SUMMARY

• Experienced Project Manager who successfully launched and directed IT projects and service offerings utilizing solid leadership and communication skills.
• Disaster Recovery Experience working directly wif DR procedures, policies, and strategies.
• Responsible for leading enterprise projects related to the development and governance of business continuity and disaster recovery across four corporate datacenters.
• Extensive Auditing of all Business Applications to mitigate risks and guarantee failover wifin compliance mandates.
• Formal DR plan development, timelines & Tabletop reviews. Coordinated of all DR testing.
• Expertise in working wif Technology and Infrastructure Teams for Recovery Strategies, DR\BCP testing, Security Compliance, Risk Assessment, Business Impact Analysis.
• Excellent interpersonal and communication skills.

TECHNICAL SKILLS

Telecommunications: System Migrations/Integrations, NEAX2400, VOIP, Adtran, PictureTel, TCIP/IP, PRI, BRI

Insurance: Personal Auto Liability, Bodily Injury, Subrogation

Hospitality: Accounts Receivable, General Ledger, Accounts Payable, General Management, Franchise & Operations Management, General Liability, Purchasing & Inventory Control, Vendor Management, Product & Quality Control. Point of Sale equipment

Documentation: Formal DR Plans (DRP, DRER, DREP), Business Continuity Plans, Audit Report Responses, Risk Assessment & Mitigation, Postmortem Reports, SOW’s, RFP, RFQ, Risk KPI’s, Application Recovery Guides, Technical Recovery Guides, and self - evaluation compliance Metrics

Professional Services: Formal DR Planning & Development, Project Management, Business Continuity Plans, KPI & Metrics Development, Tabletops, ISO9000

Project Management: Technical Development Teams, Multiple Project Teams, Large Scale Global Projects

Methodologies: Quality Management, Agile, SCRUM, Trello, SOX, HIPPA

IT-DR: Internet, Web Hosting, Citrix, Mid-Range Servers, Resiliency Orchestration, Cristie, SRM, Global Mirror, AD, Desktop, Mainframe, SQL, Oracle, DFS, NAS, SAN.

PROFESSIONAL EXPERIENCE

Confidential

Disaster Recovery Resiliency Program Manager

Responsibilities:

• Accountable for managing DR Operations and Recovery for Strategic Outsource Customer.
• Responsible for development and maintenance of documents (DRP, SOP, ARG, TRG, DRER, DREP)
• Primary customer for contractual requirements delivery of RTO/RPO/SLA/KPI.
• RPM for Confidential Orchestration Tool developing Workflows and DR Implementation of recovery solutions.
• Accountable for Audit Tabletops, Results and Follow up solutions for exposures.
• Project Manage multiple DR Exercises including coordination of all GTS Delivery Teams.
• Completion both Pre and Post documentation and Audit Metrics for each DR Exercise.
• Develop the action plan to follow-up and close all outstanding actions from DR exercises.
• Extensive work wif 3rd party vendors in resolution of technical recovery issues.
• Customer POC to lead the recovery effort in the event of an outage emergency.

Confidential

Service Delivery Program Advisor

Responsibilities:

• Conducted & Deployed DR Exercises for Confidential GTS Customers.
• Primary customer for contractual requirements.
• Apply contract overages and working exceptions based off SOW.
• Understanding of numerous customer topology and IT Architecture.
• Coordination of leased equipment and resource availability across of all delivery teams.
• Develop the action plan to follow-up and close all outstanding actions from exercise.
• POC for Confidential Medallia Process.

Confidential

Service Project Manager

Responsibilities:

• Project Manager support for NRTL Field Engineering projects medium to complex.
• Manage engineer scheduling and calendars.
• Primary Customer Interface for all aspects of project.
• Tracking tasks and managing deliverables cross departments.
• Responsible for travel, billing, and expenses.
• Support and resolution of billing issues, and technical delays.
• Provide reports to management and customers.
• Forecasting department revenue.

Confidential

General Manager

Responsibilities:

• Managed staff, daily banking activities, scheduling, order entry, specials, vendors, hiring and training.
• Ordering of beer, wine, liquor, US foods and maintaining relationships wif vendors.
• Responsible for revenue growth, profitability, loss accountability and beer, wine, liquor costs.
• Primary interface to customers and staff.
• Purchasing & Inventory control of beer, wine, liquor, along wif maintaining relationships wif vendors.
• Responsible for Accounts Payable/Receivable. Operating Expenses, P&L and BOH Labor costs.
• Develop plan, conduct audits, variance analyses, process payroll and payroll tax reports.
• Responsible for enforcing franchise Standard of Operational Procedures.
• Streamlined POS Systems for increase productivity and inventory control.
• Increased sales consistently from time of service along wif streamlining processes.

Confidential

Project Manager

Responsibilities:

• Directed and managed onsite PBX contractors and Connected Reps services.
• Support sales reps in opening new accounts and upgrading existing service.
• Responsible for setting up network, voice, and data during campaigns.
• Responsible for project implementation, scheduling, project timeline and coordination of all moves, add and changes association wif office relocations.
• Completed customer transition procedures, training, and SLA acceptance.

Confidential

Project Manager

Responsibilities:

• Contractor responsible for managing and streamlining their wireless initiative.
• Provided project management coordination wifin departments and vendors during transition.
• Completed cell phone and pager deactivation-coordinated storm activations.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Vendor management to establish SLA requirements, warranty requirements and support guidelines.
• Developed inventory control and training for transition.

Confidential

Principal Project Manager

Responsibilities:

• Primary interface to ICS clients to coordinate, complete and ensure success for all projects.
• Responsible for completion of projects wif an emphasis on customer satisfaction and ICS profitability.
• Created project plans to determine timeframe, funding limitations, staffing requirements and allotment of available resources to various phases of project.
• Prepared project reports for management and clients including financial reports, invoices for service provided and accountable for project profitability.
• Responsible for growth of existing customers along wif supporting sales effort for new clients.
• Created RFP, SOW, Proposals working wif sales during discovery phase.
• Technical Support of National Video Implementation for EPA sites.
• Installed and upgraded 52 Nationally PictureTel Video Units.
• Consult wif EPA for purchases, network access and cost-effective ways to provide video.
• Project Manager of new installs/upgrades; site survey, project plans and statements of work.
• Supply video installation, maintenance, and training.
• Project Manager for ISO9000 Certification.
• Provision necessary PBX, network lines, switches, and video units.