SUMMARY

• Dynamic and motivated professional with vast IT experience and a proven record of generating as well as building relationships, managing projects from concept to completion, designing strategies, and coaching individuals to success.
• MS in Health Informatics and Health Science and a BBA in Management Information Systems contributing to business - friendly technological projects and successful rollouts of operational improvements.
• Adaptable leader providing recommendations as well as implementing information technology products that solve problems, enhance workflows, capabilities and improve quality.

TECHNICAL SKILLS

• Project Management
• Program Management
• Strategic Planning and Execution
• Evaluation and Assessment
• Budgeting and Scheduling
• Process Optimization
• Resource Management
• Client & Vendor Relationship
• Healthcare Management
• Estimation and forecasting
• Technical Writing and Reporting
• Data Analysis
• Data Flow
• Health and Safety
• Contractor Oversight
• Leadership and Team Building
• Training and Supervision
• Strategic Agile
• Ad Hoc
• MS Office
• Service Now/Vitalize
• EMR/EHR
• JIRA/Confluence
• AIRS
• SharePoint
• Salesforce
• Systems Development Lifecycle (SDLC) process and methodologies

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Develop, manage and track project milestones and phases to ensure the project is on schedule and within the budget
• Responsible for the development of estimates for the enhancement or development effort in planning, analysis, design, construction, testing, and implementation
• Responsible for the capture and reporting of required program management metrics
• Plan, organize, prioritize, and manage multiple work efforts across application teams
• Accountable for the final program management evaluation review with stakeholders for approval upon program completion
• Responsible to schedule or monitor status reviews, peer reviews, program management inspections, and software quality assurance work product and process reviews with the appropriate designated resources
• Analyze and distribute reports on program metrics associated with work items related to improvement measures
• Accountable for the approval and sign-off of the program plan with customer representatives, such as portfolio managers, and all affected program stakeholders
• Identify and manage program risk and develops risk mitigation strategies, track to closure
• Coordinate the establishment of program standards and program specific procedures with team leads
• Responsible for project compliance with standards and procedures
• Responsible for the capture and reporting of required program management metrics
• Develop and facilitate achievement of program service commitments and performance metrics
• Responsible for documenting decisions about the build, relationships, and procedures for maintaining the Service Locator Tool
• Plan program specific training and orientation needs.

Confidential, Lawrence Township, NJ

Project Manager/Tech Lead/BA

Responsibilities:

• Manage the implementation and consistent delivery of projects to the agreed upon timelines, budgets and expectations of quality
• Liaise between business and technical teams to ensure cross-functional strategies and objectives intertwine and build upon each other to achieve results
• Oversee technical projects and on-shore and off-shore technical teams in a cross-functional environment
• Facilitate and oversee the process for Project Security Reviews, Data Privacy Reviews, GDPR, Security Risk Assessments, User Access Reviews, Performance Testing and Analytics Requirements
• Responsible for the software validation requirements for regulated systems
• Prepare for and provide input into periodic meetings for external relationships for performance review and to enable continuous improvement
• Identify and address technical issues/problems with the support team and assist the team in the resolution of these project issues
• Work with clients, developers and vendors to determine requirements
• Manage client expectations by building relationships, communicating project status, preparing reports, and facilitating weekly meetings
• Propose solutions to issues and escalate issues appropriately
• Communicate status to all stakeholders based on the project progress and requirements set by IT Business partners.
• Provide technical expertise in systems, technical infrastructure, tools, modeling, external interfaces, and other areas
• Create and maintain comprehensive project documentation, including scope, budget, and objectives, involving all relevant stakeholders and ensuring feasibility
• Assess technical activities and review technical documentation such as system architecture, system configuration specifications, functional design, detailed design specifications, vendor release notes, vendor installation, administration guides, and other
• Collaborate with business change management teams on business process activities, training, etc.
• Utilize sound judgment in assessing projects’ health; identifying, mitigating and resolving project issues and risks to on-time project delivery

Confidential, New York, NY

Project Manager

Responsibilities:

• Served as an expert in all aspects of the products providing guidance and leadership throughout the implementation to the clients’ project
• Gathered project requirements based on client’s statement of work (SOW)
• Assessed project issues and identified solutions to meet productivity, quality and customer goals to establish a common understanding of project timeline, milestones, and expectations
• Assured compliance with all governmental regulations and organizational policies which involve personal health information and constituent privacy, e.g., HIPAA
• Assessed system readiness and capacity and served as a Quality Improvement coach on evidence-based interventions and improvement projects
• Created and maintained project plans and other documentation in compliance with established standards
• Responsible for work effort outcomes through supporting the collection of estimates, effective planning, task definition, scope management, resource allocation and negotiation, risk mitigation, cost management, and stakeholder communication
• Created and build analytical reports and dashboards
• Measured project performance and ensured resource availability and allocation

Confidential, New York, NY

Implementation Manager

Responsibilities:

• Developed and executed appropriately tailored implementation plan with the Office of Mental Health (OMH), Office of Alcoholism and Substance Abuse (OASAS), providers and vendors to ensure each provider organization achieves its individual objectives
• Identified the needs and requirements associated with the services, programs, contracts, and reports used by Behavioral Health Providers
• Analyzed and documented organizational business requirements and processes; communicate requirements to software vendor by constructing basic conceptual data and process models, including process flowcharts and technical specifications
• Managed resources, schedule, and quality of deliverables through the full project life cycle.
• Identified the gaps (technical, organizational, workflow) existing in the organization that might affect the successful implementation of the EHR solution
• Established qualification and approval process for EHR vendors, including the design of documentation and communication for go-live and the development of technical specs, define deliverables, and structure project work plans
• Created and maintained project requirements based on provider’s statement of work (SOW), with the understanding of data file specifications, data elements, and file transmission protocol.
• Developed internal and external Behavioral Health IT State program policies and procedures through stakeholder input
• Followed the software vendor recommendations, provided the required guidance in terms of hardware, software, networking and security that the providers should meet in order to ensure a successful deployment of the electronic solution
• Designed testing strategy and write test case scenarios for thorough User Acceptance Testing and sign-off.
• Planed, organized, lead, delivered and reported on the implementation of practice information systems for a caseload of HBCS Providers and deliver training and technical assistance as required as part of the implementation process

Confidential, New York, NY

IT Director

Responsibilities:

• Designed and implemented one of the biggest IT projects with the latest technology within the entire company as follows; managed the implementation of VMware, NetApp, Salesforce, Virtual Desktop and SharePoint Infrastructure Technology Solutions as a project manager
• Supervised, engineered, managed and maintainedvoice over Internet Protocol (VoIP) implementation.
• Single-handedly secured funding for IT infrastructure from a variety of sources, such as New York City Department of Design and Construction, Robin Hood, and others
• Played an integral role in development functions by advising technological aspect of proposal for grants contracts and donations. Worked in close coordination with community agencies and constituencies to achieving identified goals and objectives and overall agency-wide mission
• Implemented departmental, management, and evaluation procedures as well as monitoring hiring, orientation, supervision and training of departmental staff, interns and volunteers
• Led Website and NetCommunity/Raiser’s Edge database implementation and NetCommunity to achieve reduction in overall marketing costs and increase in fundraising campaigns