TECHNICAL SKILLS

• Windows NT
• Windows XP
• Client Server Environment
• Mainframe Environment
• Microsoft Word
• Excel
• Access
• Project
• Cognos ReportNet
• RUPP
• SQL
• Toad
• QMF
• TSO
• Brio
• Test Director
• Kanban
• Quality Center
• Mercury ITG
• SQL Developer
• WinRunner
• Quick Test Pro and Load Runner
• MS - Outlook
• DB2
• SAP
• Rational RequisitePro
• ClearQuest
• Clearcase
• Rose
• CMS
• Team Velocity
• RAMP
• EDI File Manager
• Jira
• Google Analytics
• Coremedia
• Endeca
• Tealeaf
• Monetate
• Coremetrics
• Agile Scrum Methodology
• Scrum Master
• Salesforce
• Oracle SCM
• JavaScript
• HTML
• JSP JSON
• Confluence
• SAFE

PROFESSIONAL EXPERIENCE

Confidential

Snr. Project Manager/Scrum Master

Responsibilities:

• Responsible for product delivery management. Renegotiated pricing with clients, reducing bill of time and materials costs.
• Scrum Master & Project Manager for 12 products. Met goals for quality, schedule & cost.
• Enforced Scrum/Kanban principals as a scrum master that resulted in reduction of Cycle time by 20% thus increasing team's throughput.
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
• Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
• Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding
• Lead daily stand-ups and scrum ceremonies for two scrum teams. Work with product owners to groom the backlog and plan sprints. Track, escalate and remove impediments. Report at daily Scrum of Scrum meetings. Track burn down, issues and progress in JIRA. Work with component teams to resolve issues.
• Improved team velocity by incorporating capacity planning into sprint planning sessions.

Confidential, Boca Raton, Florida

Senior Product Owner/Scrum Master

Responsibilities:

• Product Owner of the Agile/Scrum team working with internal customers of eCommerce to capture and manage agreed upon product attribution standards, processes and data governance while communicating these processes and their implications to technical and non-technical contributors to ensure that applications accurately meet business user’s goals and transform requirements into user stories.
• Holding daily Scrum, Backlog Grooming and prioritizing the Road Map
• Product Demos with different stakeholders/users to get feedback for product improvement
• Gathering and writing requirements, translating them into user stories and iterate on UI/UX
• Experienced with frontend and backend solutions with various technology stacks
• Coordinate business and technical teams to develop next generation Integration Service Layer with API’s built on a microservices framework eCommerce driven and focused on driving company success, performance with experience in Loyalty Enrollment, Mobile Sites, Content and Promotion, Cart and Checkout, Product Skus, Search and Navigation, Copy and Print, Tech Services and Account, onsite personalization and process improvement.
• Lead, design and assist in building complex business solutions as well as assist in managing large scale initiatives while maintaining schedules quality and adhering to budgets which include initiating the relationship, marketing the solution and developing building, and delivering a final product.
• Implement strategy and tactics to support Omni channel initiatives

Confidential, Miami Lakes, FL

Project Manager

Responsibilities:

• Assigned as a Project Manager and responsible for the overall management and execution of projects from conception to completion.
• Identify and document business requirements using Team Velocity for application processing, underwriting, policy administration, clinical assessments, premium billing, claims processing, care management for long term care insurance and policy holders
• Work with EDI Transactions-membership, accumulators and encounters along with XML transactions including responses
• Actively participate in daily SCRUM Meetings
• Conduct JAD sessions, Business and Systems review and working sessions to understand the requirements and system design
• Interview SMEs and stakeholders to get a better understanding of client business processes
• Perform data analysis testing, debugging, audits, disaster recovery and problem resolution
• Work with project team and key stakeholders as a Project Manager to devise best practices and continuous improvement of project delivery across the enterprise
• Synchronize the efforts of major initiatives involving multiple groups and departments
• Coach, mentor and motivate other business analyst/PM and leads
• Offer input and feedback on growth and development opportunities for projects
• Consider, prioritize and balance the competing needs of diverse stakeholders
• Manage matrix resources and related relationship with each functional area
• Accountable for management of financial risk and opportunities across multiple project phases and delivery groups
• Facilitating the development of Cost Benefit Analysis (CBA)
• Draft and distribute project objectives and task to the solutions team

Confidential, Boynton Beach, FL

Project Manager

Responsibilities:

• Assigned as a Project Manager for Cigna’s clinical customer and client touch points, including health advocacy, clinical, lifestyle management and chronic condition programs, health coaching, case and utilization management and onsite facilities
• Identify business process needs that CODErunner will create and work with matrix partners to anticipate requirements shits and implement solution
• Work with business leads to develop and implement actions to address gaps/opportunities
• Conduct business analysis and interviews with business areas
• Use Agile and UML to develop business process for requirements delivery, analyze and capture business requirements that are clear, concise and actionable for a variety of audiences
• Develop configuration templates, business requirements, functional design documents
• Recommend best processes for configuration/ implementation of the core system according to the client's business
• Assist with developing test plans and conducting unit testing
• Create, maintain, and disseminate documentation as required
• Provide training as determined by the client or Project Manager
• Use KRONOS an online scheduler tool to create, track, edit individual and group events for Cigna Onsite Health
• Develop Impact Analysis document for Educational Materials per NCQA requirements
• Configure Krames and CSP documents using NCQA accreditation
• Interact with client management, business, and technical personnel
• Resolve software and data issues
• Apply and expand existing skills and abilities to develop and deliver high quality and timely work products
• Work as a team member to meet configuration goals
• Complete full documentation of the configuration changes and research and resolve reported issues related to configuration

Confidential, Bloomfield, CT

Senior Business Analyst

Responsibilities:

• Senior Business Analyst experience with -HIPAA X12 EDI transactions (837/835, 270/271, 276/277) and connectivity
• Knowledgeable with HIPAA 4010 bill forms and EDI transactions and Implementation Guides
• Experience in working with internal stakeholders on bill form and transactional changes.
• Knowledge of the HIPAA 5010 schedule and impact in general.
• Ability to evaluate interfaces between code entry and electronic billing.
• Responsible for the assisting the SSI Trading Partner Project Manager in managing, coordinating and testing of x12 transactions (837, 835, 270, 271, 276, 277) between billing systems, clearing houses, and trading partners.
• Lead the planning and communication of testing needed to ensure that the seven PRC (revenue cycle Patient Accounting Systems are able to send all of the current 4010 and 5010 transactions (837s, 835s, 270/271, 276/277) out of SSI as compliant 4010A and 5010 transactions.
• Coordinate testing and cutover transitions and Trading Partner Team.
• Facilitate meeting discussions between business users, business analysts and technical analysts.
• Document organizational policies and procedures in the context of system requirements.

Confidential, Bloomfield, CT

Senior Business Analysis Specialist

Responsibilities:

• Responsible for synthesizing, drafting, reviewing and documenting business requirements for e-commerce web portal system
• Serving as the primary point of contact for and facilitating requirement elicitation sessions and authoring business requirements
• Actively participates in all facilitated business requirements sessions with key matrix partners
• Prepare for requirements sessions (align agenda to objectives; determine outstanding requirement gaps, etc.) and design workflow and process
• Separate functional tasks into complete cross functional processes
• Assist the facilitator to probe and clarify business meaning/intent during live sessions
• Serve as scribe for live business requirements sessions; capture both decisions and context of discussions, and synthesize the dialogue into meaningful output
• Clearly and crisply enunciate and document business requirements, based on dialogue captured during live sessions
• Organize requirements documentation into logical components based on program templates and input from requirements delivery team members
• Develop documents/diagrams- and process flows for as is state and future state
• Participate in workflow sessions to enable understanding, analysis and positive changes using Visio diagrams me.e. inputs and outputs
• Responsible for documenting scenarios to use for QA Testing
• Review IBoR capabilities, requirements and business functionality necessary for supporting the transactions which include Institutional, Dental and Professional for health care claims transaction
• Serve as a requirements subject matter expert for downstream information consumers that require additional context. me.e., process, tasks, sequence flow and association
• Interact with developers, architects, Quality Assurance team to determine and review test cases in HP Test Direct

Confidential, Juno Beach, FL

Senior Business Analyst/QA Analyst Lead

Responsibilities:

• Assigned as a Senior Business Analyst/QA Assurance Analyst Lead to facilitate the replacement of an existing Nucleus front office Deal Entry Screens, and enhance the mid and back office functionality to the new Confidential Trading Application System
• Lead functional requirements sessions with business, IT teams and SunGard
• Identify initiatives that improve performance
• Interviewed Portfolio Managers and Traders to implement new Trading System
• Implement configuration to meet business requirements for Accounting/Settlements and Credit Risk
• Data Migration Testing of Front Office, Risk Management, Accounting- and Back Office Reports using Cognos Report Net
• Document Interfaces with the SAP General Ledger for invoicing
• Documented using UML cases for static and dynamic view of the Trading Application.
• Creating QA test cases, Integration Test Cases using the Mercury Tool
• Assisted with user training, defining support procedures, and implementing practical business solutions under multiple deadlines.
• Lead Financial Analysis and business case development and User Acceptance Testing
• Work with Internal Audit/Compliance on Security, Role Access and Evidence Collection