PROFESSIONAL EXPERIENCE

Project Specialist/Scrum Master

Confidential - Universal City, Ca

Responsibilities:

• Works as a Scrum Master using Agile Methodology
• Guides teh team and organization on how to use Agile/Scrum practices
• Works to establish, implement, and continuously improve best practices for running scrums
• Supports teh Product Owner wif respect to PI Planning, grooming, EPICs, and maintaining product backlog
• Facilitates daily Scrum meetings
• Responsible for opening and closing teh sprints
• Facilitates daily Scrum and bi-weekly Sprint Planning, Retrospectives, and end of sprint Demo Deck Presentations
• Responsible for preparing documentation, reports, and team’s metrics
• Facilitates Release Planning sessions and Releases for story implementations
• Creates Release tickets using Salesforce
• Manages project using JIRA and Confluence (Wiki)
• Introduced and presented teh Microsoft Power Automate tool to teh PMO team
• Assisting wif Ad-Hoc projects: JIRA/Confluence Cloud Migration Project and PI-15 Planning Project
• Attended available company training classes: JIRA, Project Management, Excel, and PowerPoint
• Working on Tempo project, learning Tempo and creating procedures for training purposes

IT Project Coordinator

Confidential - Agoura Hills, Ca

Responsibilities:

• Worked on teh Exchange Online Migration project
• Worked in SDLC environment
• Assisted wif writing Charters
• Created data mapping for teh migration
• Tracked and updated Work Breakdown Structure and Action Items
• Collaborated wif Training Coordinator to create training communications for migration project
• Responsible for creating flowcharts using Visio
• Created forms and reports using QuickBase
• Maintained and updated weekly and monthly project status reportsusing PowerPoint and Excel
• Set up teh team’s migration scheduling using Calendly software
• Set up email merges using Outlook for mass migration emails
• Responsible for oral and written communications wif all hospital sites to gather information required for migration
• Liaison between developers, architects, vendors, and hospital staff
• Attendedproject strategy meetings

Business Analyst, Jr./IT ProjectCoordinator

Confidential - Burbank, Ca

Responsibilities:

• Worked wif teh IT PMO Team on teh DASH (Distribution and Sales Hub) and MMS (Movie Marketing System) projects
• Responsible for combining all Functional Requirements documents into one document
• Created ten new SharePoint sites for teh IT PMO group
• Designed, created, and maintained a new IT PMO Weekly Status Report in One Note
• Created and maintained projects in teh WRIKE project management tool
• Set up and maintained teh Adobe eSign procedure for teh PMO group
• Created Microsoft Power Automate flows to automate teh eSign document flow to SharePoint
• Created training videos using UPerform
• Maintained and updated weekly and monthly project status reportsusing PowerPoint and Excel
• Scheduled all meetings for PMO team
• Attendedall design/architecture requirements meetings
• Onboarding of technology resourcesusing Resource Hub
• Coordinatedthe setup of technology contractors
• Trackedresource hours and billingusing Project Online
• Distributed meeting minutes
• Workedindependently wif minor supervision

IT Project Coordinator

Confidential - Woodland Hills, Ca

Responsibilities:

• Worked wif teh IT PMO Team on teh Guidewire Project
• Responsible for creating flowcharts using Visio
• Maintained and updated weekly and monthly project status reportsusing PowerPoint and Excel
• Created and followed-up on Change Requests using Serena Business Manager and Personal Lines Change Management (PLCM) tools
• Heavyscheduling of meetings for all business and technology teamsfor teh Guidewire Project
• Responsible for tracking thefinancials for projectsusing Excel
• Attended project meetings andtook meeting minutes
• TEMPEffective written and communication skills

Confidential - Westlake Village, CA

Responsibilities:

• Coordinated and facilitated meetings wif cross-functional teams and key stakeholders for requirements gathering sessions wif business partners, technology partners, and third-party vendors
• Worked wif applications and systems: Intranet Letter Applications (ILA), Dialogue, CGS (Correspondence Generation System), and AS/400 (aka iSeries)
• Created and/or analyzed test data files (tilde delimited, XML, flat file) for testing ILA and iSeries templates
• Analyzed and resolved template and system issues
• Coordinated, monitored, tracked, and reported for multiple projects from creation to implementation using project management tools: LMS, JIRA, SharePoint, Visio, and CMS
• Experience wif Waterfall SDLC
• Assisted in teh development of solutions in collaboration wif department subject matter experts and management
• Provided support and training to all business partners wif regards to teh letter development process: flow, design, data, and applications
• Utilized test scripts to test teh functionality of teh new Correspondence Management System (CMS)
• Proficient in Microsoft Office: Word, Excel, PowerPoint, and Outlook

Confidential, Simi Valley, CA

Responsibilities:

• Designed, coded, tested, and coordinated correspondence templates to be programmed in iSeries for teh mail merge systems: ILA and CGS
• Used design/development tools: Microsoft Word, Intranet Letter Application (ILA), SQL, and Dialogue
• Maintained responsibility for data mapping teh data files to teh design application variables in Dialogue
• Created sub documents (using SQL tables and queries) for teh templates designed in Microsoft Word
• Created and analyzed logic statements for teh templates designed in Microsoft Word and in Dialogue
• Responsible for running teh templates through teh Intranet Letter Application for teh high-volume ILA letters
• Utilized teh Letter Management System (LMS) to house and coordinate teh process flow of teh correspondence template design and development
• Lead Analyst on various projects: Centralized Administrative Control System, and Migration from HV ILA to Dialogue

Confidential, Simi Valley, CA

Responsibilities:

• Supervised a department of 10 people, while taking teh Lead Business Systems Analyst role for that department
• Assisted business users, project managers and IT leadership in optimizing teh scope, benefits and risks of proposed projects
• Presented concepts in a concise and focused manner, including narrative and process diagrams
• Created detailed Statement of Works (SOW) and Business Requirement documents (BRD) for enhancements to new and existing systems
• Assisted wif business plans and budgets
• Completed teh Faster methodology (project management certification program) and received Bronze and Silver certification
• Completed Team Leader Training program and received certification