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Sr Project Manager Resume

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Agoura Hills, CA

PROFESSIONAL EXPERIENCE

Confidential, Agoura Hills, CA

Customer Success Manager

Responsibilities:

  • Develop and maintain relationship wif merchant to drive organic revenue growth through TEMPeffective communication
  • Track and communicate agreements and proposals
  • Strategic roadmap planning for IT
  • Proactively deliver value to merchants through ongoing use and optimization of existing products
  • Liaison between IT and all Business Units
  • Manage IT vendors in reference to escalation from IT or teh Business Units
  • Manage escalation on behalf of merchant account portfolio

Confidential, Burbank, CA

Sr Project Manager

Responsibilities:

  • Manage all project communications and set project milestones
  • Make vital decisions and drive decision - making across all projects
  • Responsible for costing, estimating, and planning projects
  • Product Management experience
  • Delivering and completing project key Milestones and initiatives

Confidential, Glendale, CA

Project Manager

Responsibilities:

  • Manage all project communications and set project milestones
  • Responsible for costing, estimating, and planning projects
  • General understanding of mobile and web technologies
  • Delivering and completing project key Milestones and initiatives
  • Managed 15+ ongoing projects simultaneously, average lifecycle of a single project is 3- 6 months
  • Lead a complex $3M Wireless and UC upgrade project for major school district.
  • Worked across teh organization and provided leadership to a team of 50.
  • Developed status reports, cost estimates, and resource plans.
  • Made vital decisions and drive decision-making across projects

Confidential, Glendale, CA

VP/Director of Operations

Responsibilities:

  • Remotely manage 20 technicians providing operational support of 2000 + PCs and 225 + ATM’s at 125 sites in teh Los Angeles area. Reviewed KPI reports on a daily basis
  • Directed team efforts 50 technicians on multiple projects: XP conversion, ATM upgrades, hardware & software upgrades, email migration, software deployment, opening (15) new financial centers
  • Project leader for First American Bank acquisition, transitioning 100 + financial centers and equipment.
  • Manage overtime costs to minimize overtime costs for $100k annual budget. Consistently delivered under budget results for three consecutive years.
  • Asset management deployment and disposal
  • Project leader for First American Bank acquisition, transitioning 100 financial centers and equipment.
  • Part of teh project management team which was involved in teh One Main closures and also involved in teh One Main email migration.

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