SUMMARY

• Experienced leader offering over 15 years of success leading all phases of diverse and large portfolios. These phases include everything from setting up teams (e.g. Project Management, Business Analysts, Development, Quality Assurance, Infrastructure, Networking and Production Support teams) to executing projects through these teams with quick turnaround while maintaining high quality standards.
• Results - oriented technology leader pioneering and managing complex IT solution designs including cloud-based applications. Leverage fifteen years project & program management expertise to drive business development and retention to customer-focused success.
• Provide leadership visions department-wide via decisive and insightful executive leadership, guiding daily operations and policy & process implementation through strategic thinking and decision-making.
• Known for seamlessly coordinating and collaborating with internal organizations and third-party partners.
• Build and lead high-performance teams to management, implement and streamline complex IT designs.
• Foster virtual team collaboration using relationship building and communications improvement.
• Spreadhead project delivery within aggressive timeframes.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Sr. Project Manager

Responsibilities:

• Initiated the need to create SharePoint portals as key document repository for all documents related to projects.
• Initiated and created TFS boards (or scrum board) to track projects using Agile Scrum methodology.
• Trained & held formal scrum sessions i.e. sprint planning, daily scrum & execution, sprint review, sprint retrospective and backlog refinement meetings.
• Regular demonstrations of products were provided to key stakeholders (including the client) after each sprint to ensure teams were on the right track. Changes were accepted and pushed for development and delivery through the scrum process defined.
• Created change management process to ensure all scope changes were tracked and impact to budget and schedule was effectively communicated to management & other key stakeholders in a timely manner.
• Formed a team to work on formal deliverables for client sign off such as scope, planning, functional design, network diagram, FAQs (for production support teams), test planning, test cases with results, deployment planning, deployment, training material, application rollout strategy etc.
• Worked with Product Owners and Development teams to ensure user stories were well crafted, understood by team members, developed and tested.
• Worked with test teams to execute test cases in formal test cycles (UAT) as requested by the client.
• Worked with teams to create, prioritize and resolve defects for each project.
• Created, managed and shared risk & issue log with key stakeholders weekly.
• Initiated and worked with experts to build UAT & Performance testing environments.
• Worked with infrastructure teams within MCS and government agencies to ensure all firewalls, VPNs, DNS mappings, WAF setup, network diagrams etc. were created, formally reviewed and approved by both parties for Prod and Non-Prod environments in a timely manner.
• Worked with individual team leads & key stakeholders to get formal approvals to deploy & test code in Prod & Non-Prod environments.
• Worked with MCS, Client and third-party stakeholders on product rollout strategy for each product to ensure thousands of users received the product with zero interruptions.
• Demonstrated and received formal approvals from key stakeholders on application workflow, network, infrastructure and rollout strategy for all the projects I worked on.
• Interviewed and hired several contractors to work on a large Xamarin application for the iPhones.

Confidential, Bethpage, NY

Sr. Project Manager

Responsibilities:

• Manage large scale programs related to building & enhancing software applications for Field Services, Product/Business and Technology teams.
• Collaborate with business teams to understand requirements and workflows.
• Work with architects & lead developers to design solutions for the given requirements.
• Ensure development is completed on time and changes are managed via the change control process.
• Define new processes for the assigned projects as needed to meet deadlines.
• Manage & report project scope, schedule, budget, risk, issues, and resources.
• Work with Vendors and manage impact to the overall project schedule, scope or budget.
• Work with Quality Assurance (execution and lab support) teams to ensure test cases are planned according to the requirements and defects are fixed as they come and new enhancements are routed to the change control process.
• Re-baseline projects as new work is approved and impact to the scope, schedule and budget is well understood & agreed upon by key stakeholders.
• Plan & execute large deployments to provide new platforms or enhancements to existing applications to internal (e.g. Field Technicians) or external users (e.g. customers).
• Ensure User Acceptance Testing plans are created per the requirements and get executed and approved in a timely manner.
• Ensure rollout of new applications is well planned and all stakeholders (including application users) are informed ahead of time. This also includes training of the application users, communication to these users & their management.

Confidential, NY

Sr. Project Manager

Responsibilities:

• Managed projects related to Career & Technical Education (CTE) and Individualized Education Program (IEP) and a program to build new and enhance existing software applications for the 1,700 NYC schools. Used both Waterfall and Agile methodologies to successfully manage $5M portfolio for the Department of Education (DOE) and deliver results within scope, time and budget.
• Collaborated with business partners and other stakeholders to understand the business case and create high level scope, schedule and budget. Created project charters and received formal authorization of projects.
• Teamed up with business analysts, business partners and other stakeholders to gather detailed business requirements.
• Worked with technology leads to review approved business requirements and created business, solution, data, integration, security and other architectures. Broke down approved business requirements into work groups (i.e. WBS or Work Breakdown Structure) and created WBS dictionary.
• Reviewed WBS to create all activities, sequence all activities for each work group, and create a project schedule and budget using MS project.
• Identified risks on a regular basis; created mitigation, contingency and fallback plans for each risk. Moved risks to issues as they were realized and followed contingency and fallback plans.
• Created a detailed project management plan by defining how each knowledge area e.g. scope, schedule, budget, quality, communication, human resources etc. would be managed.
• Finalized scope, schedule and cost baselines.
• Measured performance throughout the project and re-baselined whenever required.
• Received business sign off on interim deliverables and closely monitored and received sign offs on QA (Quality Assurance), UAT (User Acceptance Testing), Go-Live and post-production UAT activities.
• Performed closing activities by reviewing the scope and requirements traceability matrix and receiving sign off on all procurement documents from key business stakeholders and vendors.
• Conducted tollgates to receive approvals between project phases i.e. origination (project charter), conceptual solution design (CSD), delivery (development, QA, UAT), implementation (Go-Live) and closing.
• Managed projects within the program using Agile methodology by taking an iterative approach towards managing requirements, development and management of projects.
• Kept key stakeholders including C-level stakeholders informed via tools such as SharePoint, status reports, weekly meetings etc.
• Conducted roadmap sessions to create roadmaps for projects within a program.
• Worked with Procurement department and external recruiters to hire contractors for projects.

Confidential, Uniondale, NY

Sr. Project Manager

Responsibilities:

• Managed the project team and worked with international sales divisions to implement a global instance of SalesForce CRM.
• Worked with internal developers and directly with SalesForce to implement sales management solution for the company’s sales departments.
• Migrated from a legacy lead tracking system to Salesforce.com
• Customized application for page layouts, stage based record types, workflow rules, approval processes, and data validation rules to meet the business needs.
• Created custom reports and management dashboards to display pipeline and sales milestone data for C-level and other executives.
• Enhanced SalesForce functionality to meet custom requirements of the business.
• Cleansed and migrated data from the legacy lead tracking application.
• Implemented data migration & maintenance procedures including de-duplication and analytics.
• Aligned, implemented and managed project plans, contracts, product licenses and client relationships.
• Prioritized client requirements and initiated meetings with cross functional development resources and management to expediently strategize and resolve project challenges.
• Communicated complex business and/or technical concepts to clients and/or management.
• Provided clients with software releases to meet project milestones.
• Reported on project status including budget to management stakeholders.
• Reversed a flawed project, re-establishing client confidence by meeting the stakeholders in person, taking full ownership of the project and successfully planning, executing, monitoring and closing the project.
• Managed the daily corporate office logistics of the largest software implementation in company history, a crude oil and scheduled commodities software implementation project on behalf of a significant Oil major.
• Successfully demonstrated benefits of a corporate project manager to clients in the US and Europe, resulting in referrals, by name, for assistance on several projects.
• Worked on contracts for billable enhancements and received sign offs from clients.

Confidential, NY

Director of Operations & Information Technology

Responsibilities:

• Instituted previously nonexistent project management guidelines within organization to improve ability to meet time lines, budgets and objectives.
• Initiated use of Customer Relationship Management system to increase productivity and marketing efforts.
• Setup and drove Project Management strategies.
• Met project deadlines by using project management standards and tools such as MS Project etc.

Confidential, NY

Project Manager / Business Analyst

Responsibilities:

• Managed development of the Town of Islip’s web portal system and many other similar projects.
• Initiated procedures for Quality Assurance of medium & big web systems.
• Managed over 100 business accounts for the company (over a period of 1 year) and brought in thousands of dollars of business from many accounts.
• Gave project demonstrations to stakeholder and brought more business by explaining exciting and productive ideas to the clients.
• Partnered up with an associate to create more business for Search Engine Optimization related projects. Also formed a better process to get the projects done in a timely manner with quality results.

Confidential, NY

Director of Information Technology /Sr. Project Manager/Project Manager

Responsibilities:

• Instituted Project Managers to gather all requirements from different departments within the company, document all requirements, create functional specifications and work with programmers and designers to get the job done within the time, scope and budget.
• Designed and created processes for programmers, designers and project managers to communicate with each other and log all new development efforts and change requests.
• Established CRM training efforts for each department within the company to increase productivity & performance.
• Worked with companies such as Double Click to initiate more targeted marketing efforts to produce targeted leads and inbound calls for the sales team.
• Negotiated with major brands such as New York Magazine and saved thousands of dollars for advertisement on a weekly, monthly and yearly basis.