SUMMARY

• me am a Certified SAFe 5 Practitioner, Product Owner, and Business Analyst, wif over ten years of experience managing requirements in teh Telecom/Call Center/Software industry.
• me am a dedicated project leader who provides exceptional customer service, project planning, organization, time management, and coordinate operational proficiency wif a hands - on approach and outstanding commitment to follow through wif every project.

• Outstanding communication skills, close attention to detail, strong organizational skills, wif a persuasive tone.
• Requirements Analysis, Product Management, and experience delivering large-scale software development projects on time and on or under hours.
• By TEMPeffectively collaborating, simplifying, leading, and coaching multiple Scrum teams being able to drive teh adoption and enforcement of Scrum rules for Scrum methodologies SAFE Agile.
• A leader of development teams from project start throughout teh delivery of products utilizing Agile Methodology, me ensure my teams from over-commitment and manage our backlog, prioritizing resolution of defects/bugs as evidenced by teh on-time delivery for MVP and over 20 major initiatives.
• me am highly skilled wif all products of MS Office 365, SharePoint Admin, Confidential Cloud, Project Scheduler, Azure DevOps, Jira, Kanban, Scrum, Confluence, Enterprise Architect, Visio, MySQL, TFS, Adobe Illustrator, Snagit, Photoshop, Knowledgebase, Wiki Management, PeopleSoft, Tableau, Adobe Technical Communications Suite and Open Text. In addition, me create User Interface mockups based on business requirements illustrations using Visio diagrams or graphics manipulation.
• Worked closely wif product managers and developers in backlog management to support teh continuous delivery of features.
• Strong work ethic wif a dedication to project completion and on-time commitment.
• Analyze and isolate issues causing system inefficiencies and recurring problems to develop new strategies and solutions.

PROFESSIONAL EXPERIENCE

Sr. Product Owner

Confidential

Responsibilities:

• Acted as liaison between business and IT teams to refine teh product and in corporate features based on requirements.
• Partners wif IT and product leadership to drive and manage teh solution development process and ensure teh product team understands teh direction and vision.
• Collaborated wif teams to discover and deliver teh best solution to teh market presented by teh business's project manager.
• Created and maintained teh solution vision, roadmap, and backlog of work through teh project's life cycle.
• Translated features into user stories wifin teh team's backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder's requirements.
• Articulated product vision and user stories in a way understandable to development teams.
• Managed backlog of user stories for three products simultaneously.
• Established user story acceptance criteria and refined stories wif Scrum teams.
• Created Sprint Release Plans wif input from development teams.
• Applied Safe/Scrum Agile methods and processes to promote a disciplined and transparent project management process.

Agile Product Owner

Confidential

Responsibilities:

• Worked closely wif operations and systems staff to define requirements, test criteria, and success factors.
• Writes and User Stories using Azure DevOps for user acceptance testing based on upcoming application releases for Confidential Cloud solutions and other CRM products.
• Documents and tracks issues using One Note related to testing or teh application to work towards a remedy.
• Examines and resolves problems wif workflow or defects in data, software, and procedures.
• Writes BRDs, FRDs, Gap analysis, Vision Documents, User Documentation, and other BI reporting documentation.
• Prioritize requirements wifin Product backlog by partnering wif other Product POs.
• Groom teh user stories wif non-product Agile Teams.
• Leads Gap Analysis between requirements and Product baseline by partnering wif teh Product teams.
• Use solid analytical reasoning to understand end users' requirements and assist teh business analyst team transform them into operational applications.
• Analyze business processes for inefficiencies.
• Escalate issues and triage wif development teams as needed to research problems associated wif deployed computer applications.
• Maintains documented processes, procedures, and reports for all related work tasks using MS Teams and Azure DevOps.
• Assists in coordinating business analyst projects and providing support to other team members.

Business Analyst

Confidential, Orlando, FL

Responsibilities:

• Worked directly wif customers to gather and write Business Requirements Document (BRD) and Functional Requirements Document (FRD) for Confidential VMS software. Wrote business documentation demonstrating teh essential functions and vast differences of technical features for teh functional aspects of a client-specific system.
• Authored additional Business Requirements Document (BRD), Functional Requirement Document (FRD), and Use Case Specifications dat covered configuration management, database management, requirements study, technical design systematic constraints, and architectural platforms.
• Drive process improvement projects or re-engineering by documenting and analyzing business processes and works wif business teams to identify gaps and remediation plans.
• Created Requirements Specifications, Use Case Diagrams, High Level and Detailed Process Flows, Robustness Diagrams, and Domain Model and standardized a process template dat decreased requirements gathering and analysis time by 50%. Created User Stories based on contract requirements dat illustrated teh intent of software functionality, scope and ensured stories were ready for deployment and implementation.
• Project planning and research for upcoming projects and gap analysis.
• Worked wif customers to ensure BRD and FRD efforts met teh business requirements. As a result, providing teh program exceeded teh needs of teh end-users, and quality and resource commitments are met.

Sr. Business Systems Digital Analyst

Confidential, Orlando, FL

Responsibilities:

• Customer-facing requirements lead. Managed and supported teh review of digital data quality standards. Utilizing a legacy data migration tool integrated over four million line items of digital data in 3 months to preserve historical data analysis. Facilitated project to Agile methodology to gauge program transparency and maximize efficiency.
• me has worked wif stakeholders to create storyboards and build custom dashboards using Salesforce and funnel creation for implementation.
• Using Open Text ECM across teh ATMP program, me worked wif PMO offices for invoicing, lifecycle management, procurement, analytics, and defense for teh Office 365 conversion.
• Performed data mapping based on user trends and analysis of teh legacy system and created new ad-hoc reports to visualize data and track KPIs using Tableau.
• Release Management of over four sprints per month. Including testing, backlog, and QA.
• Created custom data fields to scale based on test groups via API feedback during development using wireframes and layouts.
• Developed and authored strategies, processes, and guidelines dat once implemented an overall simplified program to save over 100-ma hours of data entry.
• Senior team member in data migration and project SME responsible for complex inventory structures and other deliverables needed for teh Army-based program. Developed performance solutions through a Build/Test/Review cycle wif Product Owners.
• Analyze and verify teh reconciliation and rejection reports generated during teh pre-load verification, trial loading, bulk loading, and delta-load stages.
• Using Visual Basic and Custom Macros to develop and successfully run scripts for inventory analysis, project timelines, and database populating and maintenance.
• Ensures dat appropriate project documentation is produced throughout teh project life cycle utilizing Visio, Enterprise Architecture, and Confluence process flows.
• Provides testing and go-live support resulting in a successful multi-locational rollout.

Business Analyst

Confidential

Responsibilities:

• Collaborated wif VPs, other managers, and external stakeholders to identify and implement changes to systems and processes to increase call center efficiency.
• As a software product owner, me was responsible for all gap and risk analysis, timelines, budgets, and huma hours throughout teh lifecycle of teh program
• Elicited and documented requirements for Web Content Management System dat increased efficiency for teh business users decreasing time from average call times of 5 minutes to 2 minutes.
• Developed proprietary noledgebase Wiki for troubleshooting, training, and user documentation and was teh primary lead individual for implementation of an internal Knowledge System from concept to execution, including future development and site enhancements
• Documentation includes software architecture, client implementation, BRD, FRD process flows, workflows, swim lanes, use cases and user stories, Web and Wiki Content, SaaS, Google Analytics, Azure, Security Information Logistics, Release management notes, System Architecture, and disaster recovery plans.
• Analyzed end-user software conceptual requirements and needs for multiple architecture (Azure & AWS) platforms and managed project implementations and process improvements. Designed, monitored, evaluated, and modified teh system's performance to ensure SLAs were met. Researched and developed innovative, and where possible, streamlined efforts and automated approaches for system administration tasks.
• Created using Google Analytics, a Client, Call Center, and SaaS Dashboards to display metrics and KPIs across teh teams to give all users a detailed analysis of their specified interest.
• For implementation and integration initiatives, me was responsible for project planning, scheduling, budget management, and managing risks, issues, and mitigation plans using Project Scheduler, Jira, and online documentation in Confluence.
• Developed and wrote internal Business Requirements Analysis and Security Software documentation demonstrating teh essential functions and vast differences of technical features for teh functional aspects of this system. Documentation covered configuration management, database management, requirements analysis, technical design, systematic constraints, and architectural platforms utilizing Salesforce CRM as our primary tool.
• Ensured data gather techniques and integration and back-ups, disaster recovery, and information security are consistent wif PCI, PII, and GDPR standards.
• Microsoft SharePoint Administrator manages site enhancements, creating library access, user roles, privileges, and library UI for teh multiple document repositories for internal project documentation.
• Work wif engineering and quality assurance organizations to establish DevOps culture and processes.
• Expertly plan and allocate resources, developer schedules, and project timelines and foster interns, colleges, and employees for success and innovation and increase productivity.