SUMMARY

• Multidisciplinary with a passion for programming and analysis.
• Naturally adept at analytical reasoning, problem solving, and collaboration.
• Curious and driven to learn and understand new ideologies and skillsets.
• Intensely adaptable to new situations and roadblocks.
• Happy and productive in both team atmospheres and independent roles.

TECHNICAL SKILLS

Languages: Python, R, SQL, JavaScript, HTML/CSS, VBA

Visualization Tools: Tableau, Power BI, Jupyter Notebook, D3, Leaflet, PowerPoint

Databases: Mongo DB, MySQL, Postgres, Oracle SQL, AWS, CRM

Analytic Tools: Excel, TensorFlow, Keras, Pandas, NumPy, ETL, Google Analytics, Pivot Tables, Google Analytics

Other: Search Engine Optimization (SEO), Operating Systems (OS) (Windows, Mac), Networking, Routing, TCP/IP, Modem, Router, IP Address, Bandwidth, Computer anatomy, Hardware, Devices, Device configuration

Soft: Adaptability, empathy, communication, conflict resolution, decision - making, emotional intelligence, ingenuity, leadership, logical reasoning, resourceful, analytical, motivated, resilience, problem solving, great with cats

PROFESSIONAL EXPERIENCE

Operations Project Manager/Data Analyst

Confidential - Manhattan, NY

Responsibilities:

• Manages project timelines and tasks related to building and apartment inspections within the public housing assessment system (PHAS) pillar.
• Pulls, transforms, and analyzes data to support workflow and forecasted need based on historical data using python, SQL, and excel.
• Creates SOP documents in collaboration with key stakeholders.
• Composes RFPs (requests for proposals) in conjunction with the deputy director, legal, and procurement departments to secure additional support through vendor contracts.
• Data analysis of historical labor and repairs data to support cost estimates for vendor contracts.
• Creates training materials such as slide decks to present new and existing procedures to staff.
• Develop data visualizations for management utilizing tableau, power BI, and excel.

Project Manager/ Data Analyst

Confidential - Highland Park, NJ

Responsibilities:

• Daily facilitation, management, and implementation of needs required to fulfill the operations of a wealth management office specializing in pensions, 401(k), 403(b),529, fixed annuities, indexed annuities, life insurance, defined benefit plans, section 79, PSP, group health, mutual funds, managed and non-managed investment accounts.
• Self-management of all tasks and responsibilities with high accuracy which significantly contributes to a streamlined and trustworthy business model.
• Gathered, received, compiled, transformed, and processed requests for insurance and investment related work items including but not limited to: illustrations, quotes, comparisons, analysis, applications, benefits analysis, risk tolerance, projections, document evaluation, conflict identification and resolution.
• Utilized excel, VBA, SQL, tableau, and python to process and analyze data for illustrative comparison and client presentations.
• Responsible for new account set up as well as maintenance and adjustments to existing contracts.
• Migrated entire portfolio of client files from legacy database to redtail CRM.
• Office IT including software installation, software troubleshooting, training, hardware troubleshooting, hardware upgrades, firewalls, networking, VPN, static IP, technical set up, spreadsheets, CRM, database management, automation, website maintenance, newsletter and publications support.

Operations Analyst

Confidential - Newark, NJ

Responsibilities:

• Calculated grant award funding by utilizing analysis of funds received from alternate sources such as insurance against contractors rebuild itemization reports.
• Created the amendment workflow process, calculated amendments, trained others on the amendment process.
• Audited, reviewed, and corrected work completed by grant calculation team members.
• Created the process to calculate LLRP twin award calculations along with LLRP lead; required noledge of multiple programs and grant compliance as well as complex line by line, room by room analysis.
• Demonstrated impeccable accounting and math skills, data documentation.
• Auditing of applicant, contractor, and housing advisor submitted documents to assure accuracy and grant compliance for state and federal funding.
• Worked daily with government databases including FEMA and SBA.
• Created, maintained, and analyzed data utilizing SQL and excel for funding, compliance, and tracking analysis.

Technical Support II

Confidential - Holmdel, NJ

Responsibilities:

• Second tier escalation for technical support issues related to hardware issues, software issues, network issues, product quality, service, installation, etc.
• Troubleshooting, including hardware, software, and networking related issues causing phone service interruptions or poor quality of phone/fax service as well as installation issues.
• Demonstrated high level of networking noledge including packets, packet loss, traceroutes, IP configurations, LAN setting, network settings, TCP/IP, port forwarding, ports, data loss, systems configurations, OS, network speed, static IPs, IP spoofing, terminals, GUIs, noledge gathering and application.
• Proficient with internal CRM, CMS, and ticketing systems.
• Subject matter expert (SME) for technical support department.