Summary of Qualifications

Highly motivated Technical Editor and Writer, most recently providing technical writing and editing support to the Information Technology practice of FTI Consulting, a Fortune 500 company and industry-leading e-discovery company. Technical communications experience includes creating and editing a wide range of software documents including Administrator and User Interface Guides, Policies, System Development Life Cycle SDLCs documents, Standard Operating Procedures SOPs , and Incident and Root Cause Analysis reports to help users and IT professionals understand the use of technology. Experience also includes working with subject matter experts, project managers, and senior management to create original documentation.

Technical Proficiencies

• Familiar with Microsoft Word, Excel, PowerPoint, Publisher, Outlook, and Visio. Working knowledge of SharePoint, Salesforce, PagePlus, Adobe Acrobat, and Snagit.
• Familiar with Microsoft Manual Of Style, Chicago Manual of Style, and AP Stylebook

Career Achievements

• Wrote User Interface Guide and SOPs as part of an enterprise-wide rollout of collaborative software to more than 4,000 employees.
• Wrote SDLC for Salesforce software, including mapping process with Visio
• Created and managed an IT Knowledge Management Repository on SharePoint for the Office of the Comptroller of Currency. This included identifying IT knowledge management documentation procedures, lifecycle documents, Visio diagrams, and test reports for inclusion in the repository.
• Wrote technical content for SharePoint site, e-mails, PowerPoint presentations and created Visio diagrams in support of the senior IT manager as part of a major Data Center modernization and optimization initiative.

Professional Experience

Confidential

Technical Communicator/Documentation Team

• Provided technical writing and editing support targeting internal audiences for the Client Services Information Technology unit of FTI Consulting, a leading provider of e-Discovery services. This includes writing documentation for User Interface Guides, Salesforce and policies and procedures. Also edit Incident Reports, Root Cause Analysis Reports, Solutions, newsletters, employee communications materials, policies and procedures.
• Maintained and updated SharePoint libraries hosting various types of documentation including procedural software user manuals, procedures, training materials, and presentations.

Confidential

• Public relations practitioner offering strategic planning and executing strategies for information technology, financial services, nonprofit organizations, and government clients. Areas of expertise include public relations, internal communications, and branding.
• Provided internal communications support to the IT division of the Office of the Comptroller of the Currency in Washington, D.C. This year-long contract included counseling IT senior leadership on internal communications, developing SharePoint content, and developing employee communications materials such as intranet copy, brochures, FAQs, announcements, and Getting Started guides.
• Provided communications and marketing consulting services to Converge Services, a start-up company providing information security and communications services to private and public clients.

Confidential

• Manager, Communications for a 50 million industry-leading IP communications networking solutions provider.
• Reporting to the President and CEO, managed public relations, corporate communications, and employee communications programs for the 50 million company. Set strategic direction, launched branding program, and proactively communicated with stakeholders.
• Wrote press releases, marketing materials, Web copy, case studies, and brochures for this rapidly growing company.
• Developed and executed a communications strategy for a major corporate merger successfully communicated the corporate strategy through intranet announcements, employee publications, meetings, face-to-face sessions, teleconferences, and press releases.
• Following the merger, a key accomplishment was successfully identifying new and improving existing workflow processes and procedures.

Confidential

• Manager of Communications for this not-for-profit provider of retirement plans and mutual funds to municipal plan administrators and their employees.
• Served as Managing Editor and lead writer for the company's newsletter serving 650,000 members. Developed story ideas, wrote stories and directed the production of the newsletter from designers to the publication.
• Led major company-wide rollout of new corporate brand for a financial services company introduced employees to the branding initiative, their role in branding, and introduced brand usage guide.
• Wrote marketing brochures, CEO columns, PowerPoint presentations, annual reports, new product literature, and talking points.
• Wrote press releases, placed articles in trade publications and served as media contact.
• Ensured all corporate and member communications marketing materials, advertising, press releases, newsletters, Web content, etc., - delivered and contained consistent company messages.
• Placed advertising, tracked publication, and managed 2 million advertising budget.