SUMMARY

• 16+ years of IT Project Management, 8+years Agile/Scrum implementation SDLC, and 4+ years of Program Management experience and leadership skills. PMP and EVMP Certified. ScrumMaster Certified. ITILv3 Foundation certification.
• 7 years of business analysis, software development, and data reporting experience in Information Technology in various Telecom, Software, IT Services, and Banking/Finance industries for commercial, private, and Federal sectors.
• A result - driven individual with strong analytical and problem-solving skills. An innovative, determined, Confidential player who consistently strives for excellence to deliver successful projects. Self-starter, self-driven, flexible and able to make things happen in a large, diversified company.

TECHNICAL SKILLS

Language: Clarify Clear Basic 7.0, Visual Basic 6.0, HTML, SQL, Oracle&Pl/SQL, C/C++, ColdFusion 4.0, XML, Java, JavaScript, C#, Unix

Software: Clarify 6. 0, Remedy AR System 4.5; 6.03, 7.0.1, Remedy Mid-tier, Remedy Migrator

Tool: 6.0, Magic 7.5, Visionael 6.0, TOAD, IIS, Netcool, SQLServer 2000 Enterprise ManagerCold Fusion 4.0, MS Project, Visio, MS Visual Studio.NET, MS Visual Source Safe 6.0MSWord, Excel, PowerPoint, Access. Microsoft project, Xplanner, Wiki, JIRA, Bugster, WebexOpenProj, OmniPlan, VersionOne, Daptiv.

Computer Systems: UNIX, MSDOS, Windows NT 4.0, Windows 2000, XP, Solaris, MacOS. Databases MS SQL, Oracle

PROFESSIONAL EXPERIENCE

Confidential, Reston, VA

Project Manager

Responsibilities:

• Implemented and maintained the Contractor Project Management Plan and Project Schedule: Risk management, Quality Management, Communication management, Resource management.
• Ensured all work is performed according to contractual requirements and performance standards.
• Served as primary POC forOIT Gov’t PM, Gov’t Application Owner, CO and COR.
• Responsible for all project management activities of assigned systems/projects, including:
• Implemented and coaching Agile/Scrum methodology project Confidential using TFS to create and track user stories, product backlog and release/sprint backlogs.
• Provided Agile/Scrum overview training to Confidential
• Coached and provided feedback in Sprint execution
• Facilitate Requirements/User stories creation and Product backlog grooming and prioritization with Product owner and Confidential members
• Facilitated Release/Sprint planning & estimation.
• Facilitated Sprint execution dat includes daily Scrum meetings, Sprint burndown review, Sprint Review, Sprint Retrospective.
• Facilitated and supported user stories product backlog creation and updates
• Facilitated and supported testing script creation, functional and regression testing, and UAT
• Remove impediments and address risks and issues timely
• Coordinated support resources across TSA RCMM process to ensure proper execution of release plan via SELC.
• Assisted Confidential in testing; issues triaging and investigating; facilitated root-cause analysis
• Provided DevOps overview training to Confidential as organization is implementing development tools (GIT, SonarQube, Jenkins) to support dis modern IT practice.
• Provided and reported weekly and monthly project/milestones status reports with accomplishments, risks, and issues with mitigations and resolutions to Gov’t PM, COR, other leadership and stakeholders.
• Supported staffing/recruiting and in-/out-processing.

Confidential, McLean, VA

Program Manager

Responsibilities:

• Served as the main POC to COR/TPOC and responsible for organizing, directing, and managing all aspects of contract operational support functions involving multiple complex and inter-related project tasks.
• Monitored contract performance to include: budget, schedule and deliverables.
• Managed staff of 21 including subcontractors.
• Responsible for financial tracking and monitoring of contract compliance.
• Ensured dat all work is performed according to contractual requirements and performance standards.
• Ensured dat all personnel involved in providing or supporting services under the contract meet requirements established by HUD, including security clearance requirements.
• Implemented and maintained the Contractor EA Program Management Plan and Project Schedule: Risk management, Quality Management, Communication management, Resource management.
• Implemented and maintained the Contractor GNMA Program Management Plan and Project Schedule: Risk management, Quality Management, Communication management, Resource management.
• Supported staffing/recruiting and in-/out-processing.
• Managed and tracked contractor and subcontract invoices.
• Provided and reported HUD EA bi-weekly project/milestones status reports with accomplishments, risks, and issues with mitigations and resolutions.
• Conducted project monthly and weekly status meetings for HUD EA and IMD.
• Provided overall direction of all program activities. Manage and maintain interface with the senior levels of HUD CIO organization.
• Conducted review of task plans and deliverables, ensuring conformance with program and project task schedules and costs and contractual obligations.
• Conducted project management activities such as organize and assign responsibilities to Confidential personnel, oversee the successful completion of all assigned tasks.
• Prepared and presented program financial/contract reviews and technical briefings at Government Leadership meetings.

Confidential, Kearneysville, WVA

Project Manager /Business Relationship Manager

Responsibilities:

• Identified customer requirements and ensuring they are met.
• Managed customer expectations prior to agreeing to deliver any services.
• Ensured high customer satisfaction.
• Established and maintained a positive relationship between all customers and service line management.
• Kept abreast of changes within the customer(s) environment(s) dat could possibly impact the services required/provided.
• Kept abreast of technology trends/enhancements dat could possibly impact the services required/provided.
• Assisted with new services or changes to existing services and ensuring they match the business requirements.
• Mediated when there are conflicting requirements for services from customers.
• Responsible for all project management activities and production changes to assigned systems/projects as listed below in the Project Manager responsibilities.
• Managed workload assigned to designated Support Analysts.
• Mentored Project Managers and Support Analysts in assigned Product Line.
• Ensured PMO processes and procedures are adhered to PMBOK standards and practice.
• Supported PMO in process-improvement efforts and contributed changes to Change Approval Board, Release Management, Project Communication Plans, and tailored SELC project phases and templates to support Agile development methodology.
• Handled any escalation issues regarding PMs, Support Analysts, and projects; escalates to SM when appropriate.

Confidential

Agile Project Manager

Responsibilities:

• Implemented Agile/Scrum methodology using TFS to develop and track product and sprint backlogs.
• Provided Confidential Agile/Scrum development overview training and brown-bags on specific Agile topics (roles, creating user stories, planning and estimation, definition of done, Confidential ’s ground rules for daily scrum and meetings, sprint demo, and sprint retrospective
• Facilitate Product backlog grooming and prioritization with Product owner and Confidential members
• Facilitated Release/Sprint planning & estimation with Confidential
• Facilitated daily Scrum meetings, Sprint Review, Sprint Retrospective
• Primary POC (key communication touch points) for ALMs regarding overall system/project status.
• Handled expedited change request process for system/project after ALM approval received.
• Engaged with appropriate service lines during the pre-project planning phase to appropriately estimate project complexity (LOE) and create and request resources.
• Created and maintained project management plans and risk documentation.
• Maintains individual project plans.
• Coordinated resources across SLs to ensure proper execution of project scope and schedule.
• Addressed questions and concerns regarding scope and schedule (execution layer duties have been placed on Service/Delivery Managers in the applicable service line).
• Reported any performance issues/concerns of assigned project resources to appropriate Service Line Delivery Managers.
• Provided weekly and monthly status reports.

Confidential, Washington, DC

Project/Program Manager

Responsibilities:

• Planned, executed, controlled, tracked, and reported on programmatic activities.
• Defined and prioritized activities.
• Estimated resources and projected durations.
• Developed the Project Management Plan (PMP) and updated, at a minimum, once per quarter.
• Tracked milestone events and reported issues associated with meeting schedules with sufficient time to remedy any problems.
• Generated the detailed project schedule; created and maintained project schedule using MS Project and includes the project's critical path milestones (Integrated Master Schedule IMS ).
• Managed cost, schedule, and performance for all contracted activities.
• Ensure timeliness of:
• Documented deliverables (draft and final).
• Activities associated with transitioning users from one device, air card, and/or subscription plan to another.
• Activities associated with implementing the MDM solution.
• Activities associated with technology refresh cycle.
• Prepared and delivered weekly status report to document progress, to include: risks, schedule slippages, activities performed and planned, problems or issues requiring COR resolution.
• Prepared and delivered contract management reports to enable monitoring of asset inventory, device provisioning and enrollment status, customer service trends, and invoice reconciliation.
• Provided proven approach to user adoption of the solution.

Confidential, Ft.Belvoir, VA

Program Manager

Responsibilities:

• Served as the primary interface with the COR, COTR, DTIC- A Leaderships, and subcontractors across the contract.
• Monitored contract performance to include: budget and EVM, disincentives, and deliverables.
• Managed staff of 37 including subcontractors.
• Responsible for financial tracking and monitoring of contract compliance.
• Anticipated tasks include but are not limited to the following:
• Ensure dat all work is performed according to contractual requirements and performance standards.
• Ensure dat all personnel involved in providing or supporting services under the contract meet requirements established by DOD, including security clearance requirements.
• Implemented appropriate controls to prevent and detect cases of employee fraud or malfeasance and notification of appropriate security personnel to determine required actions.
• Implemented the Contractor Project Management Plan: Risk management, Quality Management, Communication management, Resource management.
• Supported staffing/recruiting and in-/out-processing.
• Managed contract resource and worked with Government Project Managers (PMs) for resource allocation on projects.
• Provided support in the development of technical approach, resource identification, resource roles & responsibilities, schedule and deliverables.
• Participated/Supported the SCRUM or Agile development methodology, including development of product backlogs, participation in sprints, reviews, and other meetings as requested by the Government PM.
• Managed, tracked, and forecast budget and cost; provided financial contract status monthly and project burn reports (budget planned vs actual) bi-weekly.
• Managed and tracked contractor and subcontract invoices.
• Provided and reported bi-weekly project/milestones status quad charts with accomplishments, risks, and issues with mitigations and resolutions.
• Tracked and reported status, accomplishments & deliverables, risks and issues throughout the project.
• Prepared and presented program financial/contract reviews and technical briefings at meetings.
• Supported in developing cost estimates and SOPs.

Confidential, Falls Church, VA

Project Manager

Responsibilities:

• Lead the project/program Confidential to deliver deliverables by setting priorities, managing tasks/risks and removing/escalating/maneuvering around road blocks.
• Provided and reported weekly & monthly project/milestones status quad charts with accomplishments, risks, and issues with mitigations and resolutions through Integrated Product Confidential (IPT) forum.
• Produced various weekly and monthly leadership reports (5x8s, HIT, IPR, Monthly Status, Spirals).
• Managed and tracked contractors’ deliverables.
• Assisted in developing ITIL framework best practices: Service Catalog, chargeback model, Service Level Agreement, Service Request, Incident Management, Change Management, and Knowledge Management.
• Lead the creation and implementation of the integrated schedule structure for pipeline projects; monitored, collected, and entered schedule status on a regular basis for the projects they represent.
• Maintained integrated schedule during the project life cycle monitoring progress and incorporating modifications where changes in the original scope occur or delays are encountered.
• Reviewed the schedules & drive communication to the business of risk areas with mitigation plans needed to meet projects on-time-delivery.
• Worked with Finance Resource Manager to track and monitor project procurement requests (PRW) and funding; reviewed and briefed quarterly project budget and funding/spend plan.

Confidential - Falls Church, VA

Project Manager

Responsibilities:

• Implemented corporate standards of project management process using tools, procedures, and templates through project initiation, planning, execution, monitor and control, to closing activities.
• Produced and/or managed various project work products (i.e. project plan, functional requirements, schedule, deployment/procedure, lessons learned).
• Provided and reported weekly project/milestones status dashboards/quad charts with accomplishments, risks, and issues with mitigations and resolutions.
• Worked directly Quality Assurance Confidential to provide and develop process and project improvements, either through tactical or strategic means. Participated in audits of project activities.
• Implemented project metrics to gauge performance and compliance to the corporate standards and processes.
• Managed TEMPeffective communication and coordination with clients and stakeholders; worked TEMPeffectively all project Confidential levels to facilitate project implementation and completion.

Confidential, Herndon, VA

Technical Project Manager

Responsibilities:

• Lead and managed delivery of multiple software development projects for Technology Products Solutions Division (TPS) dat range from new product to software enhancement of web-based or desktop applications (.NET) with duration from small project 2 months to medium-sized 6 months projects.
• Worked with distributed teams from different time zones in all aspect of SDLC; Requirements & Analysis, Design, Development, Testing, UAT, Implementation, and Support.
• Monitored project tasks, deliverables, and milestones progress and status against established metrics to ensure project successful delivery on time and within budget.
• Assisted CIO in managing overall TPS project portfolio schedules & performance; provide status reports including risks, issues, and metrics to CEO and COO.
• Assisted in Process Improvement and Strategic Planning from project management process and standards to Production support process.
• Responsible for end-of- the month project timesheet reports and issue management reports to finance/accounting and address any discrepancies/variances in metrics related to schedule, budget, and cost.
• Lead initiatives in evaluating and negotiating project management software solution for whole organization (Engineering & Operations).

Confidential, Ashburn, VA

Technical Agile Project Manager

Responsibilities:

• Led and Managed delivery of assigned multiple projects from custom web-based or desktop application small-sized enhancements, upgrades, integration to complex medium-sized new product development dat provide monitoring and managing services to IT infrastructure consists of hosted fully-integrated ITIL-based Software-as-a-Service (SaaS) model with Service-Oriented Architecture (SOA) and data migration of existing customers to new platform.
• Worked with internal stakeholders to define and manage project scope, schedule, budget, risk, quality, communications and resources to maximize customer satisfaction, project quality, and financial performance.
• Led the project/program Confidential to deliver deliverables by setting priorities, managing tasks and removing/escalating/maneuvering around road blocks.
• Managed project risks and for development of contingency plans.
• Identified, recorded and resolved and escalated issues.
• Monitored project/program performance against established metrics, including quality, timeliness, cost TEMPeffectiveness, and makes recommendations to improve overall performance and TEMPeffectiveness.
• Implemented Waterfall methodology SDLC. Executed Requirements gathering & Analysis, Designs, Coding & Unit Test, UAT, Implementation, Training, Support.
• Implemented Agile/Scrum methodology. Executed Release/Sprint planning & estimation, Sprint execution with daily Scrum meetings, Sprint Review, Sprint Retrospective.
• Coordinated and lead meetings. Documented processes and participated in process improvement efforts.
• Assisted in Recruitment and Interviews and provided training sessions.

Confidential, Fairfax, VA

.NET Software Developer using C#/ System Administrator, IT

Responsibilities:

• Working in all aspects of software development life cycle for custom web-based OSS new releases or production fixes (.NET Framework).
• Assisted in gathering and analyzing requirements and provided LOE.
• Created technical specification documents determined feasible solutions.
• Designed and developed reporting tools - integrated third-party applications.
• Designed and developed interfaces and APIs using third-party software tools.
• Created and administered user accounts.
• Performed unit and regression testing and application upgrade releases.
• Extensive experience in relational database, SQL, and SQL 2000 Server Enterprise Manager.
• Provided support and troubleshooting for production environments.

Confidential, Herndon, VA

Remedy Software Developer/ System Analyst, IT

Responsibilities:

• Designed and developed custom OSS application interfaces.
• Modified and implemented system process workflows.
• Supported upgrade releases of OSS Application and data conversion from legacy systems.
• Provided third-level production support for developed application.
• Gathered and analyzed IT business requirements from various business operations.
• Worked with Director of IT in defining and planning project scopes translated to software development life cycle project plans.
• Developed strategies for leveraging the Internet and related technologies for improving client operations.
• Analyzed business needs and requirements for proposed new system functionality and new OSS.
• Developed and maintained functional and technical information and documentation related to developing and modifying business process and systems.

Confidential, Fairfax, VA

Programming Analyst/Business Analyst

Responsibilities:

• Designed and developed custom Clarify eFrontOffice 98 front-end GUI screens.
• Modified and implemented ClearBasic codes behind the Clarify GUI.
• Debugged and resolved any Clarify GUI-coding Incident Reports (issues).
• Unit and String tested all Clarify GUI code customizations.
• Supported system testing Confidential after fixed migrations.
• Aided in documentation, training, producing job aids, and other learning resources.

Confidential, Warrenton, VA

Information System Assistance

Responsibilities:

• Administered and resolved all Teller Plus System run time reported issues from branches.
• Updated and configured adjusted interest rates in Teller Plus System.
• Researched and reconciled all inaccurate customer account statements due to system errors.
• Generated monthly, weekly, and daily customer account reports.