Strategic IT Leader with career - long record of promotion, stakeholder satisfaction, team building and strategic insight.
Proven record of analyzing processes, policies, and procedures to implement needed changes. Fully trained and ITIL certified.
Champion for change with a reputation for leading through ambiguity and maximizing cutting-edge technologies.
Complex Project Oversight
Software and Systems Implementations
Proven IT Management
Confidential, Cleveland, OH
Lead Project Manager IV
Mentor project team members and developers to successfully complete Agile & Waterfall development projects on time, in scope and on budget, while being hands on running multiple projects myself.
Managed multiple development projects for MMO’s Clinical, Claims, Prior Approval, Membership and Operational Data Store systems.
Directed teams using SSIS and .Net coding to pull data out of DB2 databases for State Reporting monthly and quarterly and yearly audits.
Work closely with the business functional areas, technical teams and vendors in defining systems and project priorities, scope, approach, resource requirements, timing and funding.
Successfully managed the development of a new Clinical System for MMO saving over $800K per year. Application was built using .Net Core and Angular.
Confidential, Westlake, OH
Sr. Enterprise Project Manager
Mentor project team members to support the current infrastructure and business projects successfully; completing projects on time, in scope and on budget.
Managed all projects for POS Aloha and Verifone, including full hardware replacements across over 250 locations, tan all updates/upgrades and full infrastructure replacement for network switches and routers.
Successfully delivered ServiceNow integration for Incident, Knowledge and ServiceNow Portal. With dis me instituted new processes and procedures for each module. (Incident Management, Project Portfolio Management, Asset Management, Change Management and Knowledge Management.)
Instituted ITIL Framework, with dis created standardized IT processes for Incident and noledge Management processes, methodologies, ITSM framework and disciplines also instituted governance ensuring the organization is consistently adhering to them.
Work closely with the business functional areas, technical teams and vendors in defining systems and project priorities, scope, approach, resource requirements, timing and funding for all POS & software development related updates and new additions.
Manage multi-million dollar project budgets in both capital/operational dollars.
Effectively drive requirements definition process, working closely with the business owners and business analysts building requirements and functional documentation.
Confidential, Mentor, OH
Sr. Enterprise Project Manager
Managed software development projects for multiple clients for both internal and external applications. (Using .Net, Java, and Colbol)
Directed multiple IT Managers concurrently running projects to refresh over 23,000 physical machines from Windows XP with Office 2003 to Windows 7 with Office 2013 while also implementing and rolling out over 10,000 VMWare Thin clients throughout the environment.
Manage vendors providing services, application packaging/development, hardware, and other components while leading vendors through contracting process and provide input to Senior Leadership on negotiation points.
Led project for a corporate headquarters move of 6,000+ telecommunications/PC-based assets with no user downtime.
Successfully ran corporate data center along with downsizing servers from 300+ physical servers to under 100 physical and over 200 virtual.
Coach and mentor team members and project managers around project methodologies.
Confidential, Bedford, OH
Information & Technology Manager
Directed a dynamic team supporting all corporate computing and network assets, including network devices, file, print and web servers and the data center.
Built the technology team from 1 member to 4 full-time technicians to effectively provide call centers in 7 locations with the full range of network, telecom, and full PC support.
Grew efficiency by designing a Help Desk to support 7 remote catalog sites and 100+ traveling buyers.
Implemented applications for the companies forecasting tools Forecast 21 operating on Oracle Eco feed and PPA both running on SQL.
Developed and maintained the Information Technology Department disaster recovery plan.