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Sr. Program Manager Resume

Atlanta, GA

SUMMARY

  • Project management professional with over 12 years of outgoing, performance - driven, project leadership with teh ability to adapt to a fast paced, growing environment while handling large to medium size project scopes.
  • Career includes project focus and leadership roles where redesigning and implementing new business processes catapulted companies to success.
  • An effective listener with strong interpersonal and both written and oral communication skills, conducive to identifying risks, and implementing sound solutions while meeting objectives and tracking project statuses.
AREAS OF EXPERTISE
  • PMO and Project Management Risk Prevention IT Controllership
  • Procurement and Sourcing Business Requirements Gathering Dashboard & KPI Creation
  • Business Process Re-engineering Productivity and Quality Improvement Activity Based Costing

TECHNICAL SKILLS

Methodologies: Agile, Waterfall, Service Delivery Life Cyscle (SDLC)

Other Systems: SQL and MS Project Online, MS Project Server, SharePoint, Smartsheet, MS Project, Microsoft Office Suite, (GEMS) Georgia Enterprise Management Suite Portfolio Management Tool, MS Office 365, Shoretel, Cisco, SAP, Azure, and CRM.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Sr. Program Manager

Responsibilities:

  • Initiate, Plan, Execute, Manage, Control, and Close all Network Infrastructure, Capital Improvement, & Enterprise Application projects within teh Fulton County School District. This includes all 106 schools and 7 administrative buildings. These efforts support 100,000 students and 15,000 faculty members.
  • Manage and implement all projects from creation to decommission. Develop teh scope and statement of work for each project. Identify and Gather Requirements and assigned tasks to resources. Conduct customer site visits to gather lessons learned, and manage projects through initiation, planning, execution, monitoring, and closing process groups. Decommission legacy systems before closing out projects.
  • Vendor management: Manage vendors daily both onsite and remotely to ensure all project tasks are completed successfully and on time. Communicate constantly to keep all work efforts on track. Perform Gap Analysis and identify solutions to keep teh projects moving forward.
  • Selected Accomplishments includes: Deployed Microsoft BitLocker Encryption, Implemented LeanIX Tool, Office Depot’s Managed Print Services, a new Student Information System (Infinite Campus), (Power School) SunGard (eSchool 4.0) Upgrade, Microsoft Identity Manager (MIM), Microsoft System Center Configuration Manager (SCCM), (Illuminate) Assessment Tool, Active Directory upgrade, Application Development and Configuration Management, Switch Gear and Network refresh, VMWare IFB, VoIP, IPTV, MDM (AirWatch), New AT&T ASE WAN, MS Office 365, Disaster Recovery, Co-Location, and Business Continuity, Low Voltage, New Data Center set up and move, Cyber Security projects, Capital Improvements, Administrative Building move, New Schools, and Summer Renovations. Lead data center migration projects such as: SAP, Shoretel VoIP, Safari Montage, Student Information System, and all supporting servers and applications. All projects had successful data migrations, and some migrations were vendor assisted. This was accomplished through building new environments to house teh data and developing failover plans to protect teh data. Each migration was specific to teh project it supported.
  • Communicate daily with stakeholders from all levels which include: Superintendent, Area Superintendents, CIO, CFO, Principals, and all other departmental Directors and Managers.
  • Responsible for teh full scope development, budgeting, management, and successful implementation and rollout of moderate to extremely complex infrastructure projects ranging up to +$10 million each. Manage total project budgets over $60 million.
  • Serve as teh primary liaison between teh business lines, operations, and teh technical areas throughout teh entire project lifecycle. Ensured dat projects followed proper PMO Project Life Cycle methodologies including all required and conditional documentation.
  • Plan, execute, and monitor Capital Improvement summer renovations and new construction for 25 school sites; This included coordinating school administration and vendor relocation schedules; Communication liaison for construction program managers and general contractors; Coordinated temp site moves for technology de-installs, re-installs, and telecommunications for all schools.
  • Review project documents and identify project deliverables and associated specifications and completion criteria. Write drafts for Invitation for Bids, Request for Proposals, and Request for Quotes; Use risks and issues log to help mitigate risks.
  • Partner with Network Administrator, Infrastructure Team, and teh Program Management Office to create work breakdown structures for teh projects; Develop work breakdown structures, schedules, and other documents necessary to plan, execute, and monitor projects to successful completion.
  • Assist in developing a mature Project Management Office by putting PMP policies, procedures, and guidelines in place within Fulton County School District. Assist with teh development of teh project management guide. Use Microsoft’s Project Online to maintain projects.

Confidential, Atlanta, GA

Sr. Program Manager

Responsibilities:

  • Managed project managers to Initiate, Plan, Execute, Monitor, and Close all infrastructure, capital improvement, and enterprise application projects within teh Department of Banking and Finance for teh State of Georgia; Performed Readiness Assessments and Stakeholder Analysis.
  • Communicated daily with stakeholders from all levels which include: Commissioner, Sr. Deputy Commissioner, Deputy Commissioners, Legal Counsel, Directors, Managers, and Vendors.
  • Reviewed project documents and identified project deliverables and associated specifications and completion criteria. Process Sole Source bids, write and review drafts for Invitation for Bids, Request for Proposals, and Request for Quotes; Used risks and issues log to help mitigate risks. Manage budgets over $15 million.
  • Partnered with Department of Administrative Services (DOAS), Independent Verification and Validation (IV&V), State Properties Commission (SPC), and served as teh primary liaison between teh business lines, operations, and teh technical areas throughout teh entire project lifecycle. Ensured dat projects followed proper PMO Project Life Cycle methodologies including all required and conditional documentation.
  • Vendor management: Managed vendors daily both onsite and remotely to ensure all project tasks are completed successfully. Communicated often to keep all work efforts on track. Performed gap analysis and identified solutions to keep teh projects moving forward.
  • Selected Accomplishments include: Implemented Micropact/Entellitrak CRM, COTS, GovDelivery Email & Digital Subscription Management System, (Cornerstone) Learning Management System, Network Refresh, MS Office 365, Infrastructure projects, Building Renovations & Relocations, Cyber Security projects, and Business Critical Process Improvement. All projects included successful data migrations, and some migrations are vendor assisted. This was accomplished through building new environments to house teh data, and developed failover plans to protect teh data. Each migration is specific to teh project it supported.
  • Developed and managed project goals, budgets, and deadlines to allocate resources; Benchmarked and scheduled project assignments; Created weekly status reports and meeting agendas; Continuously planned, forecasted, documented, tracked, and improved business processes; Coordinated and developed multipleteams to improve, schedule, and prioritize requirementsto drive productivity andsolutions.

Confidential, Atlanta, GA

Program Manager

Responsibilities:

  • Developed, implemented, and managed large and medium full scope for Technology and Business projects from +$5 million dollars; Identified and managed infrastructure tasks; Partnered with procurement resources to complete purchase requisitions, purchase orders, and work orders. Managed stakeholder expectations and needs within all lines of business, Application development, wrapping, and Configuration management, led trading application projects through full scope and closing.
  • Communicated daily with stakeholders from all levels which include CEO, CIO, CFO, and all other departmental Directors and Managers.
  • Used excellent interpersonal skills to ensure resources (Developers, Engineers, Business Analyst, Architects, and On and Offshore Vendors/Contractors) met target dates successfully; Gathered business requirements from internal and external stakeholders via client facing, email, and phone
  • Ensured risk and mitigation is implemented for smooth project/product deployment; Identified and managed critical tasks dat may impact project deadlines; Project closure which includes lessons learned, best practices, and continuous process improvement
  • Identified, tracked, and managed teh logistical tasks for expansions and migrations across teh United States for both Technology and Business projects for all local and remote offices within Corporate Investment Banking; Managed new office openings and moves. Managed vendors onsite and remotely.
  • Selected Accomplishments include: Projects consisted of building networks to increase bandwidth and supported Disaster Recovery efforts; Managed teh development of online automation systems; Orchestrated and managed teh tasks for physical expansions and migrations for internal groups ranging from 5 to over 300 employees; all projects included production, deployment, and implementation.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

  • Managed a $2 million multi project budget, and schedule for all teh Small Business Unit stakeholders; Managed logistical tasks to meet project objectives before teh target dates; Developed processes to streamline teh business operations and kept project scope and deliverables on schedule; Developed processes to make teh organization more efficient and effective in meeting stakeholders’ needs.
  • Identified business needs and risks through collecting stakeholder requirements via brainstorming; Monitored and controlled processes to help isolate and resolve problems as well as corrected and prevented future risk and project constraints; made sure all collected requirements were supporting teh project scope.
  • Communicated daily with stakeholders from all levels which include CEO, CIO, CFO, and all other departmental Directors and Managers.
  • Participated in focus groups to help gather information to create special projects and pilot programs; navigated various databases for tracking project status. Communicated with other departments to ensure proper workflow and on boarding of new stakeholders and vendors.

Confidential, Alpharetta, GA

Project Manager

Responsibilities:

  • Managed multiple project schedules and a $5 million budget as well as identified unnecessary processes within teh project workflow; Assisted functional manager with leading and managing a staff consisting of 102 agents. Made sure teh stakeholders’ needs and requirements were identified, project deliverables were completed, and objectives were met within budget and on time.
  • Communicated daily with stakeholders from all levels which include CEO, CIO, CFO, and all other departmental Directors and Managers.
  • Assisted departmental management with hiring coaching and managing teh performance of teh project team members, effectively monitored and controlled expenses and overtime costs within budget.
  • Participated in brainstorming meetings to help identify departmental needs for training and development; Collaborated with cross-functional teams to uncover risk and constraints, and resolve any problems dat may impact scope, schedule, cost, quality, team performance, or business and project deliverables.

Confidential, Atlanta, GA

Project Coordinator/Project Manager

Responsibilities:

  • Managed multiple projects within teh company’s portfolio which created project deliverables and met project target dates on time.
  • Communicated daily with stakeholders from all levels which include CEO, CIO, CFO, and all other departmental Directors and Managers.
  • Monitored and controlled an intense project schedule and a $2 million project budget while assessing teh daily performance of a project team; Made sure all requirements were collected on time to keep teh project on schedule; Focused on preventing scope creep while teh project demands increased.
  • Collaborated with cross-functional divisions, tracked new customer process implementations, made recommendations for corrections and preventions regarding risk constraints, and assisted IT with software enhancements, implementations, and deployments.

Confidential, Lawrenceville, GA

Project Coordinator/Project Manager

Responsibilities:

  • Managed multiple project schedules and budgets exceeding $10 million; assisted teh sales department’s functional management team with developing a training and development course for outbound sales representatives.
  • Communicated daily with stakeholders from all levels which include CEO, CIO, CFO, and all other departmental Directors and Managers.
  • Developed and updated operational manuals and implemented new processes and procedures to produce project deliverables and to meet project target dates on time.
  • Assisted in call center set up when moving to teh new location, and helped to structure departmental layout; Worked with Bill of Materials

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