Technical Program Manager and IT Management Resume

SUMMARY:

Technical program manager with extensive IT management experience working with small to large - scale businesses.
Firsthand involvement in setting up project management systems, working with agile kanban and scrum style processes for development teams, creating policies, technical procedures, and processes.
Trained new employees, technical team leads, and development teams to optimize work based on Kanban and Scrum project management methods.
This managerial experience honed my ability to communicate across organization departments, develop creative solutions, improve workflow efficiency, and reduced costs.
Technical Program Manager with IT Management Experience
Experienced with Agile project management methods using Kanban and Scrum
Developed and reported IT and department KPIs and SLAs to monitor productivity
Worked with stakeholders to create strategic solutions based on needs and business expectations
Provided technical assistance for the improvement of company IT solutions
Process automation between systems to improve resource utilization
Trained and developed teams of IT professionals on company policies and procedures
Jira and Confluence setup and management for company knowledgebase and project management

TECHNICAL SKILLS:

CMS Experience with: Jira, Confluence, Asana, Salesforce, WordPress, Joomla, etc.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Program Manager and IT Management

Responsibilities:

As a technical program manager and IT management resource, I managed various projects including building mobile applications for businesses, setting up Jira and Confluence for project management, full life cycle software releases, internal documentation of software, policies, and procedures.
These projects included presenting the budget and migration plan to executive stakeholders, overall plan to build the company’s development processes in Jira, establish the internal knowledge base with Confluence. Implementing the company’s strategic plan into Jira and confluence allowed departments to scale through developing metrics, evaluating feedback, and deploying company procedures to ensure the success of KPIs and team metrics.
Once complete, I coached employees and developers on best practices for how to use Confluence and Jira to improve company resource utilization.
This led to improved documentation processes, shorter meetings, improved troubleshooting procedures, employee happiness, higher customer satisfaction ratings, and resource cost optimization.
Experienced with Agile project management methods using Kanban and ScrumDeveloped and reported IT and department KPIs and SLAs to monitor productivityCollaborate with development teams and security operations to ensure quality assuranceJira management and setup Confluence for company
Provided technical assistance for the improvement of company IT solutionsCross Organization communication to make suggestions and create strategic solutionsWorked with stakeholders to create strategic solutions based on needs and business expectationsProcess automation between systems to improve resource utilizationTrained and developed teams of IT professionals during new hire onboarding CMS Experience with Jira, Confluence, Asana, Salesforce, WordPress, Joomla, etc.

Confidential

System Admin, SMB and Technical Support

Responsibilities:

System Admin for VPS, Dedicated, and Cloud Servers Environments
Project Management for Unix/Linux Server and Windows Server Setup
5 years of WHM, cPanel, and Linux experience
5 years of Plesk and Windows experience
3+ years of Bash & Shell Scripting experience
MySQL, MSSQL, NoSQL database experience.
Full System Security and Reliability Integration
Wireshark and data packet analysis
Trained technical support teams
SPLUNK Tools Experience
Experience with HTML, Javascript, AJAX, PHP, CSS

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