SUMMARY

• Certified Scrum Master professional wif a successful record in Technology wifin enterprise portals.
• Skilled in leveraging cross - functional teams to complete and support projects.
• Adept professional wif experience working wif project management and Salesforce tools.

• Customer Service
• Technical Support
• Analytical
• Problem Solving
• Team Building
• Project Management
• Process Development
• Business Development
• Planning Strategic
• Training and Development
• IT Strategy
• Business Strategy

TECHNICAL SKILLS

• Agile/Scrum Frameworks
• Kanban
• Office 365
• Windows 10
• SalesForce.com-Sales
• Workday
• Visio
• Jira
• Data Loader
• MS Teams
• SharePoint
• Google G Suite
• Remedy
• AppExchange
• Security & Compliance

PROFESSIONAL EXPERIENCE

Project Manager

Confidential - Atlanta, GA

Responsibilities:

• Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and wif teh desired results.
• Mitigated risk factors through careful analysis of financial and statistical data.
• Anticipated and managed change TEMPeffectively in rapidly evolving global business environments.
• Proactively identified potential issues as a departmental expert and collaborate wif cross-functional partners to mitigate issues and risks by planning/implementing solutions wif a sense of urgency.
• Worked through phases of Software Development Life Cycle such as requirement gatherings, testing, production and post-production support.
• Work independently to support department goals.
• Present findings, recommendations and specifications in formal written reports and oral presentations.
• Foster relationships wif cross-functional partners and internal stakeholders and develop strong partnerships to obtain results on behalf of teh department.
• Provide onsite and remote assistance to resolve issues impacting claim processing are reviewed weekly for status update and a POA for claim progression.
• Prepared business requirement documents and functional requirement documents using modelling tools like Microsoft Visio
• Provided application ownership including System Maintenance, Administration, Gap Analysis, establishing and reengineering Processes and Procedures.
• Participated in organization change management process and communication process wif various departments.
• Generated SFDC customized Reports and Dashboards to monitor data quality and provide detailed information on performance indicators.
• Created custom profiles to restrict teh data access to teh internal users depending on their job responsibilities.

Salesforce Support Specialist

Confidential - Atlanta, GA

Responsibilities:

• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Performed Functional Testing and User Acceptance Testing (UAT) of teh solution once ready to be deployed
• Provide weekly dashboard reports to increase project visibility to IT management.
• Established TEMPeffective team leadership in understanding teh critical success factors and exploring opportunities to make an impact through increased responsibilities and initiatives in meeting business objectives.
• Experience using Sales force Administration Profiles, Creating Roles, Page Layouts, Org-Wide default: Sharing rules, Workflows, Approval Workflow, Reports/Graphs and Dashboards.
• Developed project plan for internal technical deployments and application upgrades
• Implemented Role Hierarchies and Sharing Rules for system security design
• Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation, and formula fields to teh custom objects

Entrepreneur/Owner

Confidential - Atlanta, GA

Responsibilities:

• Develop and support teh delivery of entrepreneurial programs and/or events to promote business development and growth among member companies and applicants
• Manage and cultivate relationships wif investors and technology leaders to promote market outreach and business development
• Identify and/or develop resources to cultivate and assist member companies and applicants
• Work wif project team to develop, implement, and test forecasting applications
• Coordinate brainstorming sessions for students to generate ideas that may be developed into products and services
• Contribute to documentation of applications, interfaces, configuration processes, analysis results, and development of training materials
• Product management experience wifin eCommerce
• Demonstrated ability to coordinate software projects wif various engineering teams
• Demonstrated ability to manage multiple projects and teams - work prioritization, planning and task delegation.
• Develop and conduct ideation sessions related to new products and services, partnership/joint venture opportunities, and data monetization
• Dynamically manage a portfolio of ideas that can be developed into products and services offered to customers of Confidential
• Cultivate an increase innovation at Confidential
• Demonstrated ability to facilitate group discussions
• Think outside of wat constitutes a traditional investor-owned utility and be able to identify and quantify associated risks