SUMMARY

• Over 7 years of total IT experience in the healthcare, energy and financial industries managing product development for end clients.
• Certified SAFe scrum master/ manager with more than 4 years’ experience coaching and mentoring high performing teams
• Proven experience in managing full product Life Cycle SDLC and ALM projects using Lean - Agile frameworks like scrum
• A servant leader, an excellent motivator and mentor with great communication, problem-solving, critical thinking and analytical skills
• Experienced in using various agile collaborative tools like MS Project, Jira, Version One Jira, and SharePoint
• Deployed mobile web Apps (.Net, PHP, GIT, GitHub, python, Java) on Azure virtual machines and monitored metrics and logs to determine health of apps
• Troubleshooting Azure cloud-based applications and restoring to normal state with security implementation
• Supported data migration from on prem clusters to Azure and AWS
• Extensive knowledge in Agile ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, Tell, etc.)

PROFESSIONAL EXPERIENCE

Scrum Master

Confidential - Houston, TX

Responsibilities:

• Work with development team gathering requirements for the building and testing of deliverables as per client requirement for Ricoh ecommerce ecosystem
• Worked with various stakeholders like business analysts and engineers to deliver Ricoh commercial mobile web app for potential end users
• Carried out strategic planning, scoping design development, supervision, and execution of product deliverables by sprints
• Adopted IAM security controls for the completion of complex assignments
• Coached, trained, and adapt SAFe - agile software development techniques, methodologies in the developmental process.
• Work with IAM Architects, developers and business teams to refine requirements for application development
• Lead the planning, standups, demos, retrospectives, and the execution of sprints
• Remove blockers and always finding the path forward in challenging situations
• Cultivate operational excellence within teams
• Work with product owners, development team to understand, refine and interpret user story requirements
• Understand user stories and product backlogs to fit and match customer requirements by working with product owners
• Work in the designing and understanding of product requirements to write and prioritize features and story points.
• Conducts code reviews and perform component, Pairing, Continuous Integration, visual, functional, and automated testing
• Own product backlogs and feature roadmaps
• Made sure right strategies are adopted for processing, planning, analysis execution and status report of developmental deliverables
• Development of content management, SEO, digital management, publishing, and authoring strategy for online shopping to increase online visibility and ranking
• Point of contact for story points and product requirements
• Coordinated various development phases and teams from initiation to finish scheduling, planning, and managing timely meetings
• Used tools like Marketo, WordPress, Google Analytics, Google trends for content management and SEO
• Adopt application testing in UAT environment before deployment in production
• Prepare use of NetSuite for cases and test scripts, conduct quality assurance, unit testing, integration testing, regression testing and work with business users to coordinate final testing and deployment.
• Establish collaborative and productive relationships with product management, governance, UX design, vendors, and other supporting teams
• Work closely with development teams to build and launch new products, features, and programs as per sprint goals
• Used Jira, confluence and Kanban for tracking documentation and dashboards for product development
• Carried out data architecture and designing pipelines to product development
• Defined and organized the program, outline tenets, analyze data, drive performance improvements, and influence resource allocation for all stages of execution (from ideation to delivery)
• Ensure teams are building using modern practices and tools
• Recognize and act with responsibility to driving change for the entire development community
• Translate use cases into story points
• Understand service level agreements (SLA) and how systems are performing in relation to them
• Insist teams provide timely resolution of identified production defects
• Mentor, grow and coach team creating an environment of individual accountability.

Scrum Master

Confidential - Houston, TX

Responsibilities:

• Work with various teams, building and developing mobile apps, web apps, software, security tools and monitoring tools
• Built a high-performance team engaged in continuous improvement or performance to always meet customers’, stakeholders need or requirements
• Studied the key points of the customer needs and try to guide the team to deliver a product which needs customers’ needs
• Carried out data integration with Tableau, Power BI, and Tibco
• Get customer feedback to understand how usable the product is and if its productive as well as user friendly as per customer requirement.
• Understand user stories and product backlogs to fit and match customer requirements by working with product owners
• Used SAP MDG for master data management and modeling
• Worked with product owner, other scrum masters to build very successful teams that meet sprint goals
• Adopted Lean - Agile approaches like Kanban for visualization
• Conducts code reviews and perform component, Pairing, Continuous Integration, visual, functional, and automated testing
• Adopted digital marketing strategies for technology marketing
• Remove the impediments for the scrum team like lack of resources
• Work with technical support to reproduce and resolve customer issues as required on time
• Coached, trained, and adapt SAFe - agile software development techniques, methodologies in the developmental process.
• Drive mass email marketing to potential clients
• Focusing on strategy for driving digital engagement, customer satisfaction, and revenue by delivering the right offers and communications to existing customers
• Partner with internal teams to ensure email campaigns, designed and executed to meet business goals
• Schedule and plan agile ceremonies like daily scrum or standups, sprint review, sprint planning, sprint retrospectives with scrum masters, product owners and scrum teams
• Tracked and manage project deliverables with Jira, confluence, excel and Microsoft projects to deliver products as required and meet deadlines
• Create and generate reports and documentations of progress of product development, sharing on SharePoint and granting access to users.
• Attend meetings with stake holders, to understand their needs, write minutes, communicate information to them for clarifications of products logs
• Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
• Use PowerPoint for presentation of the product developed.
• Help come up with a project budget, submit for approval and allocate for various projects (forecasting, track funding requests, manage budget,)
• Report weekly and monthly to PM and leadership and stipulated

Scrum Master/Business Analyst

Confidential - Houston TX

Responsibilities:

• Was lead for a team of 7 coordinating the implementation of scrum methodologies to realize sprints for Chevrons Hadoop big data project to develop data streaming products
• Design & Manage complex Jira/Confluence queries, dashboards for operational/performance reporting metrics and status reports
• Used digital marketing skills to reach out to potential clients marketing end product
• Work closely with multiple functional teams to ensure consistent delivery, data quality, data analytics and messaging
• Review email creative submissions and confirm conformity to branding guidelines and email best practices including digital guidelines.
• Work closely with the Engineering teams to provide clear User Stories and manage timelines
• Provide clear communication of timelines to the organization.
• Coordinated with the Data Analyst in creating the HIVE tables as per the requirements.
• Create, execute, and manage comprehensive marketing strategies for new projects
• Closely collaborated with project members to identify issues and resolve project impediments
• Developed comprehensive project plan for solution implementation; inclusive of project planning, scheduling, resource planning/coordination, risk management, communication planning, etc.
• Experience in transforming teams and organizations to Agile/ Scrum/Safe from a waterfall methodology
• Built a team focused on continuous improvement to meet customer requirements
• Communicate and monitor data migration risks, scope, constraints, dependencies, assumptions, decisions, and potential impacts as part of the data migration analyses
• Used Azure Devops tools like Gitlab, Jenkins to build repositories for tracking CI/CD Devops pipeline
• Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members
• Working close with an RTE, Product Manager, Product Owner to maintain backlog, remove impediments, manage risks and ensure teams are moving toward their delivery objectives
• Strategically worked on complex issues where analysis of situations/data required an in-depth evaluation of variable factors.
• Preparing and sending daily and weekly status reports to stake holders of project, conducting weekly project progress meeting with project stake holders and addressing queries related to the project.
• Data Analysis, Data Cleansing, Data Verification and identifying data mismatch from BI tools like Power BI, Splunk, informatica and Tibco Spotfire
• Utilized lean Agile Project Management tool, JIRA to document all progress in the product backlog and sprint backlog details.
• Implemented IAM (Identity Access Management) created usernames, and updating passwords as well assigning roles to users
• Help coach Agile teams in the methodology
• Expertise in using MS Excel, MS Word, and MS PowerPoint
• Created SharePoint libraries to track projects
• Worked with admins to monitor, administer, support, Hadoop clusters with Cloudera manager
• Design and Implementation of Backup and Disaster Recovery strategy.
• Granted access to users and project stakeholders into Hadoop ecosystem

Scrum Master

Confidential- Silver Spring Maryland

Responsibilities:

• Led a team of 10 Support engineers in all aspects of the agile SDLC, ensuring smooth transition from waterfall to agile; Trained team of sprint ceremonies, story estimation and capacity planning
• Actively participated in sprint planning activities, daily stand ups, sprint reviews, sprint retrospectives and release planning meetings.
• Experienced in using various lean agile collaborative tools like: MS Project, Jira, Version One Jira, and SharePoint
• Developed complex routing logic for data routing using Business Events.
• Create JIRA projects, queries and reports as needed
• Create custom workflows, post functions, validators
• Created Kanban dashboards for visualizations
• Maintained and published agile metrics for transparency to the stakeholders and to the team
• Communicate and monitor data migration risks, scope, constraints, dependencies, assumptions, decisions, and potential impacts as part of the data migration analyses
• Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members
• Supported data lakes in the Azure cloud
• Coached and educated product owner and team on lean agile best practices and scrum values.
• Worked with PO to maintain and prioritize the product backlog in a way that ensures the needed work is well understood so the team can continually make forward progress
• Provided timely, accurate, and actionable information to program stakeholders in a structured and transparent way.
• Implemented IAM (Identity Access Management) created usernames, and updating passwords
• Provide and followed up on recommendations for improvements to current Agile implementations
• Assisted team in implementation of microservices, Kubernetes on AWS
• Helped foster self-sufficiency within the team while identifying risk, bringing up issues, and removing impediments to drive process improvements
• Closely collaborated with project members to identify issues and resolve project impediments
• Helped teams in velocity and capacity planning to ensure accurate business stories estimations and commitments.
• Provide training to employees on Agile concepts as needed
• Expertise in using MS Excel, MS Word, and MS PowerPoint
• Created SharePoint libraries to track projects
• Gathered requirements, defined scopes, and facilitated all agile sprint ceremonies including planning and retrospectives.
• Used Jira as main agile project management tool, helping with issue tracking, and risk mitigation including working with broader organization to remove any impediments the development team encountered

Scrum Master

Confidential - Washington DC

Responsibilities:

• Coached team members on lean agile principles and providing general guidance on the methodology
• Serviced asscrummaster in a team to help modify and improve a web application used for tracking patient's medications, their personal data as well as their treatment regiments.
• Define team health metrics for sustainable team monitoring
• Tasked with improving product features, design, and serviceability in the field.
• Responsible for taking ownership of an existing product line that was not performing well: created several features that improved Product usability and viability in the market that resulted in over 200% increase in sales from previous year
• Manage all communication, documentation, and training needed to deliver product and ancillary services to the organization and customers
• Developed new process designed to provide clear ownership of the responsibilities of all parties involved with software development while also putting a clear focus on quality of work and testing
• Work closely with the Engineering/Marketing & Sales teams to provide clear User Personas/Stories while managing critical timelines and priorities
• Worked extensively in both Waterfall and Agile development environments
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
• Used Azure Devops tools like Gitlab, Jenkins to build repositories for tracking CI/CD Devops pipeline
• Researching lean Agile/Scrumtechniques and shared findings with the team
• Act as a peer mentor to other Scrum Masters and partners with Agile Coaches to drive agility scale throughout the organization
• Enable teams to self - organize around achieving their commitments
• Guide the team and organization on how to use Agile/Scrum practices and values to maximize the delivery of business value
• Guide the team on how to get the most out of self-organization
• Participate and facilitate as applicable sprint planning, scrums, a scrum of scrums, reviews, and retrospectives
• Provide all support to the team using a servant leadership style
• Removed impediments by finding the right personnel to remove the impediment.
• Engaged with Program Management Office to ensure project goals and requirements are being met.
• Expertise in using MS Excel, MS Word, and MS PowerPoint
• Ensure business outcomes are met and impediments are resolved
• Create and manage projects, epics, backlog items

Scrum Master

Confidential, Maryland

Responsibilities:

• Engaged with otherScrumMasters to increase the effectiveness of the application ofScrumin the organization.
• Used Jira as our SDLC tool. Deliverables included sprint burndown charts, velocity chart, sprint plans, and release plans.
• Assists the team to embraceScrumcore values, adopt and applyScrumprinciples, and implementScrumpractices.
• Built relationship with Product owner and other stakeholders to facilitate team's interaction with them.
• Assisted with internal/external communications, encouraged sharing information on the task board to help improve transparency.
• Interpreting scan results to system owners and internal customers, explaining vulnerabilities and the plugins associated with them
• Coordinate sprints, retrospective meetings and daily stand-ups
• Coach team members in Agile frameworks
• Facilitate internal communication and effective collaboration
• Be the point of contact for external communications (e.g. from customers or stakeholders)
• Work with product owners to handle backlogs and new requests
• Resolve conflicts and remove obstacles that occur
• Help teams implement changes effectively
• Ensure deliverables are up to quality standards at the end of each sprint
• Guide development teams to higher scrum maturity
• Help build a productive environment where team members enjoy working on deliverables