SUMMARY

• Experienced Infrastructure Technology Professional. 7+ years of Project Management/Coordination experience paired with 15+ years of hands - on technical experience as a System Engineer, Infrastructure Support Engineer, and Technical Support Specialist. Seeking an opportunity to leverage extensive technical and project management experience to improve teh systems and operations of a growing company.

TECHNICAL SKILLS

Operating Systems: Extensive experience with all Microsoft Desktop/Server operating systems and related infrastructure platforms. Experienced with most Linux and Apple operating systems.

Networking: Extensive experience with networking infrastructure and supporting platforms, protocols, and applications.

Applications: Extensive experience with Active Directory, M365/O365, Extensive experience with Enterprise Application installation and configuration. Extensive experience with EMR and Clinical Applications, Extensive experience with Help Desk Software and CRM Solutions.

PROFESSIONAL EXPERIENCE

Confidential

Project Coordinator

Responsibilities:

• Execute environment assessment and project coordination activities for M365/O365 implementation as part of ongoing merger and acquisition activities.
• Assisted Program Manager with documentation and reporting for business and technical teams to develop migration criteria and schedules for ~5,000 mailboxes
• Coordinated scheduling of user cloud transition activities based on user data storage metrics and guidance from executive leadership to ensure seamless migrations of mission critical data and resources.

Confidential

Special Project Coordinator & Technical Support Coordinator

Responsibilities:

• Managed all facets of onboarding and integration of 22 medical imaging centers across teh state of GA.
• Managed all facets of onboarding and integration of Physician Practices into Northside’s existing IT infrastructure.
• Managed a team of 7 Technical Analysts; Analysts were responsible for addressing new employee onboarding, moves, and resolved break-fix tickets. Responsibilities also included procuring required PC hardware and peripherals and managing infrastructure inventory for teh 64 Physician Practice locations within teh Atlanta Support Region. My team was responsible for a 50% overall reduction in response/resolution metrics.
• Collaborated with team of Project Managers from all departments within Northside IT to develop standard Project Management processes with teh goal to create consistency in reporting and documentation throughout teh Project Lifecycle.
• Worked closely with developers to integrate newly standardized Project Management documentation and reporting templates as well as break-fix ticketing procedures to provide real time updates to leadership.
• Managed project to migrate 10,000+ workstations from existing Trend Micro AV to SEP.

Confidential

Project Coordinator & Resource Manager

Responsibilities:

• Duties included coordinating EPIC rollout for Wellstar Health System across 4 hospitals. Managed a team of 6 technicians and coordinated teh installation of EPIC and corresponding applications as well as teh imaging and deployment of additional EPIC workstations as required by EPIC.
• Managed team of 24 technicians to migrate 15000 workstations across teh enterprise. Duties included hiring and managing day-to-day activities of project resources, working with project management team on hardware and application risk analysis, and communicating project status and issues to senior leadership.
• Managed a team of 5 technicians to migrate workstations from Windows Server 2003 to Windows Server 2008.
• Managed a team of 5 technicians to implement Symantec PGP Encryption on all laptop and mobile devices across teh enterprise to bring health system into compliance.

Confidential

Managing Partner & Owner

Responsibilities:

• Technical Managing Partner of teh company.
• Specialized in providing remote telephone and onsite technical services to residential and small business customers.

Confidential

Program Manager

Responsibilities:

• Managed tactical initiatives to reduce costs of Print Optimization program to increase profitability and bring costs into line with teh program’s original objectives.
• My team was responsible for a $3,000,000 per year overall reduction in costs to teh program.

Confidential

System Engineer

Responsibilities:

• Managed project to set up network, upgrade operating systems, and applications on all workstations.
• Setup and configured network printers for clients.

Confidential

System Engineer

Responsibilities:

• Worked on nationwide project at Confidential to upgrade servers and user workstations to Microsoft Windows 2000.
• Also responsible for data migrations, setting up VPN and Dial up remote access solutions loading and configuring applications for clients.

Confidential

Technical Analyst

Responsibilities:

• Duties included troubleshooting a variety of network protocols over Wide Area Networks, Local Area Networks, Internet, Intranet, and Telephony Applications.
• Troubleshooting and configuring a wide variety of credit retrieving applications.
• Performed administration of user Internet accounts for Confidential E-port.
• Identified and resolved errors generated by Confidential and customer applications.
• Performed documentation of all customer trouble calls with resolutions.

Confidential

Installation Service Representative

Responsibilities:

• Installed and implemented POS systems in restaurants, hotels, and petroleum depots.
• Duties included overseeing all facets of installation which included building customer database, installing hardware, training users, and assisting customers through initial “live days”.
• Supported remote clients via telephony software ‘PC Anywhere.’