Technical Knowledge

• Programming Language: HTML, Java
• Operating Systems: Windows NT, Windows 2003, Windows 2007, Windows XP Servers, VisaCare, Profiler, Core/Config
• Applications Software: Adobe, Macromedia Flash, MS Office Suite, MS SharePoint 2007, MS SharePoint 2010, MS SharePoint Developer, MS Outlook, MS Word, MS Power Point, MS Excel, MS Access, TLC

Professional Experience

Confidential

Personnel Security Specialist Contractor

• Assisted with to conducting background checks, process security clearances, conduct criminal or counterintelligence investigations
• Compiled, analyzed and evaluated the investigative data on each file while preparing an abstract of pertinent information including a comprehensive recommendation pursuant of an individuals' suitability for employment or retention.
• Developed and researched policy and operational issues in security techniques, methods and practices to meet the changing needs of FEMA in satisfying personnel security requirements and in maintaining control and custody of very sensitive reports

Confidential

IT Staff Support Analyst Contractor

• Possessed a solid understanding of SharePoint features, administration, and security configuration and design for this one month project
• Ability to write/document requirements rapidly with attention to detail and understanding of underlying information and technical architecture
• Assisted with the development administration of Knowledge Management website sites SharePoint sites for program launch by end of fiscal year
• Demonstrated, outstanding analytical skills as applied to the critical evaluation of processes/systems against business objectives, including pro-actively identify opportunities for process improvement, simplification and streamlining, and initiative in seeking out and assessing relevant, external best practices
• Knowledge of the Bank's technical and operational infrastructure, and ability to interact effectively with HDN group, and other units on policy and technical issues

Confidential

Internal Control Tech/Technical Support Analyst Contractor

• Assisted with the implementation of the MSP Password Clearinghouse Reset project. Assess risks, document processes, test controls
• Assisted with construction maintenance of the new MSP SharePoint site for Access Controls
• Ensured and drafted documentation for MSP Password Clearinghouse Reset project compliant with the Enterprise standards
• Provide technical support to the Access Controls team
• Conduct research for and respond to inquiries from internal and external points of contact
• Manage a centralized calendar and coordination of password resets across the enterprise
• Clearly articulated the up and downstream impacts of the password resets
• Assisted with the creation and implementation of the MSP Password Reset Workflow
• Track incident tickets and ensure completion of password resets

Confidential

Enrollment Consultant May

• Supported the Colorado Virtual Academy and Arizona Virtual Academy by utilizing resources to call prospective students/ customers, sharing information with them about K12 and its numerous educational product offerings
• Prioritize leads available, based on time zones, enrollment availability, lead received time, to make most effective use of calling time relative to sale potential
• Develop relationships with parents/families as an educational advisor and consultant generating and enhancing interest in various K12 products and services
• Understand differences between Virtual Academies VA , District programs VSP , private charter schools, home schooling and other product offerings with the ability to describe the differences to potential customers
• Discern parents/responsible adults and students needs, desires for a education solution and the fit of various program offerings based on location, availability and time of the year

Confidential

Program Analyst Contractor

• Drafted, processed and submitted eCC eCountry Clearance requests for the SMART Team for clearance to travel to foreign countries on official U.S. government business
• Provided administrative support related to travel, passports, visa requests, and day to day functions for overseas deployment to post
• Constructed, maintained, and updated SMART program Sharepoint sites in relation to course listings and itineraries
• Edited and created Sharepoint content such as files, documents, and general information for registration at international post location for students and trainers
• Managed various methods for customization and configuration of web areas within the Sharepoint development, custom permissions, and workflows

Confidential

Account Manager

• Performed relationship management for internal and external Visa clients. Coordinated VisaNet support, problem management and system enhancement consultations. Provided client guidance as it relates to VisaNet services, operating/regulations guidelines, integrated billing transaction research and problem status and closure, chargebacks, and other Visa reporting concerns.
• Managed operational relationship and fulfilled service support needs for Financial Institutions, Merchants, and Processors. Provided Tier level operational support for clients.
• Maintained a working knowledge of Visa services, products, and systems. Coordinated internal resources to accomplish Visa and customer objectives, ensured processing system performance standards were met and advocated the customer perspective.

Confidential

Program Support Assistant Contractor

• Collected and analyzed OBO internal construction data and supports division director, branch chiefs and project teams in their management, access and analysis data as well as interpreting and analyzing quantitative and qualitative data on project/program activities for which the division has responsibility and generates presentation materials for monthly reporting to executive level officials
• Provided administrative and technical support for the Construction and Commissioning Division.
• Demonstrated the ability to write reports, letters, and other documents with recommendations for management requests, activities, and projects
• Promoted to the Construction Administration Branch CAB while supporting the Project Control Engineers on project planning, design, construction and security scopes of work, contract awards in regards to Comprizon, coordinating and tracking program/project efforts, and assisted on the analysis of administrative processes and programs relevant to the division's mission, enhancement of their efficiency and responsiveness to requirements, and administer them to achieve mission objectives