Disaster Recovery Resiliency Program Manager Resume
SUMMARY
- Experienced Project Manager who successfully launched and directed IT projects and service offerings utilizing solid leadership and communication skills.
- Disaster Recovery Experience working directly wif DR procedures, policies, and strategies.
- Responsible for leading enterprise projects related to the development and governance of business continuity and disaster recovery across four corporate datacenters.
- Extensive Auditing of all Business Applications to mitigate risks and guarantee failover wifin compliance mandates.
- Formal DR plan development, timelines & Tabletop reviews. Coordinated of all DR testing.
- Expertise in working wif Technology and Infrastructure Teams for Recovery Strategies, DR\BCP testing, Security Compliance, Risk Assessment, Business Impact Analysis.
- Excellent interpersonal and communication skills.
TECHNICAL SKILLS
Telecommunications: System Migrations/Integrations, NEAX2400, VOIP, Adtran, PictureTel, TCIP/IP, PRI, BRI
Insurance: Personal Auto Liability, Bodily Injury, Subrogation
Hospitality: Accounts Receivable, General Ledger, Accounts Payable, General Management, Franchise & Operations Management, General Liability, Purchasing & Inventory Control, Vendor Management, Product & Quality Control. Point of Sale equipment
Documentation: Formal DR Plans (DRP, DRER, DREP), Business Continuity Plans, Audit Report Responses, Risk Assessment & Mitigation, Postmortem Reports, SOW’s, RFP, RFQ, Risk KPI’s, Application Recovery Guides, Technical Recovery Guides, and self - evaluation compliance Metrics
Professional Services: Formal DR Planning & Development, Project Management, Business Continuity Plans, KPI & Metrics Development, Tabletops, ISO9000
Project Management: Technical Development Teams, Multiple Project Teams, Large Scale Global Projects
Methodologies: Quality Management, Agile, SCRUM, Trello, SOX, HIPPA
IT-DR: Internet, Web Hosting, Citrix, Mid-Range Servers, Resiliency Orchestration, Cristie, SRM, Global Mirror, AD, Desktop, Mainframe, SQL, Oracle, DFS, NAS, SAN.
PROFESSIONAL EXPERIENCE
Confidential
Disaster Recovery Resiliency Program Manager
Responsibilities:
- Accountable for managing DR Operations and Recovery for Strategic Outsource Customer.
- Responsible for development and maintenance of documents (DRP, SOP, ARG, TRG, DRER, DREP)
- Primary customer for contractual requirements delivery of RTO/RPO/SLA/KPI.
- RPM for Confidential Orchestration Tool developing Workflows and DR Implementation of recovery solutions.
- Accountable for Audit Tabletops, Results and Follow up solutions for exposures.
- Project Manage multiple DR Exercises including coordination of all GTS Delivery Teams.
- Completion both Pre and Post documentation and Audit Metrics for each DR Exercise.
- Develop the action plan to follow-up and close all outstanding actions from DR exercises.
- Extensive work wif 3rd party vendors in resolution of technical recovery issues.
- Customer POC to lead the recovery effort in the event of an outage emergency.
Confidential
Service Delivery Program Advisor
Responsibilities:
- Conducted & Deployed DR Exercises for Confidential GTS Customers.
- Primary customer for contractual requirements.
- Apply contract overages and working exceptions based off SOW.
- Understanding of numerous customer topology and IT Architecture.
- Coordination of leased equipment and resource availability across of all delivery teams.
- Develop the action plan to follow-up and close all outstanding actions from exercise.
- POC for Confidential Medallia Process.
Confidential
Service Project Manager
Responsibilities:
- Project Manager support for NRTL Field Engineering projects medium to complex.
- Manage engineer scheduling and calendars.
- Primary Customer Interface for all aspects of project.
- Tracking tasks and managing deliverables cross departments.
- Responsible for travel, billing, and expenses.
- Support and resolution of billing issues, and technical delays.
- Provide reports to management and customers.
- Forecasting department revenue.
Confidential
General Manager
Responsibilities:
- Managed staff, daily banking activities, scheduling, order entry, specials, vendors, hiring and training.
- Ordering of beer, wine, liquor, US foods and maintaining relationships wif vendors.
- Responsible for revenue growth, profitability, loss accountability and beer, wine, liquor costs.
- Primary interface to customers and staff.
- Purchasing & Inventory control of beer, wine, liquor, along wif maintaining relationships wif vendors.
- Responsible for Accounts Payable/Receivable. Operating Expenses, P&L and BOH Labor costs.
- Develop plan, conduct audits, variance analyses, process payroll and payroll tax reports.
- Responsible for enforcing franchise Standard of Operational Procedures.
- Streamlined POS Systems for increase productivity and inventory control.
- Increased sales consistently from time of service along wif streamlining processes.
Confidential
Project Manager
Responsibilities:
- Directed and managed onsite PBX contractors and Connected Reps services.
- Support sales reps in opening new accounts and upgrading existing service.
- Responsible for setting up network, voice, and data during campaigns.
- Responsible for project implementation, scheduling, project timeline and coordination of all moves, add and changes association wif office relocations.
- Completed customer transition procedures, training, and SLA acceptance.
Confidential
Project Manager
Responsibilities:
- Contractor responsible for managing and streamlining their wireless initiative.
- Provided project management coordination wifin departments and vendors during transition.
- Completed cell phone and pager deactivation-coordinated storm activations.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Vendor management to establish SLA requirements, warranty requirements and support guidelines.
- Developed inventory control and training for transition.
Confidential
Principal Project Manager
Responsibilities:
- Primary interface to ICS clients to coordinate, complete and ensure success for all projects.
- Responsible for completion of projects wif an emphasis on customer satisfaction and ICS profitability.
- Created project plans to determine timeframe, funding limitations, staffing requirements and allotment of available resources to various phases of project.
- Prepared project reports for management and clients including financial reports, invoices for service provided and accountable for project profitability.
- Responsible for growth of existing customers along wif supporting sales effort for new clients.
- Created RFP, SOW, Proposals working wif sales during discovery phase.
- Technical Support of National Video Implementation for EPA sites.
- Installed and upgraded 52 Nationally PictureTel Video Units.
- Consult wif EPA for purchases, network access and cost-effective ways to provide video.
- Project Manager of new installs/upgrades; site survey, project plans and statements of work.
- Supply video installation, maintenance, and training.
- Project Manager for ISO9000 Certification.
- Provision necessary PBX, network lines, switches, and video units.