SUMMARY:

Banking capital markets telecommunication pharmaceutical insurance electronics manufacturing retail distribution

PERFORMANCES SUMMARY:

• Personable and articulate, skilled in handling stakeholders with professionalism and courtesy.
• Highly developed communications and interpersonal skills with proven ability to anticipate problems, provide creative solutions, and follow through to resolution in a timely and cost effective manner.
• Solid business acumen and judgment. Ability to interrelate with people at all levels.

PROFESSIONAL COMPETENCIES:

Behavioural Competencies

Business Competencies

Technical Competency

Executive Stakeholder Management

Vendor Management

SCM/ERP

Influencer, not a dictator

Risk/Issue Management

Business Intelligence/DW

Master of Multi - tasking

Business Process Knowledge

Data Security, PCI, PIPIEDA

Comfortable with Ambiguity

Balanced Scorecard Certified

PMLC, SDLC, SEI/CMM, ITIL

Doer, not just a thinker

Governance, Risk, Compliance (GRC)

Systems Development Methodology

TECHNOLOGIES & PLATFORMS:

3yrs - SaaS, Mobile (Workforce Tools): Google Apps, Microsoft Office365, Adobe Creative Cloud

10yrs- Internet, Apps: Oracle Oracle Database Master Data Management(MDM) Oracle Ebiz

Oracle Finance Oracle Inventory Document Centre Identity Management PL/SQL

SAP Business Objects SAP Xcelsius Modules(FI, SICP, CRM, HR) NetWeaver

Microsoft VB.NET Office Visio Outlook MS Project CA Technologies Clarity PPM

SAS Base SAS Enterprise Miner Java components

Salesforce (SFDC) Salesforce Platform1 Salesforce Chatter

Adobe InDesign Illustrator Photoshop Digital Publishing Suite(DPS) Flash (SWF) Premiere Pro After Effects Acrobat Edge Animate Muse

Apple iOS Final Cut Apple Compressor MP4 M4V AVI Keynote Numbers Pages

IBM OnDemand Workplace Lotus SmartSuite Mindjet MindManager

Data warehouse QlikView Crystal Cognos

JAVA J2EE Servlet Container HTML HTML5 Toad Exceed FTP DNS DHCP WINS HTTP SSL SSH VPN

Client/Server: Active Directory Microsoft Project Server (EPM) Roambi Enterprise Server Oracle iProcurement P-Card PO Receive Microsoft SharePoint EMC Documentum VB.net API Link Provisioning Service Broker Messaging Processing System DOS OS/2 Middleware/Webops Remedy Single SignOn SAS Dataflux Coremap Microsoft Project Ascendant Document Management System SAS MA Marketing Automation Oracle Retek Merchandising System (MMS) Oracle Warehouse Builder (OWB) Oracle Forms Oracle Reports SQLLDR SQL ETL OLAP FoxPro Brio Explorer Brio Quickview Lotus Notes Network Dispatcher Microsoft Windows

Midrange: HP Integrity RX7620 RX2620 HP-UX 11i Xythos WebDAV HP Unix Netezza Network Switch/CDR Call Detail Records Teradata Pick-and-Pack System Ticket and Labeling System EDI ERP UNIX/AIX RISC System/6000 DB2 Brio Server AS/400

Mainframe: MVS, S390, COBOL, Assembler

PROFESSIONAL EXPERIENCE:

SR. PROJECT MANAGER, INFORMATICS

Confidential

Responsibilities:

• Managed and led the SAP/Business Objects (COTS) upgrade and modernization project.
• Delivered on time and within budget.
• Responsibilities included planning, implementing, data migration, managing onshore and offshore resources
• Built production and test infrastructure environments, monitored work products, conducted status reviews, issues/risk management, financial reporting.
• Developed WBS, project plans, resource loading, resource leveling and financial tracking using Microsoft Project Professional, MS Office/Visio, Google Apps (SaaS) and CA Clarity PPM.
• Program managed, tracked and monitored day-to-day project operations including project interdependencies across six concurrent projects including Data warehouse projects, Mobile reporting project, MDM project.
• Maintained team Google Site Document Management System sharing project artifacts including project charters, issues log, risk register, team contact information, status reports and financial reporting.
• Author and provide input into multiple project charters and secured signoff from project sponsors.
• Engaged risk management tools and SDLC best practices resulting in a highly collaborative team effort.
• Established and developed multi-level project status reports using CA Clarity PPM.
• Successfully negotiated contract terms and agreements with external vendors keeping the budget on track.
• Saved three months in development time using Agile delivery Roadmap and highlighted key deliverables.

Technologies and platforms include: SDLC, Agile, Oracle Database, SAP/Business Objects, CA, Clarity PPM, Microsoft Project, Google Apps (SaaS), SAP Xcelsius, Crystal, HTML5, Roambi Enterprise Server, Microsoft Office/Visio, SFDC, MDM Oracle Database, SAP Modules (FI, SICP, CRM, HR), DW, CDW, Mindjet Mindmanager, QlikView, Salesforce.com, SAP NetWeaver.

Confidential

Responsibilities:

• Conducted IT infrastructure risk assessment and proposed data migration strategies and equipment recommendations to optimize data search capabilities and query efficiencies.
• Fostered open lines of communications between remote project manager, business analysts and systems architects to distribute work assignments and resource planning. Provided status reports to manager on a regular basis.
• Improved time spent on evaluating and analyzing the information.
• Enhanced the data quality by removing risks for potential errors in data extraction and reporting.
• Streamlined processes and boosted upload capability from CSV/Excel file directly to MDM system.
• Reduced manual effort to query data from multiple sources (Oracle MDM, Oracle DB, Salesforce).
• Improved product alignment structures and data visibility.
• Enhanced search criteria and "what-if" analysis for potential product alignment changes.

Technologies and platforms include: MDM Oracle Database, SAP, Business Objects, Salesforce, SDLC, Agile, Oracle Database, CA, Clarity PPM, Microsoft Project, Google Apps (SaaS), SAP Xcelsius, Crystal, HTML5, Roambi Enterprise Server, Microsoft Office/Visio, SFDC, MDM Oracle Database, SAP Modules (FI, SICP, CRM, HR), DW, CDW, Mindjet Mindmanager, QlikView, Salesforce.com, SAP NetWeaver.

Confidential

Responsibilities:

• Achieved all major milestones as per schedule. Received sign off from business unit stakeholders.
• Revitalized a lack-luster team and quickly refocused towards common goals and objectives in preparation for the next major phase of the project.
• Mentored business analysts, project leads to get up to speed on types of testing methodologies and procedures.

Technologies and platforms include: Google Apps (SaaS), MindJet MindManager, SDLC, Agile, Oracle Database, SAP, Business Objects, CA, Clarity PPM, Microsoft Project, SAP Xcelsius, Crystal, HTML5, Roambi Enterprise Server, Microsoft Office/Visio, SFDC, MDM Oracle Database, SAP Modules (FI, SICP, CRM, HR), DW, CDW, QlikView, Salesforce.com, SAP NetWeaver.

Confidential

Responsibilities:

• Designed and developed an iPad app to support multiple product launches for Oncology and Hematology departments.
• Led and managed the design (UI/UX), development of a project management mobile app for the iPad.
• Contributed to the Confidential of two breast cancer drugs in Canada for 2013 with two more products launching in Q2-2014 and Q2-2015.
• Identified areas that lacked processes and instituted procedures to ensure sustainable processes.
• Video recorded and edited marketing videos for town hall presentations and sales meetings.

Technologies and platforms include: Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Microsoft Visio, iOS, Adobe DPS, Apple Final Cut Pro, Apple Compressor, MP4, M4V, mobile video distribution, Google Apps (SaaS).

Confidential

Responsibilities:

• Conducted project initiation and project kickoff meetings with key stakeholders across 17 departments. Presented roadmaps, high-level project timelines, and RACI matrix.
• Constructed cross-functional project plans, work breakdown structures (WBS), scheduling, resource planning, financial tracking/reporting, collaboration and leveraging PMLC processes.
• Conducted and led workshops to uncover major milestones and interdependencies.
• Trained cross-functional teams on balanced scorecard framework.
• Established issues and risk logs complete with risk ranking matrix and checklists for mitigating controls.
• Ensured integration of governance systems to the project management process
• Linked shared services scorecards to business unit and corporate strategies.
• Recognized by Senior Executives for smooth coordination of Confidential activities and coordination.
• Implemented strategic management system using balanced scorecard framework and operationalized within 10 business days.
• Created synergies across business units leveraging shared best practices.
• Developed and collaborated effective working relationships with global counterparts to ensure local alignment to global strategic objectives and plans.
• Centralized and optimized Project Management Office (PMO) processes and templates.

Technologies and platforms include: Mindjet MindManager, Google Apps (SaaS), Adobe Flash (SWF), MS Office, MS Visio, MS Project, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Google Apps (SaaS), PMLC, COREMAP.

Confidential

Responsibilities:

• Designed proof of concept, produced and implemented the Drug Submission Framework for the Regulatory Affairs department to streamline drug submissions to Health Canada.
• Conducted business process and analysis, worked closely with Regulatory Affairs management team and analysts to assess, evaluate current AS-IS processes, key milestones, timelines, critical path activities required to submit drug applications to Health Canada for review.
• Implemented TO-BE state processes and operationalized framework including RACI matrix resulting in repeatable and sustainable processes.

Technologies and platforms include: Mindjet MindManager, Google Apps (SaaS), Adobe Flash (SWF), MS Office, MS Visio, MS Project

Confidential

Responsibilities:

• Identified and addressed workforce and organizational gaps that will enable successful execution of strategic objectives.
• Developed the IT strategy execution roadmap and tactical plans for the IT transformational initiative.
• Proposed outsourcing models to optimize resource allocation and capabilities across a portfolio of multi-year initiatives.
• Conducted technology trend analysis, thought leadership, heat maps, 100-Day plan, and maturity assessments.

Technologies and platforms include: Adobe Illustrator, Adobe Photoshop, Mindjet MindManager, Google Apps (SaaS), MS Office, MS Visio, MS Project

Confidential

Responsibilities:

• Identified and standardized sub-commodity groups such as mobile networks, gaming consoles, digital imaging technologies, media storage devices, cloud computing, and cloud storage.
• Shaped how Canadian digital media employers, employees and educators have benefited from HR Guides.
• Contributed to the development of 5 different beta certification tests with Subject Matter Experts, for Software, Infrastructure, Quality Control, Business Management and Technical Leadership designations.
• Managed a team of 80 staff members across IT organization to work outside their job responsibilities and participate in writing the I-ADVANCE™ exam to ensure quality of the test items.
• Established passing scores for each item.

SR. PROJECT MANAGER

Confidential

Responsibilities:

• Initially recruited to revitalize a multi-year, multi-stakeholder enterprise data warehouse consolidation and modernization project.
• Rapidly advanced to establish and operationalize the first ever IT Strategy and Planning department to manage the 1-3 year IT transformation and major organizational changes.
• Established and operationalized the Office of Strategy Management based on the Kaplan-Norton Balanced Scorecard framework and methodology.
• Forged new cross-functional working relationships and synergies
• Established greater transparency and accountability relative to the strategy
• Empowered faster decision-making
• Best practice sharing of strategic / performance outcomes
• Developed an integrated project plan to manage the IT-wide reorganization and outsourcing initiative. Project achieved all critical milestones.
• Collaborated with IT governance, risk, compliance (GRC) and finance departments on performance insights and impact analysis. Monitored and reported IT customer experience metrics.
• Developed easy to read technology roadmaps, process flows, schematic diagrams using Visio and integrated into MS PowerPoint for presentations.
• Successfully negotiated targeted/preferred vendor rates for consulting and professional services.
• Partnered with Procurement department to review, interview, evaluate and negotiate RFP's, RFQ's, MSA, NDA documents in support of the multi-year strategic initiatives.
• Centralized all research licenses from 3 research service vendors (Gartner, Forrester, Executive Board).
• Collaborated closely with Procurement Department to negotiate preferred rates with each vendor.
• Negotiated contract terms and deliverables.
• Successfully negotiated the following cost savings; Gartner 20% savings, Forrester 26% savings, Corporate Executive Board 20% savings, TMForum 15% savings in annual subscription.
• Developed and streamlined renewal processes across IT and business functions.

Technologies and platforms include: Oracle iProcurement System, P-Card, PO Receive, Invoice processing and payment via RFS, Generate requisitions.

Confidential

Responsibilities:

• Orchestrated the Confidential development process which reinforced accountability and clarified decision making within the ITS organization.
• Established new standard Playbook to define how work gets done within ITS.
• Captured high level charter and roles for key ITS functions.
• Introduced playbook to ITS leaders.
• Gained group’s buy-in into the playbook development process.
• Supported groups to re-define their charters and roles.
• Validated group’s understanding of each other’s key functions and responsibilities.
• Elements of Playbook launch included Governance Framework (GRC), Communications, Roll-Out and Training.
• Aligned one-year release management and SDLC (Waterfall, Fast Track, Agile) pilots with the Playbook.
• Assisted in the development of the ITS Jobs Framework consisting of 10 career paths and 6 bands.
• Supported ITS Jobs Framework Administrator to facilitate focus groups and expert panel discussions.
• Aligned human resource processes based upon the foundation of the work to be done.
• Framework integrated into SAP Success Factors (SAP HCM).

SR. PROJECT MANAGER

Confidential

Responsibilities:

• Tasked to oversee and manage the multi-year IT Asset Management program to ensure currency of software and hardware version and platforms, relevance and standardization. Establish intake approach for project & portfolio management (PPM) prioritization, compliance on process governance and performance management dashboards for monitoring.
• Categorized and aligned projects based on Currency, Capacity, Compliance & Course (4Cs) and magnitude of benefit and impact.
• Identified proposed list of projects that meet the 4C criteria.
• Conducted supply and demand synchronization of labour and non-labour resources and improved supply/demand forecasting and workflow.
• Conducted assessment of all the currencies, assets, and potential IT risks.
• Adherence to both risk and SDLC-based policies and procedures throughout IT to ensure legislative and quality guidelines are compliant. Improved the quality of process and governance practices.
• Apply best practices as part of considerations for determining a desired long-term target state for Enterprise Release Management.
• Identify and support the introduction of change management process changes to quarterly releases.
• Identify and support the introduction of change management process changes to maintenance releases.
• Managed and developed heat maps against 42 applications and mapped to the Enhanced Telecom Operations Map (eTOM) framework. Uncovered nine critical processes that were classified as Platinum applications (primarily CRM, Billing and Resources areas).
• Leveraged ITIL best practices to identify, classify system availability, resiliency and data dependencies of 49 core applications impacting 7000+ users.
• Identified and classified the system availability, resiliency and data dependencies of 49 core applications.
• Developed heat maps against 42 applications and mapped to the Enhanced Telecom Operations Map (eTOM) framework. Uncovered nine critical processes that were classified as Platinum applications (primarily CRM, Billing and Resources areas).
• Presented findings, provided recommendations and immediate next steps to executive sponsors (CIO, VP Architecture, VP Production Support) for remaining 1,000 applications.
• Managed and established checklists and gates for daily and weekly changes to help ensure changes going into production have the proper rigor applied. Any design flaws or non-compliant procedures were sent back for redesign or for the team to request for an exception.
• Established and implemented quality control (QC) processes (checkpoints, change/release management) that prevented poor design and architecture from making it into the production environment.
• Expanded QC processes to include all critical applications reducing time to service via improved collection of production information and application monitoring.
• Monitoring solutions and products include: security event monitoring, anti-virus, PKI/cryptographic key management vulnerability assessment, user access management, application monitoring, systems compliance reporting, mainframe security access and data security services.

Technologies and platforms include: JAVA, J2EE, COBOL, VB.Net, API Link, Provisioning (Service Broker), Documentum, Messaging Processing System (MPS), Middleware / Webops, Remedy, Backend Systems, Single SignOn, BI, Oracle Ebiz, Oracle Finance, Oracle Inventory, Wholesale Portal, Workforce Management, OVSD, IBM ITUP, IT Service Management, IBM Rational.

Confidential

Responsibilities:

• Developed and delivered communications plans and implemented monitoring policies.
• Enhanced governance processes and implemented BSM scorecards and dashboards.
• Enhanced monitoring capabilities for URL availability, End-to-end response time, J2EE, and web services.

Technologies and platforms include: 3rd Party (as negotiated) (Avaya, EDS, HP, RIM, Bell, IG), Power & Temp, Citrix, VMWARE (Intel), LINUX, AIX LPARS, SUN Solaris, Containers, HW Load-balancing, UDI (Virtual Desktop), HP UPARS, INTEL, Mainframe, HP, SUN, AIX, UNIX, AS400, All OS, Storage (EMC, HDS, StorageTec), IP Level Connectivity, IPSEC (VPN), LAN Extension, Native WAN (ATM, HDLC, IIE (IIS), APACHE, ORACLE, SEQUEL, IPLANET, TOMCAT, JAVA - J2EE, ALSB - part of WebLogic, WLI, MQ Series, TUXEDO, VOIP, Application Monitoring (Transaction Monitoring), Wireless, LAN, Active Directory, EXCHANGE, WEBLOGIC, Linux, AIX, Win, HPUX, Tru64, Zos, Solaris, OS, OVSD, IBM ITUP.

Confidential

Responsibilities:

• Led the Teradata Phase 0 business and data discovery project, delivering detailed roadmaps and business case review to implement an Enterprise Data Warehouse (EDW).
• Collaborated with downstream application support staff to identify existing documents to uncover source-to-target datasets and missing feeds.
• Secured signoff and buy-in from Executive Steering Committee to proceed to Phase 1 of the project.
• Restored stakeholder confidence in the overall planning.
• Developed WBS, project plans, resource loading, resource leveling, financial tracking using MS Project
• Negotiated and worked closely with multiple stakeholders including Marketing VPs, LOB Director’s, Finance, Infrastructure, BI/DW Apps Director and cross-functional teams.
• Secured signoff of revised project plan and schedule from all three key stakeholders.
• Fully leveraged response data into further customer insights and improvements for subsequent campaigns.
• Captured responses to specific promotional offers within a campaign across all Confidential ’ touch points.
• Maintained the SharePoint Document Management System sharing project artifacts including project charters, issues and risk logs, team contact information, weekly project status reports and financial expenses.

Technologies and platforms include: SAS Dataflux, SDLC, Microsoft Project, EPM, Oracle iProcurement, HP Integrity RX7620, RX2620, RX4640, HP-UX 11i, SAS Java components, Servlet container, Xythos WebDAV, HP UNIX, MS Project / EPM, Ascendant Document Management System, SAS Marketing Automation, OVSD, IBM ITUP.

Confidential

Responsibilities:

• Led Dataflux project through installation, configuration management, test and support. Delivered on time and on budget.
• Implemented policy changes to how customer data is extracted, managed and maintained to ensure safe handling and usage. Established policies on how customer data is managed throughout a marketing campaign.
• Adherence to federal and provincial standards (ie. GRC, PIPEDA, PCI Data Security Standard, CMA code of ethics, Contact Frequency.
• Conducted customer credit card data analysis across multiple products.
• Conducted process impact analysis (New activations, Billing, Customer Care, Fraud, Invoice, Marketing, Provisioning, Reporting, Revenue Assurance, Roaming, Sales, Technical Dispatch, Wireless Telephony, GSM, 2 Way Messaging, SMS, BBM, GPRS Data, TDMA, Prepaid, Paging)

Technologies and platforms include: SDLC, Toad, Excel, Oracle, SQL+, SAS, UNIX, Netezza, Cognos, Network Switches/CDR (Call Detail Records), MS Project / EPM, MS SharePoint, hypertext transfer protocol (HTTP), and secure sockets layer (SSL), secure shell (SSH), and virtual private network (VPN), OVSD, IBM ITUP.

SR. PROJECT MANAGER

Confidential

Responsibilities:

• Conducted data security, customer data privacy and credit card investigation to ensure information in localized data marts were not breached for wireless and cable customers.
• Conducted nation-wide internal audit (GRC) of all user accounts to a tune of 600+ IDs in over 100+ departments.
• Applications monitoring solutions include: anti-virus, vulnerability assessment, security event monitoring, privileged access management, system compliance, mainframe security access, data security access, biometrics security/fingerprint scanning, cryptographic and PKI.
• Presented recommendations to executive sponsors to include biometrics capabilities to local data marts.

Technologies and platforms include: SDLC, Toad, Excel, Oracle, SQL+, SAS, UNIX, Netezza, Cognos, Network Switches/CDR (Call Detail Records), MS Project / EPM, MS SharePoint, PCI Data Security Standard, hypertext transfer protocol (HTTP), and secure sockets layer (SSL), secure shell (SSH), and virtual private network (VPN), OVSD, IBM ITUP.

Confidential

Responsibilities:

• Standardized and automated processes for offer code generation across all lines of business (Cable, Wireless, Media Publishing)
• Fully leveraged response data into further customer insights and improvements for subsequent campaigns.
• Email client and server side setup/config.
• Captured responses to specific promotional offers within a campaign across all Confidential ’ touch points.
• Prepare meeting minutes, agenda and publish status reports.

Technologies and platforms include: SDLC, SAS Marketing Automation, CTN, MSID, FIDO, Customer Data Mart, Oracle Centre, Sales Assist Module, D&B, Cornerstone, Marketswitch, OVSD, IBM ITUP.