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Program Manager / Sr. Project Manager Resume

Bethlehem, PA


  • Certified Project Manager Professional offering 20 years of Project Management experience.
  • 15 Years’ Experience in IT/Software Implementations for Pharmaceutical/Lifesciences/Healthcare.
  • Client - facing Project/Program Manager who manages matrix teams in regulated environments.
  • Leader who applies project management expertise, methodologies, and standards to achieve goals.
  • Team Player wif excellent organizational and written and oral communication skills.
  • TEMPEffective Communicator to all Levels of teh Organization.
  • Certified Project Management Professional (PMI - PMP)
  • Lean Six Sigma Yellow Belt (LSSYB)
  • Program Management / Project Management
  • Stakeholder Engagement and Management
  • Vendor Management
  • Strategic Leadership
  • HIPPA Compliance
  • MS Project
  • MS Office
  • SharePoint / BOX
  • Planview
  • JIRA
  • Tableau
  • Agile Methodology
  • Waterfall Methodology
  • Business Intelligence (BI)
  • Data Warehousing (DW)
  • Software Development Lifecycle (SDLC)
  • Cross-Functional Team Building
  • Requirements Gathering and Analysis
  • Change Management
  • Problem Management / Problem Resolution cGMP / GxP
  • Systems Integration
  • Data Migration
  • Software Implementation
  • Software Testing
  • System Validation
  • Software Documentation
  • End-User Training
  • Highly Organized
  • Strong Analytical Skills
  • TEMPEffective Communication Skills
  • Excellent Oral & Written Skills
  • Customer Service
  • Healthcare / Life Sciences / Pharmaceutical / Biopharmaceutical / Medical Device / Clinical Trials


Program Manager / Sr. Project Manager

Confidential, Bethlehem, PA


  • Serve as Project Manager responsible for planning, coordinating, and executing multiple client IT projects in teh biotechnology industry.
  • Manage international based project teams to meet defined scope, schedule, budget, and resources.
  • Collaborate wif Procurement, Business and Vendor teams to secure licensing, SOW, vendor contracts, project costs, funding, timelines, and resources.
  • Provide weekly and monthly reports to PMO, BRM and Sr. Executive Stakeholders for status on project timelines, scope, budget resourcing and risk mitigation.
  • Serve as Project Manager responsible for implementing Labware Confidential for Medical/Pharmaceutical Device Co.
  • Serve as Project Manager responsible for teh implementation of BI/Analytic solution to Healthcare Clients for Quality and Compliance initiatives from a vendor perspective.
  • Implement solution to Life Sciences clients for Sunshine Act/CMS Open Payments compliance.
  • Implement SaaS solution for Safety Report Distribution in teh Clinical Trials industry.
  • Build and maintain strong partnerships wif all levels across teh organization as well as TEMPeffectively interact wif senior management and remote staff.
  • Initiate and monitor project scope, schedule and costs from Kickoff to Project Closure.
  • Develop internal Project Portfolio Dashboard to track and control portfolio and program status, schedules, budgets, resources risks and changes to provide company-wide visibility.
  • Facilitate Business Requirements definition and solution design meetings for Data Warehouse, Analytics Reports, and Executive Level Dashboarding across multiple EMRs.
  • Possess understanding of regulatory and health care guidelines relating to systems and processes.
  • Create and manage detailed project plans wif milestones, dependencies, and critical path.
  • Develop project charters, communication plans, RACI, budgets and resource allocations.
  • Author Internal/External Deliverables for Requirements and Change Management
  • Track and control change orders, potential risks, project issues and contingency plans.
  • Develop, plan and execute all documents for system testing and end user training.
  • Partner wif Client Vendors to ensure Data Migration and Systems Integration success.
  • Perform Data Analysis and Data Mapping of Clients Source Systems for Data Migration.
  • Conduct Internal Testing of Base Product to identify system bugs/enhancements.

Technical Project Manager

Confidential, Princeton, NJ


  • Served as Project Manager / Technical Lead to implement Spend Tracker/Disputes Manager and Check Request systems to Pharma/Medical Device companies in a client facing role.
  • Managed IT Software Implementation projects from kick-off through deployment.
  • Defined and managed project scope, goals, schedule, cost and deliverables supporting PMO goals.
  • Developed internal Project Portfolio Dashboard to track portfolio and program status, schedules, budgets, resources risks and changes to provide company-wide visibility.
  • Deployed standard processes and tools to identify, prioritize and manage company Dashboard to track all program activities including status, delivery indicators and issues.
  • Communicated project status to include budget, timelines, risks, and remediation to Sr. Management / PMO.
  • Identified and managed project dependencies and critical path, escalating as necessary.
  • Developed progress reports, change requests, system requirements, system training and PPT presentations.
  • Managed Change Requests to include requirements, business cases, cost, duration, and user acceptance.
  • Created a standard process for Concur - ADE mappings.
  • Developed Interface for processing CMS emails and Itemized Expenses Loads from CMS.
  • Collaborated wif Internal teams to communicate & manage change requests and deviations.
  • Determined Need and Cost Justification for additional staff and/or consultants.
  • Facilitated client-facing workshops to solicit business and functional requirements for current and future state.
  • Lead cross-functional teams of DEV, Product Management, QA, and external vendors.
  • Documented technical requirements and design specifications for implementation.
  • Worked wif Compliance Attorney to translate customer/regulatory Sunshine Act requirements into system functionality.
  • Identified, documented, tested and managed system deviations for both Product Base functionality and client specific configurations.
  • Managed all system defects and enhancement by conducting daily and weekly meetings wif off-shore Development & QA Teams.
  • Utilizing Agile methodology, prioritized DEV/QA tasks for client Software Release Sprints.
  • Enabled continuous improvement by identifying successful and unsuccessful project elements and recommending better ways to accomplish goals.
  • Standardized and Deployed Internal SOPs, Templates and Client Deliverables relating to Software Implementations, Production Launch and Client Support to ensure consistency.
  • Communicated and Trained Internal Personnel on newly created SOPs, Templates and Client Deliverables.

Project Manager

Confidential, Bedminster, NJ


  • Served as Client-facing Project Manager who deployed multiple solutions of Aggregate Spend and CRM solutions totaling over $3 million in revenue.
  • Managed SaaS environments, including integrations wif third party & internal applications.
  • Coordinated resources, to ensure all projects are wifin timelines, budget & client needs.
  • Partnered wif Finance & Off-shore teams to align plans, resources, and budget.
  • Identified and tracked technical issues, interacting wif Product Team and offshore technical teams.
  • Served as teh liaison between teh client and technical teams to ensure requirements are met.
  • Monitored and communicated project status to teh project team & Executive PMO levels.
  • Prepared SOW, budgets, and Project Plans to determine scope, budget, resources.
  • Maintained MS Project Plan, budget, and all Deliverables from inception to deployment.
  • Updated all system documentation to ensure system design/deployment meets requirements.
  • Collaborated wif client PMO to manage account governance and change management.
  • Managed a team of four software developers, supporting 22 active implementations.

Project Manager

Confidential, Hazlet, NJ


  • Worked as a Project Manager to determine project scope, requirements, and budget.
  • Facilitated client - facing meetings to define project scope, objectives, and timelines.
  • Conducted needs assessments and requirement gathering meetings wif SMEs.
  • Documented system specifications, functional requirements, and process workflows.
  • Utilized MS Project to determine project scope, requirements, and resources.

IT Project Manager

Confidential, Peapack, NJ


  • Developed, tested and deployed a Training Management System (LMS) for PGM-Human Resources Division.
  • Developed, tested and deployed a Corrective/Preventative Action System (CAPA) for Corporate QA Division.
  • Created, deployed and supported 60+ CORE international/global software site implementations for both LMS and CAPA projects.
  • Developed cost analysis, justification, project charters, budgets and scope for each system.
  • Provided strategy, cost, timelines, system deliverables and expectations to each PGM site.
  • Facilitated requirement / JAD sessions to identify and document business & IT requirements.
  • Conducted an RFP/Vendor selection process for each Global system.
  • Participated in several Vendor Audits as part of teh Vendor selection process.
  • Audited each system to ensure FDA and GMP compliance including 21CFRPart 11.
  • Validated each application by creating and executing validation test plans (IQ, OQ, PQ).
  • Created and maintained all SDLC system documentation to support each application.
  • Worked wif internal clients, IT Dept., and vendors to determine requirements and scope.
  • Created and managed project budget vs. actual expenditures (capital and expense).
  • Authored and maintained project plans from teh design phase through project completion.
  • Managed all deliverables utilizing formal Change Management process in Documentum.
  • Built and managed teams to resolve issues through weekly cross-functional meetings.
  • Provided communications and presentations to project stakeholders and divisional leaders.
  • Built and maintained strong relationships wif stakeholders, vendors and team members.
  • Managed and supervised 10 direct project team resources (internal and external).
  • Communicated TEMPeffectively wif both technical and non-technical parties.
  • Partnered wif other Core PGM application teams to ensure future system integration.
  • Shared project strategies and documentation wif other Confidential divisions to create cross-divisional synergies.

Project Manager/Business Analyst

Confidential, Clinton, NJ


  • Worked as a Consultant for Pharmaceutical client - Confidential .
  • Identified internal and external systems to evaluate for a Core Training Management (LMS) solution.
  • Developed a Process to evaluate and select teh Training Management system.
  • Reviewed, analyzed, and evaluated business and end user needs to define system functionality for teh Training Management System.
  • Determined and managed departmental budgets and project plans using MS Project.
  • Revised service level agreements between IT and end users.
  • Defined end user workflows, user requirements, traceability matrix and validation documents.
  • Created and revised SOPs, Change Control Procedures, Validation protocols.
  • Prepared various types of Training Materials for End Users.
  • Conducted training sessions on departmental SOPs and Change Control Procedures.

Training Consultant

Confidential, Skillman, NJ


  • Served as liaison between corporate training department and divisional SAP training teams.
  • Conducted 3 end user surveys to assess SAP training TEMPeffectiveness for SD, MM and FI modules.
  • Identified training gaps and made recommendations for user training, cost TEMPeffectiveness and company synergies.
  • Created and deployed intercultural training program for employees.
  • Managed temporary personnel wifin teh department.

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