PROFESSIONAL SUMMARY:

• Certified Scrum Master with 4+ years of experience leading teams effectively towards self - organization.
• Capable of effectively facilitating, leading and coaching a scrum team towards agile values and practices.
• A goal-oriented person with strong interpersonal skills to cultivate relationships and problem solving.
• Excellent communicator and innovative problem solver with strong strategic development and organizing capabilities.
• Empathetic toward different stakeholders and strives for the ultimate customer experience.
• Hungry for continuous knowledge and growth.
• Strong background in coaching, implementing and newly formed/mature agile teams to increase effectiveness and promote a positive work environment
• Adept in facilitating events (Daily Scrum, Backlog Refinement, Sprint Planning, Sprint Review, and Sprint Retrospectives) and leading agile product development.
• Facilitating virtual scrum events
• Improving the remote work practices
• Making retrospective fun and engaging

CORE COMPETENCIES:

Core Skills: Agile Team Facilitation, Agile, Scrum, SAFe, Agile Coaching, Kanban, Business Analysis

Languages: HTML, Python, C, Java, SQL, R

Operating Systems: Windows 98/XP/Vista/7/10, macOS, Linux

Tools: JIRA, RALLY, Trello, LucidChart, MS Visio, MS Sharepoint, Infusionsoft, Zapier, Clickfunnels, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, SalesForce, Marketo

Methodologies: Scrum/Agile, SAFe (Scaled Agile), Kanban, Lean Startup, XP, Software Development Life Cycle (SDLC), and Waterfall

PROFESSIONAL EXPERIENCE:

SCRUM MASTER

Confidential

Responsibilities:

• Facilitates scrum events (backlog refinement, sprint planning, daily standups, sprint review, and the sprint retrospectives)
• Helps coach the Product Owner & team members the value of planning the release and having at least 2 sprints worth of work (outside of the current sprint) groomed
• Boosts team morale and camaraderie through setting up creative and fun ways the team can interact with each other
• Guides the team to the best person to help resolve their impediment with the occasional assistance
• Sets the foundation and kick started a team on Kanban
• Led and facilitated a company-wide Agile foundations course
• Coordinated with Product Managers and Scrum Masters to start PI Plannings
• Maintains servant leader role, removes impediments and conflicts for the team.
• Communicate and educate the team on Agile practices and Scrum processes and values
• Collaborate with team members to develop a better working environment through a working agreement

SCRUM MASTER

Confidential

Responsibilities:

• Facilitated the scrum events (backlog refinement, sprint planning, daily standups, sprint review, and the sprint retrospectives)
• Facilitated working agreements to ensure effective team collaboration
• Coached/assisted the Product Owner on writing effective User stories (with INVEST) and acceptance criteria
• Helped teams to run experiments to uncover better ways of building software
• Coached development teams to adopt and live the scrum values
• Encouraged collaboration between the team members by encouraging pair programming
• Empowered teams to become self-organizing and self-managing by promoting cross functionality
• Maintained servant leader role, help remove impediments and conflicts among team members
• Facilitated and coached team to have a healthy product backlog, which led to a decrease in lead/cycle time
• Protected the development teams from outside distractions to maintain focus on sprint backlog and the project timeline

SCRUM MASTER/ANALYST

Confidential, Chicago, IL

Responsibilities:

• Facilitated daily scrum, backlog refinement, sprint planning, sprint review, and sprint retrospective meetings
• Successfully gathered business and functional requirements by interviewing all of the stakeholders
• Created Use Cases Diagrams via Visio
• Coached and taught the teams on agile principles and scrum as the organization started the transition
• Acted as a liaison to educate vendors about the business and functional requirements of clients.
• Defined solid acceptance criteria to the user stories and wrote test cases
• Managed the Kanban board to ensure flow and transparency
• Created user stories in JIRA and managed the task associated with the respective user story by being in regular communication with the team
• Resolved conflict, improved morale, and helped teams to establish clear goals so they can meet certain deadlines
• Answered, evaluated and resolved problems reported by end-users and upon requirement, escalated to IT management and other support teams
• Encouraged transparency, accountability, and collaboration
• Provided production support and created well-versed user guides and manuals

BUSINESS ANALYST/FACILITATOR

Confidential, Chicago, IL

Responsibilities:

• Coordinated with the product owner to write user stories and identify acceptance criteria for customer interface application
• Collaborated with team members to develop strategies for increased efficiency and improved execution ideas that drove great team results and success
• Managed projects budgets by monitoring expenditures and calculating forecasts
• Led sprint planning, sprint reviews, sprint retrospectives, and daily scrums with the development team
• Supported team by helping them remove impediments
• Helped the quality assurance testing to ensure the user stories are completed
• Evaluated and resolved problems reported by end-users and upon requirements, escalated to upper management/other support teams
• Provided burnup charts to upper management to provide insight to the project
• Assisted the Product Owner with managing the JIRA board and ensuring there is clarity within the user stories & acceptance criteria by being in regular communication with the team

ANALYST/SUPPORT COORDINATOR

Confidential, Chicago, IL

Responsibilities:

• Supported team by discussing potential impediments and distractions and coached them on how to address them
• Facilitated working agreement meeting
• Invited collaboration and when conflict came up, brought them up to talk through them
• Prepared documentations to management
• Communicated with faculty members, collected feedback on current processes, and coordinated to solve issues and improve customer service level
• Served as a liaison between employees and customers
• Developed/maintained a positive relationships with customers

BUSINESS ANALYST ASSOCIATE

Confidential, Chicago, IL

Responsibilities:

• Coordinated with the Product owner to create user stories
• Managed projects budgets by monitoring expenditures and calculating forecasts
• Provided burnup charts to upper management to provide insight to the project
• Coached new staffs and instilled working principles
• Adapted to a fast paced environment and coordinate/executed on changes to the technology systems
• Prepared documentations and financials to upper management
• Served as a liaison between employees and customers
• Conducted retrospectives on daily financials and operation’s productivity