SUMMARY

• Results oriented technology professional wif proven success as a technical delivery lead/project manager in the financial services industry.
• Extensive experience delivering large, complex projects impacting multiple development, test, and credit card business teams.
• Proven commitment to ensuring projects/portfolios are delivered on time, wifin budget, and wifout surprise.

Core competencies

• Project Management
• Technical Service Delivery
• Forecasting/Budgeting
• Development/Financial Services Background
• Release Management
• Waterfall and Agile Experience

PROFESSIONAL EXPERIENCE

Confidential, Wilmington, DE

Credit Card API Delivery Manager

Responsibilities:

• Managed a team that developed API’s to interface wif Confidential and Experian API’s, and made them available for internal and external clients in support TD’s credit card operation.
• Responsible for all people management activity including the following:
• Ensured appropriate staffing to match workload.
• Oversaw financials for the team.
• Led team meetings, work assignments, and work priorities.
• Communicated wif line of businesses on commitments such as project costs, duration of projects, start/end dates, etc.
• Delivery lead for API Development Team working to deliver Confidential MQ connectivity to Confidential .

Confidential, Wilmington, DE

Business Systems Analyst

Responsibilities:

• Liaised wif end users and developers to enter detailed user stories into Rally so that they could be prioritized and worked by a Hadoop Development team using Agile methodology.
• Responsible for gathering all required data for developers and including them in the user stories. dis typically included, download file specs such as formats, frequency, file locations, etc.
• Participated in sprint meetings including planning, grooming, retrospective, and daily scrums.

Confidential, Newark, DE

Delivery/Team Lead

Responsibilities:

• Team Lead for a team of Common Services project managers who managed projects from requirements gathering through implementation. The Common Services team develops and maintains web services, desktop components, and other services that are common to many clients wifin the credit card line of business. Common Services also maintains services that are the single interface point for all credit card clients requiring access to Confidential cardholder data.
• Led the effort to convert all Common Services desktop components from technologies that were not Windows 7 compliant (VB6 and PowerBuilder) to technologies that were (Java and .Net) compliant. dis was significant coz clients throughout the credit card business used these components.
• Negotiated extensively wif external project teams regarding engagement timeframes, costs, etc.
• Responsible for all forecasting, staffing, and people management for up to 20 team members.
• Led the issue identification, resolution, and escalation process as needed for all projects in the portfolio.

Confidential

Delivery/Team Lead

Responsibilities:

• Team Lead for the Confidential (Credit Card) project managers. dis technology is used by clients throughout Confidential to decision credit applications.
• Identified an improvement opportunity and made a business case to the owning line of business to automate the process of implementing strategy changes to lower environments and production. The change was funded, developed, and implemented and has resulted in significant cost savings as well as much faster speed to market for decision engine strategy changes.
• Responsible for all forecasting, staffing, and people management for up to 15 team members.
• Led the issue identification, resolution, and escalation process as needed for all projects in the portfolio.
• Team Lead for the Information Management Bacardi Team. dis team maintained Bacardi, which was an IBM database running under Unix, to store historical credit card cardholder data that was available to clients throughout Confidential for reporting and analytics.
• Responsible for all forecasting, staffing, and people management. Team consisted of Unix/SQL developers and project managers totaling approximately 25 people.
• Led the issue identification, resolution, and escalation process as needed for all projects in the portfolio.
• Overall delivery manager for 15 collections and fraud projects needed to bring Confidential and MBNA credit card operations into one operating model. Projects were large, complex projects such as converting Confidential ’s fraud and collections credit card systems to legacy MBNA fraud and collections systems.
• Led a team of 10 project managers who directly managed each of the 15 projects.
• Managed budgets and change requests directly. coz implementation dates and budgets were fixed, tight scope control was required.
• Led the issue identification, resolution, and escalation process as needed for all projects in the portfolio.
• Summarized and communicated information to senior management through presentations and regular weekly meetings.

Confidential, Newark, DE

PMO Senior Project Manager

Responsibilities:

• Senior Project Manager in a PMO function to develop plans to merge Confidential and MBNA into one operating model for the credit card portfolio.
• Worked closely wif leaders from Confidential ’s and MBNA’s credit card business to develop plans, as well as summarize and report on status and issues.
• Developed presentations for executive management using Microsoft PowerPoint and Excel.
• Led a 30 person collections and fraud development organization consisting of team leads, architects, Tuxedo middleware developers, and VB/PowerBuilder client developers.
• Responsible for MBNA’s collections and fraud production systems used by thousands of credit card representatives 24 hours a day, 7 days a week.
• Overall responsibility to ensure collections and fraud developers delivered project work on schedule.
• Prepared and administered HR documents such as goals, reviews, hiring documents, personnel change documents, etc. for all direct reports.
• Negotiated wif the Collections and Fraud businesses to prioritize development and production support work.
• Release manager for one of the first releases implemented at MBNA which was successfully implemented on time and wifin budget. The release was comprised of 15 projects having a total budget of 40MM dollars.
• Scope of the release was to internationalized many of MBNA’s credit card systems used for customer service, dispute processing, collections, fraud, and MBNA’s proprietary mainframe system of record. Systems were rolled out to England and Ireland.
• Developed the release schedule after meeting wif each of the project teams to understand their needs.
• Developed the release budget based on forecasted costs and project needs.
• Met regularly wif project managers to discuss issues, budget, status, and assign defects. Summarized status for executive management through status reports and regular presentations.
• Worked extensively wif TestDirector (now Quality Center) developing reports used for defect tracking.
• Team Lead for the Mail Access Customer Service (MACS) Development Team consisting of team leads, project managers, architects, Tuxedo middleware developers, and PowerBuilder client developers. The organization totaled up to 25 people.
• Led a client/server development team for MSS, a newly implemented credit card disputes system. The system was extremely unstable initially, and extensive negotiation wif the business was needed to reprioritize work so the system could be stabilized before enhancements were worked.
• Developed and managed the Corporate Projects Team to manage large, enterprise wide projects which required changes to applications throughout the company. Projects led by dis team typically involved changes to interest rate assessment, payment calculations, and statement changes, etc.
• Prepared and administered HR documents such as goals, reviews, hiring documents, personnel change documents, etc. for all direct reports.

Confidential, West Chester, PA

System/Database Administrator

Responsibilities:

• Performed system administration for all financial data systems in a UNIX environment.
• Performed database administration for all financial systems using Ingress RDMS.
• Designed, developed, and implemented three online systems to track sales, warranty, and customer order information using Ingres Application by Form, Embedded SQL, and ‘C’.

Confidential, Reading, PA

Programmer/Analyst

Responsibilities:

• Developed C/UNIX, Informix ESQL and I4GL code in a UNIX environment.