SUMMARY

• Over 13 years of experience in Information Technology Industry.
• Over 17 years of experience in Project/Program Management.
• Extensive experience with program and project management, SDLC, system design and implementation, networks, infrastructure optimization, consolidation and management and data centers build out, and migrations.
• Experienced in managing budget up to $ 46 M and resources up to 75.
• PMP Certified Project Manager.

TECHNICAL SKILLS

Microsoft Business Suite: Windows, Excel, Word, Visio, Project, and PowerPoint, Share Point, Enterprise Project Manager, Minitab, Igrafx, SharePoint, Basecamp, Salesforce, JIRA, PRISM, Confidential Communicator, Communication Manager, Customer Manager Systems (CMS), Remedy, Clarify, J.D. Edwards, Ariba, ADP, HP Manager, Primavera P3, Workbench, Timberline, EZ MAP, AutoCAD

PROFESSIONAL EXPERIENCE

Confidential, Nashville, TN

IT Program/Project Manager

Responsibilities:

• Independently planned projects or pursuits of medium to high complexity typically within a team or across teams within an area and assisted where appropriate with efforts of higher complexity.
• Made project staffing recommendations and tracked assignments and utilization for projects of medium to high complexity.
• Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas.
• Oversees and provides guidance to teh personnel responsible for teh organization's portfolio of projects to ensure on - time delivery of projects to various BSA stakeholders
• Provides leadership, coaching, training, and integrated talent management for all PMO employees to promote teh continued development of teh team.
• Maintains teh efficiency of important aspects of teh project management process such as planning, scheduling, and budget and risk assessment to minimize any deviations to forecasted time.
• Resolves issues Confidential teh project/team level to minimize any delays to a project’s expected timeline or delivery
• Ensures project quality and compliance to SDF to deliver projects on time to BSA stakeholders.
• Manages PM/PPM capacity to ensure high utilization rates of available employee resources
• Accountable for end-to-end SDF processes to ensure projects are efficiently and consistently delivered on time to BSA stakeholders.
• Integrates PMO policies with IT Business process controls to ensure dat policies and resulting outcomes are aligned with teh overall IT strategy

Confidential, Nashville, TN

Technical Project Manager

Responsibilities:

• Manage enterprise technology projects through all SDLC phases from project initiation to implementation.
• Independently planned projects or pursuits of medium to high complexity typically within a team or across teams within an area and assisted where appropriate with efforts of higher complexity.
• Made project staffing recommendations and tracked assignments and utilization for projects of medium to high complexity.
• Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas
• General understanding of construction principles and practices
• Acting as Technical Team Lead takes responsibility for client satisfaction on project deliverables
• Perform complex data analysis and data mapping
• Evaluate teh adequacy and effectiveness of controls in computerized and related manual systems on development
• Lead enterprise technology projects and initiatives with broad scope and high impact to Retail Finance Contact Centers
• Delivered include Wi-Fi upgrade, WAN/LAN upgrade plus a number of other hardware and software upgrades and installations verseeing day-to-day operations of 24/7 carrier grade wireless network; responding to issues due to scheduled maintenance and break/fix;
• Ensuring adequate network monitoring and maintaining network stability
• Network performance analysis & regular reporting to various management groups
• Manage teh punch list and closeout process through Functional Installation Check-out acceptance
• Accountable for delivery of IT Retail Finance Operation/Collections programs per schedule and within budget
• Oversee contractor installation methods to assure quality and safety is maintained.
• Lead development teams, including offshore personnel, to ensure projects meet business requirements, architectural and security standards and are delivered on time and without defect
• Prepare and submit all required reports to teh customer
• Participate in IT technical project development meetings and provide input on possible solutions, pit falls, and issues regarding initiatives to teh customer

Confidential, Nashville, TN

Technical Project Manager

Responsibilities:

• Independently planned projects or pursuits of medium to high complexity typically within a team or across teams within an area and assisted where appropriate with efforts of higher complexity.
• Made project staffing recommendations and tracked assignments and utilization for projects of medium to high complexity.
• Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas
• Responsible for teh installation of voice and data network infrastructure to support Wi-Fi deployment installation
• Oversee contractor installation methods to assure quality and safety are maintained
• Manage teh punch list and closeout process through Functional Installation Check-out acceptance
• Acting as Technical Team Lead takes responsibility for client satisfaction on project deliverables
• Perform complex data analysis and data mapping
• Evaluate teh adequacy and effectiveness of controls in computerized and related manual systems on development
• Manage subcontractors and client vendors on construction delivered include Wi-Fi upgrade, WAN/LAN upgrade plus a number of other hardware and software upgrades and installations
• Prepare and submit all required reports to teh customer
• Participate in IT technical project development meetings and provide input on possible solutions, pit falls, and issues regarding initiatives to teh customer
• Developed and implemented solutions on teh Confidential phone systems and other assigned adjunct technologies such as Confidential CMS, Netcall QueueBuster, Confidential Modular messaging, etc. in support of projects, requests, and incidents.
• Developed and implemented standards for phone/ACD systems implementation, operation, documentation, changes.
• Implemented a new hosted data center with associated operations procedures and upgrades.
• Developed and utilized remote on-site isolation, diagnostic, and resolution tools.
• Documented all configuration and solution designs according to defined standards.
• Interfaced with external maintenance, service, and outsourcing vendors.
• Collaborated with architecture and infrastructure design teams to determine cost efficient and optimized technology solutions.
• Managed application development and business to determine service requirements and service levels.
• Manage integration of all elements of technology rollout such as hardware, software, network and applications
• Made suggestions for using resources more effectively and coordinated / negotiated staffing changes with managers.
• Align individual and corporate objectives.
• Create a culture driven by producing value and achieving stable and consistent communication of performance Confidential all levels.
• Enhance individual development and quality of life by facilitating creativity and empowerment.
• Responsible to ensure dat all team members follow SDLC processes so dat code meets business requirements, company standards, and quality expectations.
• Coordinates and supports after hours’ tasks as required by teh department's scope and deliverable timelines.
• Drives teh creation of processes and procedures with input from business teams, development, and IT Support.
• Develops and maintains expertise in teh application and use of systems, tools, and processes within teh department's scope.
• Tracked and documented completion of work plan activities, adhering and aligning to prescribed standards for status reporting, resource procurement, etc. for projects or pursuits of medium to high complexity.
• Managed medium to high complexity projects according to plan; measure, monitor, and report progress Confidential defined points to ensure teh project is delivered on time, within budget and in compliance with government/project processes.

Confidential, Northbrook, IL

Voice Program/Project Manager

Responsibilities:

• Independently planned projects or pursuits of medium to high complexity typically within a team or across teams within an area and assisted where appropriate with efforts of higher complexity.
• Made project staffing recommendations and tracked assignments and utilization for projects of medium to high complexity.
• Developed and implemented solutions on teh Confidential phone systems and other assigned adjunct technologies such as Confidential CMS, Netcall QueueBuster, Confidential Modular messaging, etc. in support of projects, requests, and incidents.
• Managed multiple vendors for installation of voice and data cabling for teh deployment to support Wi-Fi deployment project
• Developed and implemented standards for phone/ACD systems implementation, operation, documentation, changes.
• Oversee contractor installation methods to assure quality and safety are maintained
• General understanding of construction principles and practices
• Manage subcontractors and client vendors on construction
• Developed and utilized remote on-site isolation, diagnostic, and resolution tools.
• Documented all configuration and solution designs according to defined standards.
• Interfaced with external maintenance, service, and outsourcing vendors.
• Collaborated with architecture and infrastructure design teams to determine cost efficient and optimized technology solutions. verseeing day-to-day operations of 24/7 carrier grade wireless network; responding to issues due to scheduled maintenance and break/fix;
• Managed application development and business to determine service requirements and service levels.
• Manage integration of all elements of technology rollout such as hardware, software, network, and applications
• Made suggestions for using resources more effectively and coordinated / negotiated staffing changes with managers.
• Tracked and documented completion of work plan activities, adhering and aligning to prescribed standards for status reporting, resource procurement, etc. for projects or pursuits of medium to high complexity.
• Managed medium to high complexity projects according to plan; measure, monitor, and report progress Confidential defined points to ensure teh project is delivered on time, within budget and in compliance with government/project processes.
• Resolved conflicts and competing demands and modify tasks, sequencing, and resourcing as appropriate to maintain progress.
• Monitored and tracked medium to high complexity project budgets.
• Anticipated and identified risks, issues and change requests and issues dat are internal and external to teh project following teh appropriate structured methodology.
• Documented and tracked resolution of project issues, risks, and change requests; Resolved and escalated issues, risks and change requests as appropriate.
• Created and delivered project communication materials for team members, supervisors, and business partner for projects of moderate complexity.
• Developed positive relationships and share information with project or pursuit members and interfacing teams.
• Managed relationships with sponsors / stakeholders through effective management of communications.
• Developed and leveraged appropriate technical, functional, or business noledge to support teh successful development of business partner / user solutions.
• Coached and developed team members in support of teh achievement of project objectives.
• Provided feedback to managers of project team members on project performance for inclusion in teh overall performance management process.
• Set goals and objectives, and provide feedback for a given project with project team members.
• Managed essential BAU projects such as Storage and Archiving, Disaster Recovery WAN/LAN/Wi-Fi/telephony connections, upgrades, and renewals.
• Implemented a new hosted data center with associated operations procedures and upgrades.

Confidential, Huntsville, AL

Enterprise Project Manager

Responsibilities:

• Project Managed external partners in teh execution of tasks dat include teh vendor selection process (RFP, RFQ) required for teh implementations of a Fiber Optic Access Initiative (FAI) project.
• Managed project team members and vendors.
• Manager for teh Salesforce Center of Excellence.
• Provided technical abilities, in web technologies; Mobile and Salesforce focused initiatives.
• Managed teh design, delivery, and migration of a hybrid AAV/Microwave transport network.
• Develops overall safety plan
• Managed multiple vendors for installation of voice and data cabling for teh deployment to support Wi-Fi deployment project
• General understanding of construction principles and practices
• Developed, maintained, and distributed standard project management deliverables for teh successful launch of FAI equipment. Total Access-5000, TA-3000, OPTI-6100, Flash Wave-4100 systems.
• Project responsibilities included: planning, scheduling, resolution to issues encountered throughout teh lifecycle of teh FAI project by maintaining action log, meeting minutes, risks assessment and contingencies plans.
• Enterprise level experience with CMS and CRM.
• Project managed teh budget associated with dis project, ongoing releases through internal processes as necessary.
• Manage subcontractors and client vendors on construction
• Full Life Cycle Software Application Development Support included: Configuration Management, Commercial off Teh-Shelf (COTS) Integration and Software Consulting and Planning Assessment.
• Experienced managing Data Center Operations similar in size and scope to dat of teh TOR, to include, Confidential a minimum, teh following data center operations activities:
• Evaluated technologies, current and proposed frameworks, architectures, and standards (such as SAML, OAuth, and OpenID)
• Responsible for teh installation of voice and data network infrastructure to support Wi-Fi deployment installation
• Facilitates of all aspects of teh Scrum framework, including sprint planning sessions, backlog grooming sessions, daily scrums, sprint reviews and sprint retrospectives
• Maintains teh Scrum team capacity plan, Scrum board, sprint backlog, velocity charts and burn down charts
• Identifies and halps remove impediments to teh success of teh Sprint.
• Identifies and communicates potential risks to teh completion of teh Sprints, including resources, costs, and systems. Recommends appropriate solutions.
• Implemented and analyzed solutions, architectures, and standards (such as SAML, OAuth, and OpenID).
• Conducted IT Project risk reviews and independent verification and validation.
• Managed global teams (offshore/onshore.)
• Negotiating labor prices with 3rd party vendors and hardware prices with hardware vendors
• Managed deployment, install, integrate, and migrate teh existing copper backhaul network to a new microwave network supporting 3G and 4G technology.
• Contribute to design of network architecture (WAN, LAN and related services)
• Research, recommend and contribute to socializing technology plans and standards
• Developed market specific designs, project plans, dependencies and essential process/documentation, MOPs, staffing requirements/plans.
• Maintained broad based technical and solutions noledge in key data center infrastructure optimization and solution areas:
• Cloud strategy
• Data Center strategy, capacity, migration/consolidation, transformation
• Platform Optimization: virtualization (VMware, MSFT, Xen, etc.); OS:Windows/Linux
• Data Management included: storage optimization, consolidation, data protection
• Data Center Facilities Efficiency included: design/layout, power and cooling, energy efficiency, operations best practices.
• Services Management: ITIL v3 processes, best practices; virtualization/cloud transformation

Confidential, Hattiesburg, MS

Senior Project Manager

Responsibilities:

• Ensured project manager development and continued successful performance.
• Managed application development and business to determine service requirements and service levels
• Developed project management practices.
• Managed integration of all elements of technology rollout such as hardware, software, network and applications.
• Responsible for development engineering management and technical direction for network communications systems.
• Manage subcontractors and client vendors on construction
• Responsible for IT financial planning and budgeting
• Managed geographically distributed teams, off-shore development teams and third-party vendors (for example, software vendors, hardware vendors, photo vendors, content providers.)
• Managed multiple medium complexity or leads a large highly complex Global eCommerce projects
• Provided and supported teh implementation of business solutions.
• Modeled compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
• Responsible for teh installation of voice and data network infrastructure to support Wi-Fi deployment installation
• General understanding of construction principles and practices
• Facilitates of all aspects of teh Scrum framework, including sprint planning sessions, backlog grooming sessions, daily scrums, sprint reviews and sprint retrospectives
• Maintains teh Scrum team capacity plan, Scrum board, sprint backlog, velocity charts and burn down charts
• Identifies and halps remove impediments to teh success of teh Sprint.
• Identifies and communicates potential risks to teh completion of teh Sprints, including resources, costs, and systems. Recommends appropriate solutions.
• Demonstrated up-to-date expertise in Project Management and applies dis to teh development, execution, and improvement of action plans.

Confidential, Alpharetta, GA

Cell Transport/Construction Project Manager

Responsibilities:

• Project Manager dat lead Customer Care project initiatives to analyze customer’s networks, utilization, networking products, solutions, and deployment services using waterfall/agile methodologies.
• Supported Confidential & Confidential Mobility projects to upgrade from T-1 to Ethernet.
• Budget was between $3 - 10 million.
• Managed global teams (offshore/onshore.)
• Qualifying and contracting subcontractors
• Prior experience with Salesforce applications implementations (not CRM.)
• Prior experience developing Mobile applications and app deployment.
• Responsible for teh installation of voice and data network infrastructure to support Wi-Fi deployment installation
• Created splice documentation, string diagrams, splice schematics, and graphical maps for VoIP, Optical OSP upgrades, interconnects, and municipal INET’s. dis would include FSA, Digital Rings, Analog Rings, and Interconnects.
• Created reports for Senior Management in CTS, BROGE, Access Ordering, and Integrate Work Order System.
• Material management included tracking, shortage escalation, and field requisition submission.
• Develops overall safety plan
• Responsible for teh installation of voice and data network infrastructure to support Wi-Fi deployment installation
• Coordinate material delivery
• General understanding of construction principles and practices
• Manage subcontractors and client vendors on construction verseeing day-to-day operations of 24/7 carrier grade wireless network; responding to issues due to scheduled maintenance and break/fix;
• Developed and provided project Statements of Work, including input from Clients Delivery organizations.
• Planned, scheduled, and coordinated teh activities of multiple project contributors in teh course of delivering teh products and services. Chair or attend customer meetings.
• Planned, scheduled, and coordinated teh activities of multiple project contributors in teh course of delivering teh products and services.
• Negotiating labor prices with 3rd party vendors and hardware prices with hardware vendors
• Managed teh design, delivery, and migration of a hybrid AAV/Microwave transport network.
• Manage turnkey design build and plan & spec. projects from estimate to project closeout
• Used management tools such as Microsoft Project to communicate project schedules and activities.
• Managed existing copper T1 backhaul and will include teh capacity (average 300 Mbps) to carry all teh CDMA, as well as teh new LTE, and WiMax traffic.
• Assessed and controlled charges to teh agreed site design.
• Ensured only customer s approved materials are installed on teh project.
• Managed deployment, install, integrate, and migrate teh existing copper backhaul network to a new microwave network supporting 3G and 4G technology.
• Developed market specific designs, project plans, dependencies and essential process/documentation, MOPs, staffing requirements/plans.
• Was responsible for core architecture, implementation, support, and special projects associated to a Data Center cloud.
• Managed multiple vendors for installation of voice and data cabling for teh deployment to support Wi-Fi deployment project
• Provide senior level engineering support if their are issues dat teh Tier 1 and 2 support staff encounter complex issues
• Worked closely with Cloud architecture teams to leverage corporate assets.
• Enterprise level experience with CMS and CRM.
• Agreed Civil Works guidelines and schedules are followed and enforced.
• Attended coordination and progress meetings.
• Site activities and assured dat all disciplines directly involved in teh project were in phase with teh project goals and objectives.
• Drove scheduled activities and troubleshot results.
• Ensured dat Service Providers and vendors/suppliers meet all teh technical specifications with respect to client and customer specifications.
• Ensured workmanship quality of teh installations done by teh Service Providers is within teh Contract, client standards and Customer expectations.
• Ensured all clients, Federal, Local, and customer safety guidelines and construction procedures were enforced during teh entire Civil Works phase of teh project.
• Provided technical assistance to teh Service Providers and any other suppliers dat provide services associated with teh Civil Works activities.
• Rejected wrong deliveries of material to site.
• Reported bad performance and quality on site.
• Was responsible for teh proper interpretation and compliance of teh civil design plans.
• Supervised, coordinated and monitored works with teh Service Providers and other disciplines dat has an interface with teh Civil Works part of teh project.
• Team leadership focused on quality and results.
• Negotiating labor prices with 3rd party vendors and hardware prices with hardware vendors
• Wrote claims, order and return materials.
• Maintained and updated construction-specific areas of Site Handler including but not limited to teh following:
• SOW and preconstruction documents (NTP, SOW, RFDS, safety guidance, QA standards, etc.)
• NTP receipt verification
• RFDS submission review and changes
• Civil acceptance documents, submission receipt, review and approval
• Civil progress PFA verification (daily)
• Close out document review and acceptance sign off

Project Manager

Responsibilities:

• Project Manager dat lead Customer Care project initiatives to analyze customer’s networks, utilization, networking products, solutions, and deployment services using waterfall/agile methodologies.
• Supported Confidential & Confidential Mobility projects to upgrade from T-1 to Ethernet. Budget was between $3 - 7 million.
• Created splice documentation, string diagrams, splice schematics, and graphical maps for VoIP, Optical OSP upgrades, interconnects, and municipal INET’s. dis would include FSA, Digital Rings, Analog Rings, and Interconnects.
• Managed multiple vendors for installation of voice and data cabling for teh deployment to support Wi-Fi deployment project
• Managed global teams (offshore/onshore.)
• Managed teh design, delivery, and migration of a hybrid AAV/Microwave transport network.
• Was responsible for detailed work plans, schedules, tracking projects, project estimates as well as, risk management and contingency planning, and demonstrated excellent decision-making abilities.
• Managed deployed, installed, integrated, and migrated teh existing copper backhaul network to a new microwave network supporting 3G and 4G technology. Developed market specific designs, project plans, dependencies and essential process/documentation, MOPs, staffing requirements/plans.
• Created reports for Senior Management in CTS, BROGE, Access Ordering, and Integrate Work Order System.
• Material management included tracking, shortage escalation, and field requisition submission.
• Developed and provided project Statements of Work, including input from Clients Delivery organizations.
• Planned, scheduled, and coordinated teh activities of multiple project contributors in teh course of delivering teh products and services.
• Develops overall safety plan
• Coordinate material delivery
• Read, understand, log and track changes to all project drawings, specifications, and documents
• Manage turnkey design build and plan & spec. projects from estimate to project closeout
• Qualifying and contracting subcontractors
• Managed existing copper T1 backhaul and will include teh capacity (average 300 Mbps) to carry all teh CDMA, as well as teh new LTE, and WiMAX traffic.
• Manage turnkey design build and plan & spec. projects from estimate to project closeout
• Used management tools such as Microsoft Project to communicate project schedules and activities.
• Managed 4800 T1’s, UMTS, ETTCS, ASE projects, managed integration schedule for SIAD install.
• Used noledge of customer’s networks and business models to assist Sales with determining future opportunities to deploy additional products with teh customer’s networks.
• Responsible for development engineering management and technical direction for network communications systems.
• Responsible Sniffer tools (client uses: **Net QoS, Netscout, Opsware, HP-bought Opsware...now called: HPNA**, other tools used: Opt net, ace, vantage comparable tools: Wireshark, etheiral.)
• Built alignment and developed effective working relationships with key stakeholders and senior leaders throughout teh company to ensure successful implementation of programs.

Project Manager

Responsibilities:

• Project Manager was responsible for being subject matter expert to understand customer’s networks, utilization, networking products, solutions, and deployment services using Project Management waterfall/agile methodologies.
• Created splice documentation, string diagrams, splice schematics, and graphical maps for VoIP, Optical OSP upgrades, interconnects, and municipal INET’s. dis would include FSA, Digital Rings, Analog Rings, and Interconnects.
• Was responsible for risk management and contingency planning and demonstrate excellent decision-making abilities.
• Manage turnkey design build and plan & spec. projects from estimate to project closeout
• Experience with broad and deep technical noledge related to WAN and LAN technologies, network security solutions, VOIP transport, Active Directory & Microsoft/Wintel infrastructure, storage area networks, network design and implementation, and teh capture and presentation of performance metrics verseeing day-to-day operations of 24/7 carrier grade wireless network; responding to issues due to scheduled maintenance and break/fix;
• Manage subcontractors and client vendors on construction
• Managed team of DAS Performance engineers.
• Managed 3500 FTTCS, UMTS, ETTCS, LTE, ASE projects; managed integration schedule for SIAD install
• Supported Confidential & Confidential Mobility projects to upgrade from T-1 to Ethernet.
• Material management included tracking, shortage escalation, and field requisition submission.
• Developed and provided project Statements of Work, including input from Clients Delivery organizations.
• Planned, scheduled, and coordinated teh activities of multiple project contributors during delivering teh products and services.
• Enterprise level experience with CMS and CRM.
• Managed integration of all elements of technology rollout such as hardware, software, network, and applications
• Collaborated with architecture and infrastructure design teams to determine cost efficient and optimized technology solutions.
• Develops overall safety plan
• Coordinate material delivery
• Qualifying and contracting subcontractors
• Read, understand, log and track changes to all project drawings, specifications, and documents
• Manage turnkey design build and plan & spec. projects from estimate to project closeout
• Managed existing copper T1 backhaul and will include teh capacity (average 300 Mbps) to carry all teh CDMA, as well as teh new LTE, and WiMAX traffic.
• Used management tools such as Microsoft Project to communicate project schedules and activities.
• Was responsible for detailed work plans, schedules, tracking projects, project estimates.
• Was responsible for teh daily status call with customer on FTTCS, UMTS, ETTCS site completions.
• Created reports for Senior Management in CTS, BROGE, and Access Ordering Integrate Work Order System (IWOS.)

Confidential, Nashville, TN

Project Manager

Responsibilities:

• Managed RF OSP designs and construction from walkout to final release. dis began with teh creation of graphical intelligent design files, applying for pole applications, produce CPR for approval, assignment of entry work to contractors, verification of contractor invoicing, and finally teh release of teh address or addresses for Cable Data.
• Developed operational requirements and operational M&Ps (i.e. Tier I/II/III support, installation, and field services) for new products introduced on teh network.
• Was responsible for development of 3rd party vendor requirements for new products.
• Provided oversight of new product, provider, or market launch. These responsibilities included but were not limited to: resource planning based on Customer Sales and Installation forecast, procurement of applicable tools, test equipment and market.
• Read, understand, log and track changes to all project drawings, specifications, and documents
• Was responsible for three ring designs for Ethernet, MetroE, GigE, OCs, IP and MPLS/VPLS.
• Facilitates of all aspects of teh Scrum framework, including sprint planning sessions, backlog grooming sessions, daily scrums, sprint reviews and sprint retrospectives
• Maintains teh Scrum team capacity plan, Scrum board, sprint backlog, velocity charts and burn down charts
• Identifies and halps remove impediments to teh success of teh Sprint.
• Identifies and communicates potential risks to teh completion of teh Sprints, including resources, costs, and systems. Recommends appropriate solutions.
• Responsible for compiling and tracking CPR’s, BOM’s, Contractor Invoicing, & OSP designs, and personal production in various phases using multiple spreadsheets. responsible for design of mobile backhaul, wireless technologies (i.e., GMS, CDMA, ASE LTE, WiMAX)
• Worked on complex system performance, RF design, transmission, equipment, and/or traffic engineering activities.
• Worked high level understanding of Wi-Fi, and core/transport networking concepts such as RNC, MSC, SGSN/GGSN, gateways, ATM, IP, Ethernet, routers, etc.
• Was responsible for leading multiple projects and project managers dat comprise a program or release of IT systems; interfaced with senior leadership to establish policies, strategic plans and performance objectives for all programs; aligned project teams and cross-functional teams accordingly.
• Created splice documentation, string diagrams, splice schematics, and graphical maps for VoIP, Optical OSP upgrades, interconnects, and municipal INET’s. dis included FSA, Digital Rings, Analog Rings, and Interconnects.
• Managed optimization, performance and design aspects of in building and outdoor (I/O) distributed antenna systems (DAS).
• Ensured comprehensive understanding of teh programs, intended customer experience by overseeing programs and collaboration with offer project teams.
• Communicated openly and provides regular updates with team members, peers and managers regarding business initiatives and results.
• Manage turnkey design build and plan & spec. projects from estimate to project closeout
• Ensured adherence to teh Initiative Development Lifecycle project.
• Obtained a signed LOA, phone bills and Customer Service Record (CSR) from customer for local number portability.
• Develops overall safety plan
• Qualifying and contracting subcontractors
• Coordinate material delivery
• Responsible for IT financial planning and budgeting

Confidential, Chicago, IL

Project Manager

Responsibilities:

• Managed teh new Confidential Telephony Installation.
• Responsible for teh design and implementation of VoIP technologies, Confidential S series, S88XX, media servers, G series Gateways, Modular and Unified Messaging, call detail recording, Integrated Management Suite (IMS), Confidential Site Administration (ASA), and vendor management.
• Read, understand, log and track changes to all project drawings, specifications and documents’
• Oversaw new product, provider or market launch. These responsibilities included but were not limited to resource planning based on Customer Sales and Installation forecast, procurement of applicable tools, test equipment and market
• Was responsible for managing large VoIP implementation with Confidential & Seibel.
• Experienced with developing Data Center Operations to meet CMMI L3 certification requirements.
• Was responsible for managing Data Center Operations similar in size and scope to dat of teh TOR, to include, Confidential a minimum, teh following data center operations activities.
• Experienced managing major server consolidation efforts.
• Was responsible for Batch job scheduling in mainframe and distributed (i.e. Windows and Unix) operating system environment.
• Assisted Director and Field Engineering with financial oversight of teh Field Engineering program. Responsibilities include but were not limited to: Budgeting and Forecasting, P&L support, management of Capital and Operational Expenditures to include Customer Premise Equipment (CPE), Collocation Spares Equipment, Truck rolls and Test Equipment.
• Responsible for development engineering management and technical direction for network communications systems.
• Performed assessments, remediation, implementation and integration of end-to-end solutions.
• Provided identity and access management solutions for vendor products such as Oracle, Sun, IBM, CA, Novell, etc.; integration of identity management systems.
• Assessed requirements and created plans for successful conversion & integration of client's products & services.
• Assembled project teams, assigns individual responsibilities, develops project schedules and determines and acquires resources needed; worked directly with key business, technical/engineering & operations staff as well as 3rd party service providers.
• Liaison with sales and operations on service match platform performance/mapping; supported and managed upgrades/enhancements to service match and web portal platforms.
• Was responsible for teh of writing and managing Scope, Requirements, Risk and Issues, Change Control, Stakeholder Expectations, Project Reporting, Budgets, Resource allocation, schedule development.
• Created a new user friendly search engine by subcategory SKUs to halp customers find product easily.
• Invited to teh project team by teh Director of Development after hearing of my halp on teh new Confidential IP Telephony installation CISCO- routers and switches, VoIP (I’m currently on-site Tech support and teh user trainer.)
• Re-evaluated business of 156 customers dat produced $374K/year eliminated poor margin and increase revenues 800% to $2.8 million in one year.
• Managed Eagle Test System to roll-out new automated test equipment.
• Worked with development and engineering to has Newark supply a multi-meter.
• Assisted in teh design of teh new system.
• Worked with teh main buyer and teh contract team to ensure dat teh business would last for Confidential least two years.
• Initial orders grew from $132K (first 3-months) to $900K/quarter. After product rollout, renegotiated a for 5-year contract making Newark teh main supplier.

Confidential, Rolling Meadows, IL

Project Channel Manager

Responsibilities:

• Sold ICVerify credit card processing software to teh public, resellers and integrators.
• Prospecting: Developed leads, made sales call presentations, negotiated and closed deals.
• Customer Support: Serviced existing accounts, built positive customer relationships and documented account reconciliations for new business.
• Met sales revenue and business retention targets.
• Auditing Business: Ensured departmental accounting information was reported accurately and communicated accounting matters with management and other business units.
• Participated and assisted in projects as assigned by management.