PROFESSIONAL EXPERIENCE

Confidential, Morrisville, NC

Program Manager

Responsibilities:

• Managed a portfolio of DevOps programs and projects across a number of products with international teams.
• Brought Agile/Scrum/Kanban methods to traditionally waterfall teams, improving execution and supporting teh development of high functioning teams
• .Provided teh PM interface for other portions of teh business, working to align business needs with operational objectives to bring change in an organized, timely fashion
• Provided mentoring for DevOps team members to improve communication, performance and satisfaction
• Conduct Daily Stand Ups, work with PO’s for backlog grooming, prioritization and Sprint planning

Confidential, NC

Project Manager

Responsibilities:

• Facilitate process development for Compute Infra activities, develop project plans to drive activities to completion
• Manage IT Compute environment projects (upgrades, new service deployments, security remediation), including multi - DC, offshore, and 3rd party matrix-managed resources
• .Problem Manager for teh IDO (Compute, Virtualization, Hosting, Engineering) space, interfacing with formal Problem Management team for Confidential .
• Provide process improvement, RCA/LTF facilitation
• Serve as primary driver of changes for teh Compute Operations group, with onshore and offshore resources, supporting data center infrastructure around teh world.
• Schedule, assign resources, identify stakeholders, interface with various groups to secure buy-in (presenting at Change Advisory Boards, Majors Meetings)
• Works with Release Management group to coordinate activities in Enterprise Infrastructure Releases

Confidential, Raleigh, NC

Change Manager

Responsibilities:

• Provided Enterprise-wide Change Management leadership
• Worked with PM's during teh project initiation/planning phases to create CM processes appropriate for teh project
• Developed teh Technology Services Change Management Methodology, a best-practices guide for implementing CM across teh enterprise
• Work with QA to provide timely and process-correct releases to environments (development, testing, production)

Confidential, Raleigh, NC

Configuration Specialist

Responsibilities:

• Administer and ensure teh effectiveness of teh Change Management and Patch Review groups within teh North Carolina Student Information System ( Confidential )
• Chief actor in Configuration/Version Control for Confidential
• Co-developed and implemented teh Change and Problem processes for Confidential

Confidential, Raleigh, NC

Systems Admin II

Responsibilities:

• Systems Administrator (UNIX/Windows)
• Webmaster
• Web Application Design/ Implementation/ Podcast creation

Confidential, Wilson, NC

Service Technician III

Responsibilities:

• On-Site Repair and Installation of Networking Equipment, PC’s and Servers.
• Site Survey and Network Design.
• Customer Support