SUMMARY

• Overall, 15 years of experience in the IT industry. Project Manager/ Certified Scrum Master experienced in overseeing software and network projects, detailed oriented, time - driven to meet deadlines, able to multi-task workload, a team player, forethoughtful in planning to minimize risk, and ability to motivate, organize, lead scrum teams across multiple locations.
• Agile Project Management Project Management
• Scrum and Kanban Analytical Problem Solving
• Collaboration and communication Stakeholder management
• Performance improvements Project planning & Workflow planning
• Agile and Scrum methodology Process development
• Backlog management MS Word, MS Excel, Visio, OmniPlan
• Application and Services Microsoft Office, Jira, Wrike, Clarity PPM
• Incident, Problem & Change management

PROFESSIONAL EXPERIENCE

Confidential - Atlanta, GA

Project Manager

Responsibilities:

• Responsible for the direction, coordination, implementation, executive, control, and completion of a project while remaining aligned with strategy, commitments, and the goals of the organization
• Collecting information to analyze and evaluate existing capabilities in T-Mobile applications or systems, prepare detailed flow charts (workflow, activity, and sequence diagrams), outlining systems capabilities and processes following SDLC guidelines
• Provide accurate estimates, translate business and user requirements, lead, apply modeling techniques and work with MS Office Tools (Word, Visio, PowerPoint, Excel, Project)
• Possess knowledge of the application systems, identify, evaluate, and define impacts of changes, provide alternatives both to the application changing and all upstream and downstream systems, or identify if a change is a manual process considering the entire picture as well as the details
• Committed to Enterprise cross-functional and cross-departmental projects with high complexity and cross-system impacts, apply modeling techniques to analyze deliverables, also interacting regularly with Business Analysts, Architects, Developers, Application Support, Enterprise Test, Operations, and Senior Management.
• Reviewing and reconciling project delivery to strategic EIT capability roadmap.
• Partner with business stakeholders to define product requirements, identify MVP, perform Capital Assessment/feasibility of requirements, and lead scope alignment.
• Plan, facilitate, and participate in working sessions with cross-functional resources and ability to develop Initiatives, Features, and User Stories that the DevOps teams can ingest.
• Initiate and execute initiatives to improve the processes, procedures, and tools utilized by the team and review deliverables, and provide input to domain team and application teams.
• Involved in the successive elaboration and ability to develop Initiatives, Features, and User Stories that the DevOps teams can ingest and furnish Data Modelers, Diagraming, API Design, Swagger Creation, and Analytical Tools.
• Support the project in tracking and managing defects in tools such as JIRA, Swagger and Bugzilla.
• Actively monitor defect status and trends and drive defects to resolution and organize and facilitate defect triage meetings.
• Capture business and application requirements, brainstorm requirements.
• Document functional requirements and operations (calculations, technical details, data manipulation and processing etc.)

Confidential - Sunnyvale, CA

Project Manager

Responsibilities:

• Plan, schedule, and track project timelines, milestones, and deliverables in Jira
• Conduct inquests and maintain lessons-learned inputs on project successes and improvements for utilization on future projects
• Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning
• Supports various project activities (UAT, SIT, formation and review of FRD and BRD documents, etc.)
• Working closely with solutions architects, product managers, designers, and other Project Constituents to architect, implement, and deliver software solutions according to requirements/specifications
• Interface and engage with third-party vendors as well as key business stakeholders to follow and influence best practices for Software Development within the Collaboration and Productivity Technology team
• Performing peer and vendor code reviews for compliance, security, performance, and best practices
• Creates, supports, and maintains build pipelines for the internal enterprise-level platforms, including components, and services
• Responsible for developing, enacting, and enforcing documentation, coding, process, and performance standards
• Experience with enterprise grade work management systems like ServiceNow, JIRA, CLARITY, WRIKE, Confluence

Confidential

Project Manager

Responsibilities:

• Responsible to oversee the core flow of order movement through various boundary partner teams in completing a successful end-to-end customer installation ofFiber optic to commercial customers
• Managing multiple projects to deliver Order to Activate (O2A) system changes relating to Confidential and NBN Consumer Products
• The release included the enabling of O2A systems to support transitioning to NBN Products as well as multiple enhancements/CRs
• Engagement of numerous Confidential IT Service Delivery Centers and vendor groups
• Participating in weekly Program discussions (Program super-sessions, Change Control Board, Risk/Issue Assessments, etc.)
• Providing weekly status report updates (Highlights, traffic light status, risk/issues, and funding health)
• Facilitating weekly project status discussions
• Managed change through the internal process (Review, estimations, and approvals)
• Review Jira boards daily for progress and to provide status to management and Program Manager
• Met with client and development team weekly to discuss impediments iteration
• Acted as the primary point of contact for all program/project related issues and resolution of issues
• Experience with relevant project management tools and software, especially Microsoft Project, JIRA, Service Now
• Manage monthly applications release cycles for Confidential GDC
• Leading a team of 8 people on-site and offshore for Confidential
• Facilitated project planning, daily stand-up meetings, client meetings, release planning, ticket management, demos and other activities needed.
• Managed deadlines and deliverables
• Worked with product owners and end users to prioritize feature development and enhancements based on critical paths and business needs
• Removed impediments or any blockers that would possibly slow down the team's progress
• Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times
• Monitored and facilitated scrum processes and team meetings for projects development
• Consistently worked to identify project risks, initiate risk mitigation, and implement risk reduction action plans.
• Evaluated projects for issues, alleviating problems and distractions to meeting team goals
• Worked to gather customer requirements, clarify specifications, and translate into product backlog
• Documented new features and strategies as well as user stories and criteria for acceptance
• Works in partnership with product owner to build and prioritize product backlog and track metrics using Atlassian products like Jira

Confidential

Senior Technology Consultant

Responsibilities:

• Designed Solutions for customers by analyzing their current storage environment and recommending for the upgrades needed.
• Troubleshoot issues about network, storage, and VMware level as required and providing best practices on Vblock Administration for better performance and redundancy
• Expertise in data replication configurations with the right Bandwidth Analysis for the customer’s environment
• Completed migrations from NetApp, Confidential, and Hitachi models to VMAX-all flash and Vblock solutions
• Provided leadership and expert knowledge in solving complex technical and business issues regarding datacenter refreshes.
• Handled datacenter migration strategy, optimization, consolidation, or relocation activities
• Experience with cloud and Amazon Web Services operations and functionality
• Expertise in Datacenter Consolidation (Storage/Server/Virtualization and DR)
• Designing Solutions for Application-Specific Requirement (e.g., Oracle, Exchange, VDI, SAP, etc.)
• Achieved great results on Tech-Refresh Projects for HSBC, Bank of America, Thomson Reuters, MBNA, GE Asset Management accounts

Confidential

Storage IT Consultant

Responsibilities:

• Managing, supporting, and troubleshooting storage devices like HP EMA (HSG 80 controller) and HP EVA 5000 (HSV110 controllers)
• Replacement of faulty hardware like hard disks, Cache Battery, Controller, Disk Enclosure, loop switches, etc.
• Managed call flow and responded to technical support needs of customers
• Met and exceeded company sales and productivity goals
• Resolved customer issues in a clear, courteous, and straightforward manner
• Always demonstrated professionalism and courtesy with customers
• Resolved customer issues in a clear, and straightforward manner

Confidential 

Senior Operations Analyst

Responsibilities:

• Support of the customer infrastructure environment for Events on a 24 x 7 x 365 basis, instigating and managing incidents and processes as appropriate
• Working for the server infrastructure support team in resolving issues for E-Business servers. Up down monitoring of servers, application using Tivoli Endpoint console
• Escalating the Server related issues of the problem records created by the Operations team and from the Enterprise Helpdesk
• Co-ordination with various support teams and Delivery Project Executives regarding the issues reported and participate in HSBC (High Severity Bridge Calls).
• Responsible for providing support for problem, change and work tickets for Client Server support operations surrounding the Tivoli Monitoring infrastructure.
• Closure of the calls within specified Service Level Agreement to gain customer confidence