SUMMARY:

Solutions - focused professional with extensive experience providing support and expertise in data, reporting, and analytics, as well as developing requirements, product roadmaps, and releases. Proficient in overseeing the full lifecycle of projects and merging the various talents of others to meet project goals. Respected for prioritizing initiatives in order of urgency to maximize results while maintaining high client satisfaction.

AREAS OF EXPERTISE:

Project & Product Management - Talent Development - Product Knowledge Creative Problem Solving Budget Management Digital Strategy Team Creation Market Research Business Requirement Translation

PROFESSIONAL EXPERIENCE:

Confidential

Senior Product Owner

Responsibilities:

• Work closely with the Senior Product Manager to analyze, document and communicate requirements for the development of IT solutions regarding Connected Vehicle Services Telematics Programs; ensuring selected services are delivered to specifications agreed upon between Confidential and the automotive manufacturer.
• Analyze dependencies and gaps between systems and requirements and review product backlog identifying feasibility.
• Maintain product roadmap, prioritize backlog for sprints and block scope changes during the sprint.
• Manage the relationship with IT resources from a requirements perspective validating requirements have been met with the acceptance of user stories post demo. Participate in and manage scrum ceremonies such as backlog refinement, sprint reviews and scrum of scrums.
• Decreased team defect count by over 50% within 6 month time frame
• Implemented the sunsetting of Bing Point of Interest (POI) for client in short time frame
• Collaborated with Production Quality team to deploy process improvements for handling production issues
• Managed statement of work under an umbrella of OEMs (Original Equipment Manufacturers)
• Managed statement of work under SXM branded product line for connected and non-connected vehicles

Confidential, IRVING, TX

Product Analyst

Responsibilities:

• Supported Enterprise File Share (File Share as a Service) to centralize and secure data while making it available from any device.
• Responsible for product planning and execution throughout the product lifecycle including gathering and prioritizing product and customer requirements, defining the product vision, communicating to end users and working closely with engineering and support to ensure financial and customer satisfaction goals are met.
• Met frequently with stakeholders to communicate status and to manage product delivery expectations.
• Other responsibilities include orchestrating communication plans, deployment plans, release readiness and product tollgates.
• Responsible for monthly reporting of KPI metrics as well as developing any additional reporting requirements.
• Oversaw the provisioning of personal file shares for over 35,000 employees
• Created file share migration process flow
• Authored reporting requirements for new joiner tracking and provisioning
• Developed change management strategy for cloud storage adoption by home drive users
• Participated in the soft launch of cloud storage conversion
• Authored reporting requirements for Aged Data Compliance

Confidential, Addison, TX

Product Owner

Responsibilities:

• Collaborated with key stakeholders to define, develop, and streamline product requirements; create, prioritize, and maintain product backlog.
• Retained direct communication with Scrum Master to participate in SCRUM formalities, including meetings, sprint planning, and sprint retrospective.
• Also acted in Scrum Master role for five months.
• Formulated and implemented innovative strategies to support product building in a team-driven environment.
• Administered development and enhancement of the e-commerce solution across several international markets and instituted SAFe Agile Project Management Methodologies to help direct teams toward meeting objectives.
• Implemented a country launch checklist to provide an overview and bring together siloed groups.
• Fueled continuous quality improvement by revising defect triage process.

Confidential, Plano, TX

Product Manager

Responsibilities:

• Teamed up with key stakeholders to define, develop, shape, and refine product requirements.
• Oversaw user acceptance testing (UAT) for all technical processes to ensure functionality.
• Monitored and supported the transfer of product knowledge to internal and external departments.
• Developed and maintained the product roadmap.
• Oversaw the implementation of internal self-service market segmentation tool.
• Facilitated corporate vision through installation of new strategies.
• Created and guided cross-functional project teams; devised entire project scopes, including timelines and task lists and followed through to ensure task-on-time completion of projects; organized deliverables and suggested alternative solutions to real-time issues.
• Conceptualized, inspected, and allocated training resources, including end-user and online support manuals and marketing tools. Utilized Tableau reports to support product decisions.

Project Leader

Confidential

Responsibilities:

• Formed cross-functional teams, project plans, timelines, and task lists.
• Traced end-to-end progress to ensure task-on-time completion of projects.
• Managed a team of 10 project managers as direct reports.
• Promoted to Project Lead and led product enhancement and development (New Product Offerings, Asset Validation, Sales & Operations, and Process Improvement).
• Proficiently managed a panel opt-in project that yielded recovery of ~$800K in assets; per opt-in cost decreased by 40% and US panel opt-in increased by 6%.
• Served on the International Process Improvement, Internal Process Management Six Sigma teams, and Collaboration Council to help bridge the communication gaps between manager level and above, as well as individual contributors.
• Created and introduced a training program called Client Service Excellence.
• Received numerous 100% CSAT awards (client satisfaction).
• Participated in Six Sigma project to condense manual touches in global healthcare recruitment process.
• Performed thorough investigation and analysis of competition to assess strengths and weaknesses in the marketplace and supported the selection and implementation of effective strategies to remain competitive; attained 98% overall client satisfaction rating.