Summary:

Goal driven, results-oriented Process Analyst and Project Manager with over ten years of experience in managing cross-functional process improvement projects in Sales and Operations Planning, IT, HR, Manufacturing, Finance, Reverse Logistics and other areas. Proven ability to implement complex projects while working with operations, technology, consultants, vendors and customers. Strong ability to maximize communication between functional boundaries. Ability to lead, facilitate and drive business process transformation, analysis and recommendations. Specialties: Business Modeling Workflow, Process, Capability, Business Class , Project and Program Management, Enterprise Architecture BOST Bronze certified, Zachman , IT and Business Alignment, Architecture Governance, Change Management, Process Improvement, Cost Benefit Analysis, ROI Analysis, Resource Management, Quality Assurance, Requirements Documentation, Six Sigma Tools and Methodology, Agile and Scrum PM Methodologies

EXPERIENCE

Confidential

Business Analyst, Operational Excellence Systems

• Gather, analyse and refine business requirements for Kindle Returns Management and Accounting Reverse Logistics Program
• Create and refine workflow and system models in support of project documentation process
• Work with Business Partner and vendor software developers in designing solution to support multiple stakeholders Reverse Logistics, Accounting, Returns Center Managers
• Interacts with vendors to resolve complex issues.
• Work with Technology Solution team to define roadmaps that address all solution layers including application platforms, data migrations, integrations, security requirements
• Produce Process Models System, Data, Workflow, System Interaction and Documents and perform architecture reviews

Confidential

Program Manager, Connected Business Architecture:

• Program managed a cross-organizational process design initiative as an integral part of a multi-release rollout of ERP Oracle R12 . Outcomes include creation and driving re-use of an Enterprise global process repository containing 780 process workflow models and 7000 process activities and artifacts spanning across Quote to Order, Supply Chain, Order Fulfillment Logistics, Invoice to Cash.
• Organized and lead the cross-organizational process design team and provided high-touch training and support to a modeling and repository user community of over 200 on-site and offshore members.
• Developed business use cases conducted stakeholder analysis and effectively managed changes and communications to peers and executives.
• Served as business function liaison to drive and facilitate requirements gathering, proof of concept use cases, feedback solicitation and deep-dive assessment on intelligent business process management capabilities
• Led cross-functional collaboration to construct the financial value case of a large scale ERP implementation program. Financial forecast models included Return on Investment, Payback Period, operational metrics and key performance indicators KPI measurements.

Confidential

Sr. Consultant Project Manager, Information Systems and Technology Services

• Managed a portfolio of process improvement projects and recovered 775k annualized in productivity costs using LSS DMAIC methodology
• Authored project artifacts such as business requirements and user acceptance test cases
• Provided strategic planning of department initiatives that align to the goals of the company
• Developed Knowledge Management and Business Process Management framework for Customer Care
• Coached Business Analysts to continuously improve quality of project deliverables
• Developed a 3-tier business process repository that takes into account the current and future expectations of business process management technology and business modeling of all PG E departments
• Managed project in Finance to develop a Finance Capability Model used for targeting key metrics and prioritizing projects
• Provided project support on the Architectural Review Board to streamline the process by which new technology projects are created, resourced, managed and implemented.
• Developed detailed model of the end-to-end IT Integrated Governance process that reduced the review groups from 12 to 4, defining clear hand-offs throughout the process and providing a consistent, predictable and timely service to customers.
• Documented a process framework, defining the structure under which PG E business process management standard operating procedures will be built
• Developed curriculum and provided training in best practice customer-focused process modeling techniques, both using ProVision BPA as well as a tool-agnostic approach.

Confidential

Sr. Program Manager, Business Excellence/Lean

Facilitated the analysis of existing business processes and the design of future state models in areas such as:

• Sales and Operations Planning: Created an integrated end-to-end model of the sales and operations planning process, 25 sub-processes, 214 process steps, involving 28 organizations. Created future state models that resulted in more accurate forecasting, decreased finished goods inventory, increased inventory turns and greater customer satisfaction.
• Requirements Management: Improved requirement quality while expediting analysis phase by a third. Eliminated redundant project documentation thereby improving project team productivity. Maximized value added resource time by thoroughly capturing intellectual capital into reusable models
• Product Transitions: Documented, analyzed and refined business processes to reduce variability between business units, design centers and factory planning to improve gross margins on new products.
• Contractor On-boarding: Modeled and refined the end-to-end processes for selecting, qualifying, and on boarding a vendor in accordance with Seagate policies, establishing process ownership, stakeholder and internal customer transparency, and removal of overlap of activity completion between organizations.

Provided ProVision Business Process Analysis Software Support to worldwide users:

• Set up business process repository structure and accompanying roles, responsibilities and security levels
• Wrote standard operating procedures for consistently modeling, reviewing and publishing processes to the shared Seagate business process repository.
• Liaised with internal and vendor I.T and server operations groups on all software maintenance and upgrade needs and issues.
• Developed Seagate-specific curriculum for training new users in Metastorm ProVision
• Provided ProVision business process analysis software training to over 150 world wide users on effectively using the tool to solve cross functional business problems

Sr. Project Manager, Information Technology

• Performed requirements analysis on system integration projects. Facilitated workshops, documented process models, and worked with system developers to translate business requirements into system specifications for large, complex client-server and web applications.
• Drove 1st ever enterprise process mapping effort at Seagate methodology and conventions development, standards, governance, issues, advisor to individual mapping teams
• Effectively lead and closed a Black Belt Project for the selection of a business process modeling tool
• Analyzed business intelligence support system of enterprise processes to develop business-cases for the deployment of an Enterprise Data Warehouse EDW
• Developed, documented and delivered processes for migrating 500 international users to the EDW
• Authored training documents for transitioning users to new data mining tool.

Channel Sales Rep

• Planned and executed roll out of our reseller program in the East Bay, Utah and Reno, NV
• Developed and implemented sales strategy and tactical implementations including: revenue attainment, product and channel marketing and product planning
• Developed Seagate's national retail business plan, including channel revenue opportunity, customer set, product, pricing, program, promotion, merchandising and training recommendations.
• Presented plan to senior executive management, and executed to the recommendations.
• Presented Seagate's retail strategies at retail forums such as RetailVision
• Proposed and communicated retail channel strategy to internal product marketing, sales, engineering, and business management to heighten channel commitment and awareness within Seagate.

Managed a manufacturer's rep of forty sales people, calling on our targeted accounts in major U.S markets

Account Manager

• Managed complete order and fulfillment cycle for Seagate Direct Retail, Distribution and tier-2 OEM customers.
• Customer interface for pricing, product availability, returns issues, road map, price protection, stock rotation.
• Provided closed-loop corrective action on technical, quality, shipping and scheduling problems
• Monitored customer contract terms and conditions, credit and receivable status.
• Served as primary contact on all ordering issues to ensure product delivery
• Monitored and maintained price lists, customer and Seagate part number matrices and backlogs