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Senior It Manager Resume

Morrisville, NC

SUMMARY

  • IT Management professional with extensive experience with IT operations and project management focusing on process optimization, team building and ITIL management principals

TECHNICAL SKILLS

  • Project Management (PMP #1395376)
  • Technical writing
  • Technical training
  • SEO/SEP experience
  • ITIL certified budgeting
  • OSX
  • Windows
  • Linux
  • MS Sharepoint
  • MS Project
  • MS Office Suite

PROFESSIONAL EXPERIENCE

Confidential

Senior IT Manager

Responsibilities:

  • Supported large, multi - platform computing environment with limited staff and resources (1,000+ users and 1,200+ devices)
  • Eliminated redundant services and reduced IT operations budget $30,000 by cutting costs and outsourcing services to other University units and external vendors
  • Expanded storage capacity and functionality by implementing SAN environment using SAMBA, LDAP and Active Directory
  • Implemented charge-back system to manage data storage growth and secure funds for future expansion
  • Implemented multi-tiered help desk and database-driven incident system to maximize man hours and improve customer service

Confidential

IT Manager

Responsibilities:

  • Designed and implemented departmental web site and integrated Cascade CMS to improve communications and provide on-line tools for faculty, staff and students
  • Supervised the implementation and assisted in the design of computing infrastructure, including file services, print services, HPC cluster and incident tracking system
  • Spearheaded efforts to expand and enhance departmental IT staff to address the needs of a large, computationally-advanced user base

Confidential, Morrisville, NC

Web Developer/Marketer

Responsibilities:

  • Increased sales for company employing web marketing tools including web design, trend analysis, direct marketing, brand development, web content management and search engine optimization strategies
  • Designed and maintained concurrently nearly 50 company web sites using cutting edge web technologies, including; PHP, MySQL, HTML, and CSS

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