CONTRACT PRODUCT OWNER Resume SAN FRANCISCO, CA - Hire IT People

SUMMARY:

Leveraging acquired skills in the Banking and Fintech industry; sales, service, and technology improvements to support client technology advancements in digital and AI growth, fulfillment, and retention. Focusing on the voice of the customer, data analytics, processing efficiencies, and strategies that result in retention and revenue generation to meet sales targets. Proven record of driving KPI’s to a diverse client - base in banking/financial companies for optimum satisfaction. Partnering with cross-functional groups at all levels to develop and implement newest products and services that exceed key performance metrics and promote the brand. Enjoyment comes from identifying client needs, fulfilling those needs, and becoming the “trusted advisor.”

KEY COMPETENCIES:

CILENT/PARTNER/VENDOR MANAGEMENT SALES & SERVICE MODELS/OPERATIONS

PRODUCT MANAGER/OWNER RISK ASSESSMENT/COMPLIANCE/AML

BUSINESS ANALYTICS CLIENT BUSINESS REVIEWS/CRM TOOLS

PROJECT MANAGEMENT MARKET LAUNCH STRATEGIES/PRODUCT TRAINING

TECHNICAL SPECIFICATION/DOCUMENTATION CONTRACT NEGOTIATION/SLA

CHANGE CONTROL/TEST RESULTS PRODUCT IMPLEMENTATION

AGILE/RALLY/JIRA/CONFLUENCE/TABLEAU SALESFORCE/SIX SIGMA

EXPERIENCE:

CONTRACT PRODUCT OWNER

Confidential, SAN FRANCISCO, CA

Responsibilities:

Managed growth strategies for new customized CRM (Salesforce) digital banking tool.
Developed MVP associated with new digital banking capabilities and newly developed CRM for various bank product lines for business bankers and client servicing centers: Consumer Finance, Commercial/Business Banking, and Wealth Management.
Managed/monitored various operational risks and controls to identify mitigation plans.
Developed working relationships with partners: Product Leaders, Legal, Stakeholders, UI/UX, System Architects, Java Developers, QA, UAT to manage daily standup calls to achieve program goals across team members and stakeholders.
Planned team Increments, Sprints, Roadmaps, Tracked Epics, Features, Stories, and provided product demonstrations. Tracked and set team velocity for each Sprint, maintained product backlog.
Conducted all Agile ceremonies, including team Retrospective.

PRODUCT MANAGER

Confidential, FOSTER CITY, CA

Responsibilities:

Managed card brand mandates relative to acquirer processing.
Partner and cross-function manage project planning, with developer teams, and sales to define, support and prioritize institutional changes to card scheme programs in the US and APAC regions.
Held meetings to deliver use-case analysis and training across all regions.

PAYMENTS MANAGER/DIRECTOR

Confidential

Responsibilities:

Managed and mentored team of mid-market client relationship managers and their enterprise client portfolios.
Maintained portfolio of over $1B in annualized sales to achieve year-over-year sales revenue goals.
Accountable for sales growth, portfolio forecasting and introducing new payment opportunities including mobile wallet trends in the presence of payment technology changes in e-commerce (omni-channel).
Tracked/reported analytics on sales trends/forecasts and ROI.
Matrix-managed all technical and escalated cases through resolution.
Supported sale and implementation of mobile wallet payments, Chase Pay, Apple and Android Pay.

Relationship Manager

Confidential, San Francisco, CA

Responsibilities:

Managed government/public sector treasury client portfolios for compliance and retention.
Performed routine audits, monitored account card spending limits in accordance with bank standards and regulations.

Product Mmanager

Confidential, Redwood shores, CA

Responsibilities:

Strategized/collaborated with business partners to develop new products, maintain product line growth and day-to-day management of payment initiatives via an API framework.
Developed user stories, tracked, and reported on project timelines.
Engaged with engineers/QA testers throughout the development/implementation process.
Developed/implemented an accelerated funding process for low-risk, high-valued portfolio resulting in significant retention in competing markets to improve client cash flow.
Managed development and implementation strategy of mandated card brand (V, MC, AMX, Disc.) initiatives for compliance.

We provide IT Staff Augmentation Services!

Contract Product Owner Resume

San Francisco, CA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship