Global IT Program Manager Resume Wilmington, DE - Hire IT People

SUMMARY

Certified, established, and highly experienced program management professional with proven success delivering IT solutions in global enterprise environments.
Practiced managing multi - million-dollar programs with tens of thousands of users in both corporate and federal organizations.
Comfortable self-organizing and making tough decisions when needed.
Known for my strong attention to detail, ability to lead through complex situations, and high standards of excellence.

PROFESSIONAL EXPERIENCE

Confidential, Wilmington, DE

Global IT Program Manager

Responsibilities:

Responsible for driving large-scale, multi-million-dollar programs across North and South America to completion.
Provide direction and oversight for program management work on highly complex, enterprise-wide programs.
Successfully completed three global transformation programs encompassing a Windows 10 operating system upgrade, an Enterprise Voice deployment, and a Microsoft Teams implementation impacting 50,000+ users around the world.
Design, implement and streamline processes to overcome team bottlenecks and improve overall service delivery.
Manage resource allocation, personnel planning, and budgeting to ensure roadmaps and solutions delivery are feasible.
Collaborate with cross-functional teams to determine product feasibility and assist with system integration efforts.
Familiar with program governance processes, escalations, root cause analysis, and incident response reporting.
Participate in QBRs by building dashboards, deliver presentations, and share meaningful insights for decision making.
Assertive communicator comfortable interacting with all levels, diverse cultures, and across multiple time zones.

Confidential, Baltimore, MD

Senior Project Manager

Responsibilities:

Supported the Baltimore County Public School System, the third-largest school system in Maryland, serving 145K+ students and 20K+ employees.
Oversaw all IT infrastructure and enterprise application projects with $157M annually.
Expert across the project management lifecycle with high focus on scope, cost, and time.
Practiced iterative delivery methods in both agile and waterfall environments, comfortable with in-person, remote, and non-framework teams.
Led purposeful steering committee meetings with high-level stakeholders to elicit requirements and set expectations.
Launched several successful enterprise programs including: Cisco VoIP/UCCX Automatic Call Distribution implementation (20K users), Cisco network refresh (50 locations), Aerohive wireless network infrastructure implementation (192 locations), District-wide fiber optic upgrades (192 sites), and web accessibility compliance.