Sr Project Manager Resume
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Agoura Hills, CA
PROFESSIONAL EXPERIENCE
Confidential, Agoura Hills, CA
Customer Success Manager
Responsibilities:
- Develop and maintain relationship wif merchant to drive organic revenue growth through TEMPeffective communication
- Track and communicate agreements and proposals
- Strategic roadmap planning for IT
- Proactively deliver value to merchants through ongoing use and optimization of existing products
- Liaison between IT and all Business Units
- Manage IT vendors in reference to escalation from IT or teh Business Units
- Manage escalation on behalf of merchant account portfolio
Confidential, Burbank, CA
Sr Project Manager
Responsibilities:
- Manage all project communications and set project milestones
- Make vital decisions and drive decision - making across all projects
- Responsible for costing, estimating, and planning projects
- Product Management experience
- Delivering and completing project key Milestones and initiatives
Confidential, Glendale, CA
Project Manager
Responsibilities:
- Manage all project communications and set project milestones
- Responsible for costing, estimating, and planning projects
- General understanding of mobile and web technologies
- Delivering and completing project key Milestones and initiatives
- Managed 15+ ongoing projects simultaneously, average lifecycle of a single project is 3- 6 months
- Lead a complex $3M Wireless and UC upgrade project for major school district.
- Worked across teh organization and provided leadership to a team of 50.
- Developed status reports, cost estimates, and resource plans.
- Made vital decisions and drive decision-making across projects
Confidential, Glendale, CA
VP/Director of Operations
Responsibilities:
- Remotely manage 20 technicians providing operational support of 2000 + PCs and 225 + ATM’s at 125 sites in teh Los Angeles area. Reviewed KPI reports on a daily basis
- Directed team efforts 50 technicians on multiple projects: XP conversion, ATM upgrades, hardware & software upgrades, email migration, software deployment, opening (15) new financial centers
- Project leader for First American Bank acquisition, transitioning 100 + financial centers and equipment.
- Manage overtime costs to minimize overtime costs for $100k annual budget. Consistently delivered under budget results for three consecutive years.
- Asset management deployment and disposal
- Project leader for First American Bank acquisition, transitioning 100 financial centers and equipment.
- Part of teh project management team which was involved in teh One Main closures and also involved in teh One Main email migration.