Confidential, Raleigh, NC

Change Manager

Responsibilities:

Provided Enterprise-wide Change Management leadership
Worked with PM's during teh project initiation/planning phases to create CM processes appropriate for teh project
Developed teh Technology Services Change Management Methodology, a best-practices guide for implementing CM across teh enterprise
Work with QA to provide timely and process-correct releases to environments (development, testing, production)

Confidential, Raleigh, NC

Configuration Specialist

Responsibilities:

Administer and ensure teh effectiveness of teh Change Management and Patch Review groups within teh North Carolina Student Information System ( Confidential )
Chief actor in Configuration/Version Control for Confidential
Co-developed and implemented teh Change and Problem processes for Confidential

Confidential, Raleigh, NC

Systems Admin II

Responsibilities:

Confidential, Wilson, NC

Service Technician III

Responsibilities: