SUMMARY

• me am a Certified SAFe 5 Practitioner, Product Owner, and Business Analyst, with over ten years of experience managing requirements in the Telecom/Call Center/Software industry.
• me am a dedicated project leader who provides exceptional customer service, project planning, organization, time management, and coordinate operational proficiency with a hands - on approach and outstanding commitment to follow through with every project.
• Outstanding communication skills, close attention to detail, strong organizational skills, with a persuasive tone.
• Requirements Analysis, Product Management, and experience delivering large-scale software development projects on time and on or under hours.
• By effectively collaborating, simplifying, leading, and coaching multiple Scrum teams being able to drive the adoption and enforcement of Scrum rules for Scrum methodologies SAFE Agile.
• A leader of development teams from project start throughout the delivery of products utilizing Agile Methodology, me ensure my teams from over-commitment and manage our backlog, prioritizing resolution of defects/bugs as evidenced by the on-time delivery for MVP and over 20 major initiatives.
• me am highly skilled with all products of MS Office 365, SharePoint Admin, Confidential Cloud, Project Scheduler, Azure DevOps, Jira, Kanban, Scrum, Confluence, Enterprise Architect, Visio, MySQL, TFS, Adobe Illustrator, Snagit, Photoshop, Knowledgebase, Wiki Management, PeopleSoft, Tableau, Adobe Technical Communications Suite and Open Text. In addition, me create User Interface mockups based on business requirements illustrations using Visio diagrams or graphics manipulation.
• Worked closely with product managers and developers in backlog management to support the continuous delivery of features.
• Strong work ethic with a dedication to project completion and on-time commitment.
• Analyze and isolate issues causing system inefficiencies and recurring problems to develop new strategies and solutions.

PROFESSIONAL EXPERIENCE

Sr. Product Owner

Confidential

Responsibilities:

• Acted as liaison between business and IT teams to refine the product and in corporate features based on requirements.
• Partners with IT and product leadership to drive and manage the solution development process and ensure the product team understands the direction and vision.
• Collaborated with teams to discover and deliver the best solution to the market presented by the business's project manager.
• Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle.
• Translated features into user stories within the team's backlog while managing, ranking, and prioritizing dis backlog to reflect stakeholder's requirements.
• Articulated product vision and user stories in a way understandable to development teams.
• Managed backlog of user stories for three products simultaneously.
• Established user story acceptance criteria and refined stories with Scrum teams.
• Created Sprint Release Plans with input from development teams.
• Applied Safe/Scrum Agile methods and processes to promote a disciplined and transparent project management process.

Agile Product Owner

Confidential

Responsibilities:

• Worked closely with operations and systems staff to define requirements, test criteria, and success factors.
• Writes and User Stories using Azure DevOps for user acceptance testing based on upcoming application releases for Confidential Cloud solutions and other CRM products.
• Documents and tracks issues using One Note related to testing or the application to work towards a remedy.
• Examines and resolves problems with workflow or defects in data, software, and procedures.
• Writes BRDs, FRDs, Gap analysis, Vision Documents, User Documentation, and other BI reporting documentation.
• Prioritize requirements within Product backlog by partnering with other Product POs.
• Groom the user stories with non-product Agile Teams.
• Leads Gap Analysis between requirements and Product baseline by partnering with the Product teams.
• Use solid analytical reasoning to understand end users' requirements and assist the business analyst team transform them into operational applications.
• Analyze business processes for inefficiencies.
• Escalate issues and triage with development teams as needed to research problems associated with deployed computer applications.
• Maintains documented processes, procedures, and reports for all related work tasks using MS Teams and Azure DevOps.
• Assists in coordinating business analyst projects and providing support to other team members.

Business Analyst

Confidential, Orlando, FL

Responsibilities:

• Worked directly with customers to gather and write Business Requirements Document (BRD) and Functional Requirements Document (FRD) for WorkforceLogiq VMS software. Wrote business documentation demonstrating the essential functions and vast differences of technical features for the functional aspects of a client-specific system.
• Authored additional Business Requirements Document (BRD), Functional Requirement Document (FRD), and Use Case Specifications that covered configuration management, database management, requirements study, technical design systematic constraints, and architectural platforms.
• Drive process improvement projects or re-engineering by documenting and analyzing business processes and works with business teams to identify gaps and remediation plans.
• Created Requirements Specifications, Use Case Diagrams, High Level and Detailed Process Flows, Robustness Diagrams, and Domain Model and standardized a process template that decreased requirements gathering and analysis time by 50%. Created User Stories based on contract requirements that illustrated the intent of software functionality, scope and ensured stories were ready for deployment and implementation.
• Project planning and research for upcoming projects and gap analysis.
• Worked with customers to ensure BRD and FRD efforts met the business requirements. As a result, providing the program exceeded the needs of the end-users, and quality and resource commitments are met.

Sr. Business Systems Digital Analyst

Confidential, Orlando, FL

Responsibilities:

• Customer-facing requirements lead. Managed and supported the review of digital data quality standards. Utilizing a legacy data migration tool integrated over four million line items of digital data in 3 months to preserve historical data analysis. Facilitated project to Agile methodology to gauge program transparency and maximize efficiency.
• me have worked with stakeholders to create storyboards and build custom dashboards using Salesforce and funnel creation for implementation.
• Using Open Text ECM across the ATMP program, me worked with PMO offices for invoicing, lifecycle management, procurement, analytics, and defense for the Office 365 conversion.
• Performed data mapping based on user trends and analysis of the legacy system and created new ad-hoc reports to visualize data and track KPIs using Tableau.
• Release Management of over four sprints per month. Including testing, backlog, and QA.
• Created custom data fields to scale based on test groups via API feedback during development using wireframes and layouts.
• Developed and authored strategies, processes, and guidelines that once implemented an overall simplified program to save over 100-man hours of data entry.
• Senior team member in data migration and project SME responsible for complex inventory structures and other deliverables needed for the Army-based program. Developed performance solutions through a Build/Test/Review cycle with Product Owners.
• Analyze and verify the reconciliation and rejection reports generated during the pre-load verification, trial loading, bulk loading, and delta-load stages.
• Using Visual Basic and Custom Macros to develop and successfully run scripts for inventory analysis, project timelines, and database populating and maintenance.
• Ensures that appropriate project documentation is produced throughout the project life cycle utilizing Visio, Enterprise Architecture, and Confluence process flows.
• Provides testing and go-live support resulting in a successful multi-locational rollout.

Business Analyst

Responsibilities:

• Collaborated with VPs, other managers, and external stakeholders to identify and implement changes to systems and processes to increase call center efficiency.
• As a software product owner, me was responsible for all gap and risk analysis, timelines, budgets, and human hours throughout the lifecycle of the program
• Elicited and documented requirements for Web Content Management System that increased efficiency for the business users decreasing time from average call times of 5 minutes to 2 minutes.
• Developed proprietary knowledgebase Wiki for troubleshooting, training, and user documentation and was the primary lead individual for implementation of an internal Knowledge System from concept to execution, including future development and site enhancements
• Documentation includes software architecture, client implementation, BRD, FRD process flows, workflows, swim lanes, use cases and user stories, Web and Wiki Content, SaaS, Google Analytics, Azure, Security Information Logistics, Release management notes, System Architecture, and disaster recovery plans.
• Analyzed end-user software conceptual requirements and needs for multiple architecture (Azure & AWS) platforms and managed project implementations and process improvements. Designed, monitored, evaluated, and modified the system's performance to ensure SLAs were met. Researched and developed innovative, and where possible, streamlined efforts and automated approaches for system administration tasks.
• Created using Google Analytics, a Client, Call Center, and SaaS Dashboards to display metrics and KPIs across the teams to give all users a detailed analysis of their specified interest.
• For implementation and integration initiatives, me was responsible for project planning, scheduling, budget management, and managing risks, issues, and mitigation plans using Project Scheduler, Jira, and online documentation in Confluence.
• Developed and wrote internal Business Requirements Analysis and Security Software documentation demonstrating the essential functions and vast differences of technical features for the functional aspects of dis system. Documentation covered configuration management, database management, requirements analysis, technical design, systematic constraints, and architectural platforms utilizing Salesforce CRM as our primary tool.
• Ensured data gather techniques and integration and back-ups, disaster recovery, and information security are consistent with PCI, PII, and GDPR standards.
• Microsoft SharePoint Administrator manages site enhancements, creating library access, user roles, privileges, and library UI for the multiple document repositories for internal project documentation.
• Work with engineering and quality assurance organizations to establish DevOps culture and processes.
• Expertly plan and allocate resources, developer schedules, and project timelines and foster interns, colleges, and employees for success and innovation and increase productivity.