OBJECTIVE

To obtain a position in Network Administration or System Administration

PROFILE

Dedicated, skilled Information Management graduate with over 12 years of hands-on technical experience in training, testing and professional environments. Strengths in Windows, mainframe, and mid-sized computer environments Self-directed, adaptable, and ability to learn new technologies quickly and thoroughly Excellent communication, customer service, and troubleshooting skills Driven to meet deadlines with a team-play attitude

TECHNICAL SKILLS

PROFESSIONAL HISTORY

Confidential

Senior Storage Engineer

Responsibilities:

• Maintain a high degree of customer service and adhere to all service management principles.
• Expertise in providing end to end solutions for all NetApp storage environment including troubleshooting and maintenance.
• Move multi protocol SAN switches FC, iSCSI, FCIP such as the Cisco 9500 series of directors.
• Working on the migration of the SAN from Fiber Channel to iSCSI protocol, which will include the use of Gig Ethernet, TOE, and iSCSI HBAs for host to SAN connectivity.
• Latest implementations of products used for the virtualization of the Storage Area Network.
• Implemented multiple assignments, installed and configured Data ontap storage, application software, and hardware and administrated of Data OnTap and experienced on VMware and Virtual ontap
• Monitor network devices, and servers using supplied software tools and defined processes.
• Analyze software generated alerts and emails using knowledge of operating system software, network topology and learned experience.
• Competent with Netapp and EMC technology related to Wintel based platforms: Example served as a Team Lead for SAN host migration project, moving from CX Clarion to SAN Fabric array DMX. Tasks, included upgrading the EMC San Stack on all servers migrating from Data Center locations and identifying issues with the hardware and drivers to accommodate the new stack to new Fabric
• Produce reports on a regular basis to internal users and clients.
• Schedule and monitor batch jobs using supplied software products.
• Interpret client job requirements and develop schedules using job and time dependencies.
• Analyze job failures, develop scheduling solutions, and ensure the jobs are completed to client specifications.

Confidential

System Support Analyst

Responsibilities:

• To provide 1st touch resolution support clients and customers queries via email.
• Maintain a high degree of customer service and adhere to all service management principles.
• Monitor network devices, and servers using supplied software tools and defined processes.
• Analyze software generated alerts and emails using knowledge of operating system software, network topology and learned experience.
• Utilize multiple software ticket tracking systems to track problems
• Produce reports on a regular basis to internal users and clients.
• Schedule and monitor batch jobs using supplied software products.
• Interpret client job requirements and develop schedules using job and time dependencies.
• Analyze job failures, develop scheduling solutions, and ensure the jobs are completed to client specifications.
• Escalate to technical specialists and follow-up until the problem is resolved.
• Monitor the data center facility and environmental equipment to ensure a 7 / 24 availably of the data center
• Develop, create and publish reports for clients and our customers
• Maintain relationships with senior business and technical teams.

Confidential

Help Desk Engineer

Responsibilities:

• To provide 1st line technical support answering support queries via phone, email and fax
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Escalate issues to second level support as required based on defined customer Service Level Agreements
• Utilize multiple software ticket tracking systems to track problems
• To take ownership of user problems and be proactive when dealing with user issues.
• Respond to enquiries from clients and help those resolve and hardware or software problems.
• Support users in the use of Computer equipment by providing necessary training and advice.
• Analyze job failures, develop scheduling solutions, and ensure the jobs are completed to client specifications.
• Performed document imaging backed up System Admin on Filenet and Kofax systems on occasion
• To arrange for external technical support where problems cannot be resolved in house.
• Desktop operating systems, various software applications and basic hardware for the PC principles and
• theories of network systems and management Internet technologies and products.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems and
• Mainframe, UNIX, Linux, oracle, e-mail, Internet, dial-in, vpn, and local-area network access problems.
• Implementation and administration of various applications products
• Creation, management and deletion of identities in regards to access or entitlements
• Conversion management of NTFS permissions, FAT32 file
• NAS migrations, Backup Recovery
• Identity and User access management through Novell IDM, AD accounts

Confidential

Data Center Operations Specialist

Responsibilities:

Monitor network devices, and servers using supplied software tools and defined processes.

• Analyze software generated alerts and emails using knowledge of operating system software, network topology and learned experience.
• Escalate issues to second level support as required based on defined customer Service Level Agreements
• Utilize multiple software ticket tracking systems to track problems
• Produce reports on a regular basis to internal users and clients.
• Schedule and monitor batch jobs using supplied software products.
• Interpret client job requirements and develop schedules using job and time dependencies.
• Analyze job failures, develop scheduling solutions, and ensure the jobs are completed to client specifications.
• Escalate to technical specialists and follow-up until the problem is resolved.
• Monitor the data center facility and environmental equipment to ensure a 7 / 24 availably of the data center
• Develop, create and publish reports for clients and our customers
• Maintain relationships with senior business and technical teams.

Confidential

Information Security Analyst

Responsibilities:

• Provisioning and Password Self-Service functions including software access
• performs the lead role in training new employees and consultant to others in the security systems
• Manages relationships with vendors providing account provisioning functionality
• Functions as the technical data security expert for user access within various mainframe LAN systems, AD accounts
• provides a reporting and monitoring function of IS issues independent of the businesses to the boards of directors and fulfills Citigroup's regulatory and legal reporting requirements
• PCI Compliance and group policies implemented
• produces the security plan template, risk assessment methodology, corporate policies and standards
• produces standard training and awareness courses
• Maintaining Accounts - This includes enabling of accounts and disabling of accounts at the manager's request. When account issues are reported, ISA Mainframe performs trouble-shooting activities to resolve the issue
• Data Segmentation, Data Security
• Maintain relationships with senior business and technical teams.
• Creation, management and deletion of identities in regards to access or entitlements
• Creation, management and deletion of local groups in windows Power Shell
• Identity and User access management through Novell IDM