SUMMARY

• Qualified project manager wif 10+ years in fast paced environments.
• Handpicked by executive teams to revitalize underperforming programs and processes.
• me have hands on experience liaising between clients and stakeholder requirements.
• Accomplished leader non and respected for leading successful change in projects and building credibility wif executive teams and staff.
• me am adept at learning new software and implementing it in order to improve process workflow.
• me have a solution - oriented mindset, outstanding critical thinking skills, and superior organizational skills.

Core Competencies

• Agile Methodologies
• Change Management
• Conflict Management
• Cost/Benefit Analysis
• Quality Assurance
• Process Improvement
• Program Evaluation
• Project Planning
• Project Management
• Salesforce
• Stakeholder Analysis
• Software Testing
• Risk Management
• Technology Implementations

TECHNICAL SKILLS

Operating Systems: Windows 7/10, MAC OSTracking Jira, Monday.com

DevOps: Azure DevOps

Business Communications: Zoom, MS Teams, Skype for Business

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Account Administrator

Responsibilities:

• Meet wif stakeholders to discuss which fire system implementations and solutions can be aligned wif business needs
• Organized and managed objects in Salesforce service cloud as well as teh Sales cloud
• Govern multiple new projects on a month-to-month basis
• Fosters ongoing training needed for staff development to enhance individual performance, provide candid feedback, and encourage staff to learn and grow throughout their careers
• Streamlines teh implementation of new workflow documentation to help establish processes in Jira
• Act as a servant to teh team, ensuring dat team needs are being met
• Responsible for creating an integration project dat utilizes internal company software and runs on automated logic in order to reach departmental goals
• Procured and delivered critical materials to job sites to keep projects on schedule
• Created roadmaps and scrum boards on Jira to keep teh project team updated on project progress
• Assessed project blueprints and assisted teh Sales team in creating proposals for testing, inspecting, contracts, and repairs
• Led all aspects of fire service projects and utilized Salesforce Service Cloud to gather insights
• Protected teh fire technicians from outside project interference, facilitated stakeholder discussions, decision making, and conflict resolution as well as motivated technician work performance to make teh service team comfortable
• Responsible for setting up team meetings dat included teh development team
• Conducted presentations to high level stakeholders about new processes and procedures
• Designed and facilitated internal and external initiatives to increase record organization metrics
• Completed a migration project dat consolidated information from one software to another wifout losing vital data

National Service Coordinator

Responsibilities:

• Exported customer information from Salesforce for research projects dat increased quarterly and annual sales revenue
• Defined data requirements, validated information, and applied judgement and statistical tests
• Reviewed data for inconsistencies or anomalies dat could skew analytical results. Created pivot tables and modified spreadsheets to achieve data goals
• Imported and exported data from text files, saved queries, or databases; used inserted subtotals, and created advanced filters in Microsoft Excel.
• Confirmed all contracts for fire life safety, maintenance, sprinkler systems and vertical transportations systems were to teh company's standings.
• Cleared violations from teh NYC Department of Buildings and teh FDNY
• Scheduled maintenance and repairs of teh sprinkler systems and vertical transportation systems
• Managed national technician dispatch schedule to ensure project timelines were adhered to
• Scheduled stakeholder meetings to close communication gaps and maximize productivity for current and future projects
• Reviewed data for inconsistencies or anomalies dat could skew analytical results. Created pivot tables and modified spreadsheets to achieve data goals
• Communicated wif customers in different time zones as well as internal stakeholders regarding project details including budget, timelines, scope, and resources needed
• Confirmed all contracts for fire life safety, maintenance, sprinkler systems and vertical transportations systems to make sure they met organizational objectives
• Collaborated wif service and development team to address and solve on-site issues, if needed

Confidential

Fire Alarm Analyst/Service Coordinator

Responsibilities:

• Exported customer information from local databases for research projects dat increased quarterly and annual sales revenue
• Coordinated extremely complex delivery schedules for all project materials, including teh logistics of transporting equipment and delivering it to job sites
• Reviewed data for inconsistencies or anomalies dat could skew analytical results
• Imported and exported data from text files, saved queries, or databases; used inserted subtotals, and created advanced filters in Microsoft Excel
• Assisted clients wif proposals to upgrade their systems, address repairs or new installs
• Maintained noledge of life safety devices, emergency calls and programming issues
• Executed teh Department of Services standard of procedure Logistics support

Data Analyst/Asset Recovery

Responsibilities:

• Defined data requirements, validated client information, and applied judgement and statistical tests.
• Reviewed data for inconsistencies or anomalies dat could skew analytical results
• Assisted wif stock surveillance and shareholders meetings